Vodafone UK - Bury The Mall Reviews 

260
TrustScore 5 out of 5

4.9

5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB


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Rated 5 out of 5 stars

Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well

Company replied

Rated 5 out of 5 stars

Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... See more

Company replied

Rated 5 out of 5 stars

Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... See more

Company replied

Rated 5 out of 5 stars

Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... See more

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  • 5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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4.9

All reviews

(260)

40,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan was all out helpful with everything…

Dan was all out helpful with everything I needed and wanted to know about getting a new phone

July 13, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Charlie. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob was really helpful and ed us…

Jacob was really helpful and talked us through the whole process. He was very knowledgeable about what we could have and the benefits to us. I would highly recommend Vodafone.

July 11, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Julie,

This is lovely feedback for Jacob. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from zulfi a ambassador…

Great service from zulfi a ambassador for Vodafone very helpful and a young polite man

July 8, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Christopher,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Trip to a Vodafone shop.

My wife and I visited the Vodafone shop in Bury, as we were wanting an upgrade. We were met by a very nice young man, whose name was Dan.
I told him what we would like,but as we are both pensioners we didn't want to pay a lot of money.
Dan was very patient with us, answered all our questions and explained all the details.
By the end of our experience, my wife and I, got new phones, we also got a reduction in our broadband and we got new sim only deals for our daughter, and granddaughters.
Highly delighted, top Mark's Dan.👍

July 2, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Dave, thanks for your feedback for Dan. It's great to see they were patient and helpful while you made your decision. It looks like they found you some awesome deals!
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Went to the Bury store to upgrade my…

Went to the Bury store to upgrade my phone or get it repaired. Was served by Jacob who was particularly helpful and informative and we were very impressed with his service

June 22, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Vicki. Thank you for your review for Jacob. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and job done for tom

June 20, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi David,

Thanks for taking your time to leave this review for Tom. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from Bury store thank you…

Great service from Bury store thank you Dan. Saved us over £90 a month

June 12, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Elaine,

This is lovely feedback for Dan. It's great to hear he's saved you money. Thanks for your kind words.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great customer experience with zulfi so…

Great customer experience with zulfi so patient and knowledgeable about the product

June 8, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Zoe,

Thank you for your review. It’s great to hear of your positive experience with Zulfi. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yes!

Yes, the experience was fab. Jacob was a dream and made everything very easy, and was super friendly. The pride flags in store were a welcome touch.

June 1, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Jacob,

Thank you for this great feedback!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob was great

Jacob was great, sorted my new phone happy days!

May 28, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Jack,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kian from the Bury Vodafone store was…

Kian from the Bury Vodafone store was so patient and helpful in sorting out my sons new Iphone. Thank you so much for your wonderful help!!!!!

May 6, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Bev,

We're delighted to hear it! Thanks so much for the positive feedback. Hope your son enjoys his new iPhone!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was amazing and helped me set up my…

Ali was amazing and helped me set up my phone. I appreciate the support at Vodafone Bury.

April 28, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kian at vodafone

Kian was very helpful in choosing and setting up my new iPhone.

April 10, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Garry,

This is lovely feedback for Kian. Thanks for taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service from Kian at the Bury…

Excellent service from Kian at the Bury (Mill Gate) shop today. Kian was extremely helpful and patient. He took us through the options clearly. Left the shop a happy customer.

April 7, 2024
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi there,

Thank you for your review and feedback for Kian.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Called yesterday upgraded phone had a…

Called yesterday upgraded phone had a problem today and called back to shop.Young lady Isabelle very polite and helpful.Kian was required for help all sorted thanks to two very helpful staff.😆😆😆

February 16, 2024
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Marion. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zulfi was absoultley amzaing experince…

Zulfi was absoultley amzaing experince at vodafone bury store on my new sim deal

Fantastic customer care service

February 16, 2024
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Olawunmi. Thank you for your review for Zulfi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the shop to purchase a SIM…

Came into the shop to purchase a SIM only deal. Was served by Isabelle, she was patient and helpful, made the whole process seamless, would highly recommend .

February 8, 2024
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Mason,

This is a lovely review for Isabelle. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great experience and service from dan…

Great experience and service from dan at Vodafone bury 👏

February 7, 2024
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi John,

Thanks for taking your time to leave this feedback for Dan. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

zulfi was fantastic a true legend for…

zulfi was fantastic a true legend for vodafone great broadband deal andsim only deals vodafone the best place to shop is bury millgate vodafone

February 6, 2024
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi there,

Thanks for taking the time to review and share this feedback for Zulfi.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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