Keira was very helpful in getting me to buy my new phone.she made what might have been a very stressful experience quite enjoyable.from Elizabeth Jones
Company replied
Location
Switch location50 St David's Shopping Centre, CF10 2ER Cardiff, GB
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See what reviewers are saying
I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... See more
Company replied
I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... See more
Company replied
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Cardiff
Written by the company
Contact info
50 St David's Shopping Centre, CF10 2ER, Cardiff, United Kingdom
4.9
Excellent
221 reviews
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Got a new phone for a really good deal…
Got a new phone for a really good deal from a lovely guy called Jamie! Helped me get my phone ready for Lisbon as I have had problems with roaming.
November 17, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Katy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience at Vodafone Cardiff
Great experience at Vodafone Cardiff, thank you so much for all your help, Kyle.
November 13, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Rose,
Thanks for the lovely review and fantastic support for Kyle at the Cardiff store.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Come on Vodafone pull your finger out
Come on Vodafone.
Pull your finger out get your networking up to standard.
The network here is absolutely disappointed I'm sitting here with no bars on my phone and working off WiFi and calls WiFi calling.
Really don't understand how they not got this right yet.
Where is your number 1 network???.
More like number 10 every time one complain they don't care..
November 13, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Martin, I'm sorry to hear you're experiencing difficulty connecting to our network. You can check the coverage in your area and check for any known faults using our Network Status Checker: http://vodafone.uk/nsc
If there are no issues showing in your area and you're not receiving the service advised, pop us a DM with your postcode via Facebook - vodafone.uk/3lCYUxW, or X - vodafone.uk/3LXh2xl and we'll take a look for you.
Thanks, The Vodafone Social Media Team
Sharon was courteous
Sharon was courteous, well mannered and explained everything about the new phone to us in great detail
November 5, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Connor is very helpful
Connor is very helpful, efficient, diligent and impeccable.
October 22, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great
Have a great team in this store always happy to help people with any questions.
Was seen to by Ella who couldn’t be nicer and made the experience Calming and Welcoming And was a lovely person. Would highly recommend The store
October 19, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
excellent advice and service
Caitlin gave excellent advice and found both of us exactly what we needed at the best price. Very happy customers!
October 18, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Hugh,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Been in the store yesterday and one…
Been in the store yesterday and one staff named. Jamie is very stressed and very rude try to explain to him what I want. He’s very stressed I try to check with the manager name Huw he’s not helpful at all.very bad and poor advice. Don’t go cardiff store is look like staff in high mood
October 14, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Fawzy. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Caitlin customer service
Caitlin was fantastic with regards to her customer service and the fact the system kept crashing BUT she kept her cool under a very stressful environment caused by the system issues.
Caitlin talked us through not only the phone contract but I asked about the broadband deals and she went through this with me and advised that this can be delayed until after my contract with Virgin has ended which is awesome!
October 14, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Jay,
Thanks for letting us know what an amazing job Caitlin did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Great service, polite and helpful. Patient and has helped us ti fully make out decision and has been respectful and kind. Thank you Jamie
October 14, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Sebi,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into cardiff Vodafone
Went into cardiff Vodafone , spoke to Jamie , he was Awsome , made the experience quick and easy !! Can’t fault the service 10/10
September 27, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey there,
Thanks for reviewing your recent experience in our Cardiff store. It's great to hear Jamie was able to help.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Huw was brilliant.He remembered my…
Huw was brilliant.He remembered my daughter and I from when we upgraded 2 yrs ago.So friendly helpful and professional .Vodafone are lucky to have him
September 26, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Jo,
Thank you for reviewing. We're pleased to hear about your recent positive experience provided by Huw.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent Service from Huw!
Huw was absolutely fantastic. Such a friendly and warming experience from start to finish. Couldn’t thank him enough!!
September 26, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Elin,
Thank you for reviewing. It's great to hear about your recent experience, and how the Huw has been able to help.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I visited the Cardiff Vodafone Store…
I visited the Cardiff Vodafone Store and was attended to by Dragos. I was very impressed with the excellent customer service. Dragos took time to explain to me the products on offer and was happy to continue my relationship with Vodafone. I would definitely recommend Vodafone to family, friends and anyone looking for a good UK mobile service.
September 17, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Chipepo,
Thanks for reviewing. We're pleased to hear about your recent experience, and how you're satisfied with your services.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Cardiff
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Connor and Ian were pleasant and easy…
Connor and Ian were pleasant and easy to speak to! Definitely recommend 😊
August 14, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Marta thank you very much for amazing…
Marta thank you very much for amazing service and very friendly, very pleased by your service today. Thank you very much for amazing discount. The costumer service is excellent. Would recommend Vodafone to everyone.
August 2, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Jhalak,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Cardiff
Hey Helen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service Connor, thanks for your help
August 2, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Wayne,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Huw was amazing at resolving my queries…
Huw was amazing at resolving my queries today. Absolute Topman 👏🏽
July 28, 2023
Unprompted review
Reply from Vodafone UK - Cardiff
Hey U N,
Thanks for the lovely review and fantastic support for Huw.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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