Keira was very helpful in getting me to buy my new phone.she made what might have been a very stressful experience quite enjoyable.from Elizabeth Jones
Company replied
Location
Switch location50 St David's Shopping Centre, CF10 2ER Cardiff, GB
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See what reviewers are saying
I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... See more
Company replied
I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... See more
Company replied
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Cardiff
Written by the company
Contact info
50 St David's Shopping Centre, CF10 2ER, Cardiff, United Kingdom
4.9
Excellent
221 reviews
Asks customers to review
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Karta was great very helpful fast…
Karta was great very helpful fast service
September 30, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Shaun,
This is lovely feedback for Karta. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Good experience the staff are very…
Good experience the staff are very friendly.
September 30, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Fred,
These are lovely kind words of feedback for our Cardiff store. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
10/10 service from Huw
I had the unfortunate experience of losing my phone recently, but thankfully Huw at Vodafone was there to help! From the moment I arrived in a panic, Huw was calm, professional, and incredibly understanding. He walked me through the entire process of securing my account, blocking the phone, and even gave me advice on how to track it. He went above and beyond to ensure I was back up and running with a replacement as quickly as possible. His knowledge and friendly attitude made a stressful situation so much easier. Huge thanks to Huw and the rest of the team at Vodafone Cardiff for turning a bad day around!
September 28, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hello, Lauren,
Thanks for letting us know what an amazing job Huw did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service Today.
Great Service Today.
My husband and I both renewed our phones today at Vodafone Cardiff. This is the second time we've renewed contracts at this branch. Great service from Sharon - many thanks
September 28, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hello, Lorna,
It's lovely to hear about the positive experience which you've had with Sharon. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The team had incredible patience
The team had incredible patience, and Jamie was super helpful with sharing all the available options for my phone and wifi plan.
September 24, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Andrea,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly helpful staff
Very friendly helpful staff. Quick service
September 20, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Cait today in…
Excellent service from Cait today in Cardiff store, shame she's given such an awful computer system to use that my upgrade took a long time but she was helpful, polite and knew her stuff to find me the right phone
September 20, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Fay,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashley was very pleasant and helpful
Ashley was very pleasant and helpful. He gave excellent customer service, answering all my queries and concerns in a concise and informative way.
September 20, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey CR,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptional visit to Vodafone Cardiff
To the Management at Vodafone Cardiff,
I'm writing to commend Natasha Price for her outstanding service during my recent visit. Her warm welcome, product knowledge, and ability to tailor recommendations made my experience exceptional.
Natasha's professionalism and enthusiasm were truly impressive, making the entire process stress-free. I left feeling completely satisfied with my purchase and confident in my decision.
Thanks to Natasha, I will not hesitate to recommend Vodafone Cardiff and look forward to returning in the future.
September 19, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi David,
This is lovely feedback for Natasha. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you Dave ! Helpful and speedy!
Dave was super helpful and speedy in helping me set up my new phone and home broadband contract. He knew all the answers to my questions. He understood I was on my lunch break from work and was able to get everything sorted in that time. I was very grateful for his help. Thank you Dave !
August 29, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Edward,
Thanks for taking the time to write such a great review! We're delighted that Dave got you sorted so quickly. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Customer Service
Went into the Cardiff store this morning and just want to give a shout out for great customer service to Shaun. Really efficient and friendly and sorted the issue super quick.
September 9, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Fiona. Thank you for your review for Shaun. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful and…
Jamie was extremely helpful and patient. He made sure I left the store satisfied and took his time helping me out and answering my questions. Couldn’t ask for a better assistance! :)
September 8, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Eliza,
Thanks for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Cardiff
Hey Jazmin,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ask for Shaun!
Received excellent service from Shaun yesterday, who sorted my trade in and early upgrade for me in a friendly, efficient and professional manner. Explained everything to me thoroughly and even got my new phone ordered to a different store closer to home for my convenience. Could not rate more highly. Thank you Shaun!
September 2, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Ella. Thank you for your review for Shaun. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Huw was very kind and helpful and went out of his way to find us the best offer. The rest of the staff were also really friendly and welcoming. Great staff , 10/10 ☺️
September 2, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Rhian. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly atmosphere with staff that are…
Friendly atmosphere with staff that are willing to help and have the knowledge.
Ashley was my assistant who's was great at explaining everything to me.
August 22, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hello Jamie,
It's great to hear about the positive experience which you had with Ashley. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dave is GREAT!!!
I was served by Dave who was extremely helpful and friendly. He saved me money and made me laugh. By the far the single best customer experience I have had with Vodafone in the ten years or so I have been their customer. To put it quite simply, Dave is a righteous dude.
August 10, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Mr Rogers,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tash was very helpful and patient when…
Tash was very helpful and patient when explaining our options to us for upgrade our plans
August 12, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Ryan,
Thanks for the lovely review and fantastic support for Tash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you, Kyle!
Kyle was super friendly and helpful, got me the best deal possible. 5 star service, would highly recommend 😊
August 16, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Kasia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superhero staff
I visited vodaphone in st Davids Cardiff. I first me Sharon who was very helpful and professional. There were some issues with my order and Dave Watson sorted things out very swiftly. This gentleman has many virtues, in addition to being extremely knowledgeable, he was polite and kind. He has a very reassuring manner and nothing phased him, I felt entirely confident in him. A really great experience with exceptional staff who treat customers with respect.
August 13, 2024
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Amanda,
Thanks for taking the time to write such a great review - we really appreciate your feedback! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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