Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more
Company replied
Location
Switch locationUnit 1 St Catherine's Walk Shopping Centre, SA31 1GA Carmarthen, GB
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See what reviewers are saying
Visited this store on Wednesday afternoon. Was greeted by Becky who was with a customer and said would be with us soon. Becky then began to assist myself, wife and son in a personal and professiona... See more
Company replied
Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a rep... See more
Company replied
The team is always helpful. We have a family package of Pro2 full fibre with 4 sims. Its been 2 yrs & recently we have renewed the same package! Plus.... The team was helpful when we faced tec... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carmarthen
Written by the company
Contact info
Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA, Carmarthen, United Kingdom
4.9
Excellent
178 reviews
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Had an Amazing experience with Becky at…
Had an Amazing experience with Becky at the Carmarthen store, incredibly helpful and really went the extra mile for me after losing my phone abroad! So thankful for her help!
April 30, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Saskia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
We have been served by Becky three times in the past year and she goes above and beyond what I would hope for. This time we dealt with Vodafone online in the shop but Becky stayed with me to help with any questions that were asked of me. Couldn’t fault her
April 21, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey WENDY,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks again for my renewal
Thanks again for my renewal, always great service with Carmarthen shop, Jamie served me
April 14, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Jamie
Great service by Jamie, saved me and my sister a couple of quid and a much better plan. Thanks again
April 9, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Jem,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I saw Becky at the Carmarthen store
I saw Becky at the Carmarthen store. She very very helpful and answered all of my questions. She arranged a new contract for mobile broadband and provided me with a Gigacube. Becky was a joy to deal with and a credit to the store and Vodafone .
March 31, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Kelly
Excellent service from Kelly. She helped me get the best plan for my sim, would highly recommend!
March 28, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Jessica,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Glenn
We spent a considerable amout of time in store with glenn sorting our new phone out and cannot thank him enough for his patience.
March 19, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Napier,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went into Vodafone to upgrade today…
I went into Vodafone to upgrade today and Zahra was extremely helpful and I had the upgrade I was looking for. She was very thorough and professional. It was nice to be able to sort out face to face. Thank you.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Heledd,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Becky was very helpful and friendly
Becky was very helpful and friendly.
We would definitely recommend this store if your looking for a new phone
March 11, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Bryant,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Superb experience with Jamie in…
Superb experience with Jamie in Carmarthen. Connect me up with talk mobile no problems and guided me through initial setup. Installed Google wallet. and he showed me everything, recommended!
March 9, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Gwyn,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie gave me a good deal and staff in…
Jamie gave me a good deal and staff in carmarthen are the great
February 19, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I was seen by Kelly in your Carmarthen…
I was seen by Kelly in your Carmarthen branch . Kelly was extremely helpful patient and knowledgeable. She is an asset to your company
February 16, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Melody,
Thanks for the lovely review and fantastic support for Kelly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kelly Excellent
Kelly in Vodafone Carmarthen provided excellent service to us.
February 16, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Robert,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Delt with Becky from Carmarthen store
Delt with Becky from Carmarthen store, she was very helpfull & very professional. She sorted our contract query out. A1👌.
February 12, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Teresa,
Thanks for the lovely review and fantastic support for Becky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I received great customer service from…
I received great customer service from Becky. She resolved my issue quickly and explained everything to me.
January 23, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Megan,
Thanks for the lovely review and fantastic support for Becky.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer experiance by Kelly…
Amazing customer experiance by Kelly carmarthen store
January 29, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Lowri,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service in Carmarthen by Jamie
Great service in Carmarthen by Jamie. Got a great deal and store is always helpful. Thanks
January 24, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Jonathan,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
In store very helpful. Follow up with Vodaphone terrible.
In store very helpful and no complaints. My issue is that I returned my old phone in store for a trade in and nearly two weeks later I am getting texts from Vodafone that I haven`t returned my phone and will lose the trade in value. I have phoned Vodafone multiple times and no one can tell me where my phone is. The call operators have not been particularly helpful, don`t listen to what they are being told and a several occasions spoken over me and I still don`t know where my traded in phone is.
January 26, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Nigel,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately, you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Glenn was very professional
Glenn was very professional, found the best deal for me and explained everything thoroughly. Very helpful and pleasant.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Mr G Thomas,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from the Carmarthen…
Excellent service from the Carmarthen store again. Took a second sim for my wife.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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