Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more
Company replied
Location
Switch locationUnit 1 St Catherine's Walk Shopping Centre, SA31 1GA Carmarthen, GB
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See what reviewers are saying
Visited this store on Wednesday afternoon. Was greeted by Becky who was with a customer and said would be with us soon. Becky then began to assist myself, wife and son in a personal and professiona... See more
Company replied
Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a rep... See more
Company replied
The team is always helpful. We have a family package of Pro2 full fibre with 4 sims. Its been 2 yrs & recently we have renewed the same package! Plus.... The team was helpful when we faced tec... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carmarthen
Written by the company
Contact info
Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA, Carmarthen, United Kingdom
4.9
Excellent
178 reviews
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Rebecca is so helpful
Rebecca is so helpful, polite, knowledgeable, she is so efficient it’s brilliant. What an easy appointment to upgrade my phone . No stress or hassle thanks to her !! Many thanks
August 11, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Louise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from start to…
Fantastic service from start to finish.10/10
August 10, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Becky was very helpful as soon as I walked in. Very knowledgeable and found me an excellent deal exactly suitable for what I wanted, which was a cheap Sim only deal with TalkMobile. She didn't try to sell me anything that didn't suit me, and I felt might needs were very well listened to and met. Even though it was late in the day she gave me her full attention and vast knowledge of the market. I would 100% recommend this store to anyone
August 6, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Helen,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Becky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Over the moon!
Great job by the salesman, saved us an absolute fortune vs BT
July 31, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi there,
We value your review. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kelly helped me transfer all my data…
Kelly helped me transfer all my data from my old phone to my new phone after I had trouble doing it for 2 weeks.
July 28, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Jacob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Help
The store advisor guided us through the process of canceling our original order and helping us to purchase the correct sim card
July 24, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Lyndon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Becky extremely helpful and informative
The advisor Beccy was very helpful and informative over the 2 visits to the store it took me before decking to take out an upgrade. Wouldn't hesitate to recommend Vodafone Carmarthen to friends and family in the future due to the excellent customer service I received imnstore today
Thankyou very much 👍👌
June 30, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Nick,
Thank you so much for your wonderful review and the amazing support you’ve shown for Beccy —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Becky
Becky was really fantastic and helpful. She made the experience really great.
June 26, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Your assistant manager Rebecca was most…
Your assistant manager Rebecca was most helpful in opening a broadband account and merging my mobile with it. I hope her exceptional service will be recognized.
May 28, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi. Thank you for your review for Rebecca. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exellent 10/10
Fantastic service and Becky was very knowledgeable and informed throughout my upgrade 10/10
May 18, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Alun,
Thanks for the lovely review and fantastic support for Becky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Becky is brilliant.
Becky was the staff member who helped me today..
She was confident well spoken and gave me all the information I needed without using complicated methods.
Handled everything well and set me up with a offer and contract that I am more than happy with.
Will definitely recommend her to others looking to upgrade etc.
May 11, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Nessim,
Thanks for the lovely review and fantastic support for Becky.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding customer service!
Kelly delivered outstanding customer service during my recent interaction with Vodafone in Carmarthen. She was clear, thorough, and ensured I understood all the billing details, including potential variations in the first bill and the separate Direct Debits for device and airtime plans. Her friendly and professional demeanor made the process smooth and hassle-free. Thank you, Kelly, for making my Vodafone experience so positive!
April 13, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey Adrian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Carmarthen team is great
The team is always helpful.
We have a family package of Pro2 full fibre with 4 sims.
Its been 2 yrs & recently we have renewed the same package!
Plus.... The team was helpful when we faced technical problems with the Pro2 booster. Ultimately vodaphone resolution team solved it.
April 12, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Samira.
Thank you for your positive feedback,
Vodafone Social Media Team
Reply from Vodafone UK - Carmarthen
Hey Rebecca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The young lady(Becky
The young lady(Becky, Carmarthen) serving us was very polite and very knowledgeable. She explained every step and what she was doing. She was a credit to Vodafone, a very valuable employee.
March 26, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Alex, Itsoundslike Backy was awesome today. Thanks for your feedback. All the best, The Vodafone Social Media Team
Kelly & Rebecca
Kelly was super friendly when I picked up my new phone today. She was really helpful and updated some information for me. The next day I was helped by Rebecca who was also incredibly friendly and welcoming. She ensured that I knew how to use my trade-in credit for the purpose I intended. Fabulous service from both!
March 25, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Darcy,
Thanks for your review for Kelly. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kelly was very helpful helping me…
Kelly was very helpful helping me choose a new plan within my budget
March 19, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Heather,
We’re glad to hear you found the best deal for you when visiting Kelly in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Took time to explain everything!
March 17, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hello,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had issues with our recent transfer to…
Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a reputable company as Vodafone! ( unlike the experience we had at our local branch in Stafford recently! Store manager & her colleague on Wednesday 5th March were totally dismissive & had no interest in our problems or helping us out! ) Total praise for the Carmarthen branch 👍👍
March 7, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Our new fone purchase was simple &…
Our new fone purchase was simple & straightforward.
Jamie has a wealth of knowledge & displayed empathy & professionalism which made the process quick & painless.
February 6, 2025
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Alan,
This is such an amazing review for Jamie. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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