Vodafone UK - Chatham Reviews 

208
TrustScore 5 out of 5

4.9

11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP Chatham, GB


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Rated 5 out of 5 stars

I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... See more

Company replied

Rated 5 out of 5 stars

I went into the Chatham store today to purchase a sim for my son. Nathan and Jonathan was super helpful and talked me through everything I would need.

Company replied

Rated 5 out of 5 stars

Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and c... See more

Company replied

Rated 5 out of 5 stars

Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Chatham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP, Chatham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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1-star

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4.9

All reviews

(208)

41,878 reviews in the last 12 months

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Rated 5 out of 5 stars

Came in to the store for some help with…

Came in to the store for some help with my new device and needed some help setting it up. Nathan and Mollie were brilliant in being really patient with me and got my phone up and running.

May 5, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Jim,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store with an issue about…

Came into the store with an issue about my phone bill and Nathan expertly helped me and provided me with a great deal on a new phone as mine was a little worse for wear. I will be coming in and telling people to see him.

May 2, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Ben,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mollie helped with setting up my new…

Mollie helped with setting up my new phone , i would defintley reccomend her to anyone needing help setting up a new phone

April 28, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Esther,

Thanks for the lovely review and the fantastic support you’ve shown for Mollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store on the 23rd April and…

Came into store on the 23rd April and spoke to 2 lovely girls mollie and eleanor , gave me great advice when upgrading my new phone , they were very welcoming and great at their jobs , will be returning.

April 23, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Loraine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eleanor was really helpful in removing…

Eleanor was really helpful in removing a virus from my phone! Great experience with Vodafone all around

April 17, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Christopher,

Thanks for the lovely review and fantastic support for Eleanor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store today as my phone…

Came into the store today as my phone broke last night.
Nathan was very kind and considerate to me as I have learning difficulties. He helped me choose a new device and plan to suit my needs. Amazing customer service.

April 10, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Paul,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store and Nathan helped…

Came into the store and Nathan helped set up my new phone and he did it with ease and expertise.

March 24, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Tony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I would really like to say a massive…

I would really like to say a massive thank you to Mollie in Vodafone she was great help with helping me get a new phone.

March 19, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Kaci,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in as my phone was riddled with…

Came in as my phone was riddled with viruses. Jay and Nathan sat with my phone diligently to get me back up and running thank you lads.

March 21, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Eleanor for her help today!

March 21, 2026
Unprompted review
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Reply from Vodafone UK - Chatham

Hey William,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came to Vodafone to talk about viruses…

Came to Vodafone to talk about viruses on my ancient Samsung. The gents in the store, Nathan and Todd helped massively by not only deleting the virus but also I wanted to get something more modern. An absolute delight to deal with. Customer service was impeccable.

February 12, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Maureen,

Thanks for the lovely review and fantastic support for Nathan and Todd.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eleanor was very helpful

Eleanor was very helpful! A kind disposition and a credit to the team.

February 11, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Iris,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Eleanor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve just been to Vodafone Chatham and…

I’ve just been to Vodafone Chatham and assistant named Mollie and her colleague Jonathan who managed to transfer android data to iPhone. I’ve been tying for ages without success. Guess what!.. Mollie was not fazed by the data transfer that took no time. She took it all in her stride. So Vodafone Chatham Pentagon get top marks. Whatever scoring you go buy. Top marks to you all. “I’ll be back”
Ted. 🚒🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏁

February 7, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Edward,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Mollie

Great service from Mollie, Jay and Eleanor. Mollie went above and beyond the call of duty! Great customer service from Eleanor and sorted my problem out

February 3, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Celia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had great help from Eleanor

I had great help from Eleanor, and great service all round by the staff 👍

January 29, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey David, ​

Thanks for the lovely review and fantastic support for Eleanor. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Chatham

Nathan, Jay and Mollie were amazing. Set up my new device and explained everything in easy steps. A happy customers.

January 23, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Tony,

Thanks for the lovely review and fantastic support for Nathan, Jay and Mollie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan and Jay tried and tried to get…

Nathan and Jay tried and tried to get my phone working but to no avail.
Still they put everything into helping me, great gents.

January 16, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had data issues and ran out of data…

Had data issues and ran out of data however my broadband was meant to be fitted. Came into the store and Nathan helped me out to get everything sorted and up and running again. Brilliant guy

January 11, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store to complete a sale…

Came into the store to complete a sale today. Being not too great with phones Nathan, Jay and Mollie helped out massively and now walking away with a new phone at a great price and great service.

January 9, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Tracy,

Thanks for the lovely review and fantastic support for Nathan, Jay and Mollie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was amazing and could me sorted…

Jason was amazing and could me sorted and back on a network

January 8, 2026
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Stephen,
 
Thanks for the lovely review and fantastic support for Jason.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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