I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... See more
Company replied
11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP Chatham, GB
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I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... See more
Company replied
Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and c... See more
Company replied
Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for... See more
Company replied
I went into the Chatham store today to purchase a sim for my son. Nathan and Jonathan was super helpful and talked me through everything I would need.
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11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP, Chatham, United Kingdom
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Came into the store and Nathan ran through 3 different plans and went through everything in easy to understand. He also helped us sort out the samsung claim.
Keep him around absolutely wonderful and great customer service.

Reply from Vodafone UK - Chatham
Came in to sort out my upgrade with Nathan and he has been fantastic in sorting me out a great deal. Laid it out all perfectly and explained everything in nice easy terms.
All of my numbers are with Vodafone and will return again and again with him.

Reply from Vodafone UK - Chatham
Absolutely amazing! Came into the store and have 0 knowledge on how I can set up my phone. Nathan took the time and patience with me to set up my new phone with everything set up and even helped me set up new passwords. He's a massive credit to Vodafone and chatham.

Reply from Vodafone UK - Chatham
Came into Chatham branch this morning with an issue on my app. However, also spoke to Nathan about a phone upgrade, he was amazing in getting me all set up on my new Samsung with a good deal. He's got a great sense of humour and a pleasure to do business with.

Reply from Vodafone UK - Chatham
Had issues with one of my devices and Nathan was brilliant, he updated my device and spent a lot of time with me and got my phone back up and running.
A true gentleman and pleasure to come in each time.

Reply from Vodafone UK - Chatham
Came in quite late to the store to set up a new phone and sim for my son. Nathan was amazing and didn’t just want to go home early, he stayed to ensure that everything went well. A treasure for Vodafone Chatham.

Reply from Vodafone UK - Chatham
Came in this morning as my old phone has been playing up and I wanted to see if I was able to get upgrade. Nathan helped me massively with a decent new phone and managed to get my phone bill down to something very manageable.
Very pleased I popped in

Reply from Vodafone UK - Chatham
Mollie has been amazing, she had helped me with so much today. Going from my old phone to my new Samsung I am so impressed. She is a pleasure to have dealt with and a credit to your company.

Reply from Vodafone UK - Chatham
Came in to chatham and was assisted by Nathan. I'm not much of a tech person but he helped me upgrade to a new phone and helped me sort all of my photos etc over to the new phone. Made everything seem very easy, keep him as long as possible

Reply from Vodafone UK - Chatham
Went into Vodafone Chatham today, Nathan was excellent, he went above and beyond to sort out our contracts and help us cancel one of our contracts and help us with upgrades, brilliant. Happy customers.

Reply from Vodafone UK - Chatham
Mollie was a star at the Vodafone store in Chatham. She helped me with a deactivated eSIM issue, and service was polite , friendly & professional.
Even though it was a very busy Sunday!
I was offered a solution for my needs and I left the store very happy.
Great experience - Thankyou Mollie !

Reply from Vodafone UK - Chatham
After having so many issues with my phone, I took it into Vodafone and got the phone repaired. Nathan was so helpful getting my phone back up and running and sorted out my data transfer inshore.

Reply from Vodafone UK - Chatham
Nathan in the Chatham branch was knowledgeable, patient and easily resolved my problem. A happy customer.

Reply from Vodafone UK - Chatham
Came in the other day to discuss my upgrade options with Nathan who showed me a number of plans to reduce my bill. He was very helpful and knowledgeable, I’ve just come back into store and completed a few upgrades with him. A delight to do business with Vodafone and him.

Reply from Vodafone UK - Chatham
Mollie and Nathan were amazing, helped me set up a new phone and new contract. Did the data transfer and helped me then pay off my phone next day. I was paying so much for so little and helped me on a great deal.

Reply from Vodafone UK - Chatham
Had a great experience on 2 separate occasions, 13/06/2025, and 18/06/2025. Was helped by Jamie on the 13th, then Nathan and Mollie on 18th. All 3 were extremely helpful. They certainly went above and beyond in being helpful.

Reply from Vodafone UK - Chatham
Nathan at Chatham branch was very helpful and professional he accommodated our needs with our budget and came away with exactly what we needed. Very happy 😃

Reply from Vodafone UK - Chatham
Vodafone in Chatham has exceptional customer service a young girl and a young man I believe there names were mollie and Jamie were brilliant they were so helpful and managed to successfully help me with what I needed I couldn’t praise them enough I highly recommend if you have any difficulties with your mobile device etc then definitely give them a visit

Reply from Vodafone UK - Chatham
I had a lovely polite young man called Jamie helping me to change my phone and contract . Nothing was too much problem for him , he was very patient and understanding

Reply from Vodafone UK - Chatham
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