Vodafone UK - Chatham Reviews 

208
TrustScore 5 out of 5

4.9

11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP Chatham, GB


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Rated 5 out of 5 stars

I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... See more

Company replied

Rated 5 out of 5 stars

Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and c... See more

Company replied

Rated 5 out of 5 stars

Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for... See more

Company replied

Rated 5 out of 5 stars

I went into the Chatham store today to purchase a sim for my son. Nathan and Jonathan was super helpful and talked me through everything I would need.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Chatham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP, Chatham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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4.9

All reviews

(208)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Came into the store and Nathan ran…

Came into the store and Nathan ran through 3 different plans and went through everything in easy to understand. He also helped us sort out the samsung claim.
Keep him around absolutely wonderful and great customer service.

August 9, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Nannah,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to sort out my upgrade with…

Came in to sort out my upgrade with Nathan and he has been fantastic in sorting me out a great deal. Laid it out all perfectly and explained everything in nice easy terms.
All of my numbers are with Vodafone and will return again and again with him.

August 8, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Glenn,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was a great help

August 6, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Ronald,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Came into the store and have 0 knowledge on how I can set up my phone. Nathan took the time and patience with me to set up my new phone with everything set up and even helped me set up new passwords. He's a massive credit to Vodafone and chatham.

August 3, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Celia,

Thanks for the lovely review and fantastic support for Nathan and chatham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into Chatham branch this morning…

Came into Chatham branch this morning with an issue on my app. However, also spoke to Nathan about a phone upgrade, he was amazing in getting me all set up on my new Samsung with a good deal. He's got a great sense of humour and a pleasure to do business with.

July 31, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Andrea,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had issues with one of my devices and…

Had issues with one of my devices and Nathan was brilliant, he updated my device and spent a lot of time with me and got my phone back up and running.
A true gentleman and pleasure to come in each time.

July 25, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Clive,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in quite late to the store to set…

Came in quite late to the store to set up a new phone and sim for my son. Nathan was amazing and didn’t just want to go home early, he stayed to ensure that everything went well. A treasure for Vodafone Chatham.

July 18, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Cassidy,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in this morning as my old phone…

Came in this morning as my old phone has been playing up and I wanted to see if I was able to get upgrade. Nathan helped me massively with a decent new phone and managed to get my phone bill down to something very manageable.
Very pleased I popped in

July 12, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Mark,

Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mollie has been amazing

Mollie has been amazing, she had helped me with so much today. Going from my old phone to my new Samsung I am so impressed. She is a pleasure to have dealt with and a credit to your company.

July 9, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Md,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to chatham and was assisted by…

Came in to chatham and was assisted by Nathan. I'm not much of a tech person but he helped me upgrade to a new phone and helped me sort all of my photos etc over to the new phone. Made everything seem very easy, keep him as long as possible

July 9, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey John,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Vodafone Chatham today

Went into Vodafone Chatham today, Nathan was excellent, he went above and beyond to sort out our contracts and help us cancel one of our contracts and help us with upgrades, brilliant. Happy customers.

July 8, 2025
Unprompted review
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Reply from Vodafone UK - Chatham

Hey Paul,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mollie was a star at the Vodafone store…

Mollie was a star at the Vodafone store in Chatham. She helped me with a deactivated eSIM issue, and service was polite , friendly & professional.
Even though it was a very busy Sunday!
I was offered a solution for my needs and I left the store very happy.
Great experience - Thankyou Mollie !

July 6, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Serena,

Thanks for the lovely review and fantastic support for Mollie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After having so many issues with my…

After having so many issues with my phone, I took it into Vodafone and got the phone repaired. Nathan was so helpful getting my phone back up and running and sorted out my data transfer inshore.

July 5, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and efficient

Nathan in the Chatham branch was knowledgeable, patient and easily resolved my problem. A happy customer.

June 29, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Elizabeth,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in the other day to discuss my…

Came in the other day to discuss my upgrade options with Nathan who showed me a number of plans to reduce my bill. He was very helpful and knowledgeable, I’ve just come back into store and completed a few upgrades with him. A delight to do business with Vodafone and him.

June 26, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Steve,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mollie and Nathan were amazing

Mollie and Nathan were amazing, helped me set up a new phone and new contract. Did the data transfer and helped me then pay off my phone next day. I was paying so much for so little and helped me on a great deal.

June 20, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hi Joanne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience on 2 separate…

Had a great experience on 2 separate occasions, 13/06/2025, and 18/06/2025. Was helped by Jamie on the 13th, then Nathan and Mollie on 18th. All 3 were extremely helpful. They certainly went above and beyond in being helpful.

June 13, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Jayne! We're happy to hear that you had such positive experiences on your visits. We appreciate you mentioning how helpful our team members were. Thank you for your feedback!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan at Chatham branch was very…

Nathan at Chatham branch was very helpful and professional he accommodated our needs with our budget and came away with exactly what we needed. Very happy 😃

May 24, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey JamMelissa,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone in Chatham has exceptional…

Vodafone in Chatham has exceptional customer service a young girl and a young man I believe there names were mollie and Jamie were brilliant they were so helpful and managed to successfully help me with what I needed I couldn’t praise them enough I highly recommend if you have any difficulties with your mobile device etc then definitely give them a visit

May 5, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Robbie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a lovely polite young man called…

I had a lovely polite young man called Jamie helping me to change my phone and contract . Nothing was too much problem for him , he was very patient and understanding

April 17, 2025
Unprompted review
Vodafone UK - Chatham logo

Reply from Vodafone UK - Chatham

Hey Debbie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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