I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... See more
Company replied
Location
Switch location11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP Chatham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and c... See more
Company replied
Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for... See more
Company replied
I went into the Chatham store today to purchase a sim for my son. Nathan and Jonathan was super helpful and talked me through everything I would need.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chatham
Written by the company
Contact info
11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP, Chatham, United Kingdom
4.9
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude and Arrogant Advisor
Went into the Vodafone shop in Chatham & This Young Lad called Conor Served me and my partner, he just didn’t seem to care about our needs and just wanted the highest paying item. We just wanted a cheap phone for my lad but he said they only do contracts despite there being labels for Cheap phone which you could pay outright. Just seemed Rude and that he didn’t Care.
May 10, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Ciallian,
We're sorry to hear about this recent experience, this isn't how we want to be leaving customers feeling. If you'd like to discuss this further, or require any assistance, please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Kayleigh was a great help
May 12, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jamie helped me with a data transfer…
Jamie helped me with a data transfer made sure everything went across OK.
May 11, 2024
Unprompted review
Reply from Vodafone UK - Chatham
It's great to see Jamie was so helpful transferring everything to your new phone Ian.
All the best, The Vodafone Social Media Team
Molly
Molly was extremely helpful she made my experience very quick and easy. Lovely girl
May 11, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Thanks for your wonderful feedback for Molly.
All the best, The Vodafone Social Media Team
BlackListed Phone
John Helped me with unbarring a phone which I had previously lost but have now found! Really Helpful and a Quick Service!
May 11, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Dan, I'm glad to hear you managed to find your phone, and that John could get it all up and running for you again!
Thanks, The Vodafone Social Media Team
Mollie was very helpful when doing a…
Mollie was very helpful when doing a mobile upgrade took the time to explain all the details I has missed
May 5, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi there,
Thank you for taking the time to share this great feedback with us. We're delighted Mollie provided an amazing service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
CANA
The customer service.
And price deal.
And the way they take to the customer it was great
April 30, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Halem. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, knowledgeable staff. We went to Chatham store after very poor service at Hempstead valley
April 29, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Deb,
Thank you for taking the time to leave us a review and sharing this great feedback!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great sales advisor
Jamie was a fantastic sales advisor at the Chatham branch. He made everything so easy to understand. Thank you for all your help!
April 27, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Customer service assistants couldn’t be…
Customer service assistants couldn’t be more helpful in getting me the best deal for me.
April 25, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hey there William,
Thank you for this great review! We're delighted to hear about your positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Instant help from a knowledgeable…new phone
Instant help from a knowledgeable member of staff. Who took the time and trouble to help a tecnophobic person
March 25, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Heather,
Thanks for taking your time to leave this review for our colleague in the Chatham store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Conor is a great guy and helped me…
Conor is a great guy and helped me through the new contract process and explained it to me really well.
February 23, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Kadari,
Thank you for your review. It’s great to hear of your positive experience with Conor. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful
I took my new phone into the store as I was struggling to set it up properly. Todd was amazing, he sorted out all the issues and explained everything. Thank you!
February 10, 2024
Unprompted review
Reply from Vodafone UK - Chatham
It's really great to see the team is store were able to get your issues sorted and left such a great impression on you.
Thanks for your awesome feedback, The Vodafone Social Media Team
Brilliant customer service
Conor was fantastic, not only fantastic customer service but help sort out our problems after a terrible experience from another branch
January 4, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hey Sheona,
Thanks for the lovely review and fantastic support for Conor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into the branch at chatham after…
Went into the branch at chatham after visiting the hempsted valley one. The staff at chatham we all very friendly and helpful. The person who served us was Conor and he was extremely helpful and sorted out everything we needed. Excellent service. Thank you very much!
January 4, 2024
Unprompted review
Reply from Vodafone UK - Chatham
Hi Thomas,
This is a brilliant review for Conor and our Chatham store. Thanks for taking your time to leave this feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Jamie took time to go through it with…
Jamie took time to go through it with us.
December 30, 2023
Unprompted review
Reply from Vodafone UK - Chatham
Hey Clare,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jamie was exceptionally friendly
Jamie was exceptionally friendly, knowledgeable and helpful. Thank you so much for all your help this afternoon!
December 29, 2023
Unprompted review
Reply from Vodafone UK - Chatham
Hi Lauren, thank you for your support and awesome feedback for Jamie.
Thanks again, The Vodafone Social Media Team
Great service from jamie
December 24, 2023
Unprompted review
Reply from Vodafone UK - Chatham
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chatham
Hey Jason,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Danny was really helpful and polite
Danny was really helpful and polite. Nothing was too much trouble. Would definitely recommend him. Andy Card .
December 8, 2023
Unprompted review
Reply from Vodafone UK - Chatham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.