Got greeted by Jamie today in your Chelmsford store. Jamie was very friendly and helpful. Made the upgrade and new sim only transaction very easy and stress free. Overall really positive visit
Company replied
Location
Switch location23 High Street, CM1 1BE CHELMSFORD, GB
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Caroline was so helpful and really had her work cut out based on the fact that a lot of stuff on my iPhone 12 had not been backed up for some time. Thank you so much for helping a technophobe get b... See more
Company replied
Visited Vodaphone’s Chelmsford branch today enquiring about temporary wi fi solutions and was greeted by the lovely , friendly Leah . Not very tech minded but was immediately put at ease by her helpfu... See more
Company replied
Massive thank you to Faith and her lovely colleague in the Chelmsford store for their help in sorting my self inflicted sim issue! They couldn’t have been more patient and tolerant of my haplessness... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chelmsford 23 High St
Written by the company
Contact info
23 High Street, CM1 1BE, CHELMSFORD, United Kingdom
4.9
Excellent
197 reviews
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My experience was truly great because of Caroline. From the very beginning, she showed exceptional professionalism, patience, and dedication in ensuring that everything was properly sorted out. She consistently went above and beyond to provide support and assistance whenever needed.
Moreover, I have been in contact with her for a long time, and throughout that period, she has always remained reliable, hardworking, and committed to delivering excellent service. Her positive attitude and willingness to help made the entire experience smooth and stress-free.
I sincerely give Caroline excellent accolades for her outstanding work ethic, dedication, and strong sense of responsibility. She is truly an asset, and her efforts deserve to be highly appreciated. 👏
May 27, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Kuduyo ,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Caroline was really helpful and…
Caroline was really helpful and professional throughout the whole process. She explained everything clearly, answered all my questions patiently, and made the experience really easy and stress free. You can tell she genuinely cares about helping customers and providing great service. Would definitely recommend speaking to her if you need help with your account or upgrades!
May 22, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
Thanks for letting us know what an amazing job Caroline did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Staff are very friendly and most helpful
Staff are very friendly and most helpful
May 23, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chelmsford 23 High St
Hey Kristina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The young lady who helped me was…
The young lady who helped me was excellent. She was very patient and thourgh
May 15, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into store to upgrade my phone and…
Went into store to upgrade my phone and set up my new phone, Caroline helped me to move my stuff over very helpful and professional.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Caroline was very helpful with ensuring…
Caroline was very helpful with ensuring I had the right tariff for my needs
April 23, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Mike,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service has been helpful…
Customer service has been helpful whenever I’ve needed assistance. While wait times can occasionally be a bit long, the representatives are usually knowledgeable and resolve issues efficiently. I also appreciate the clear billing and the ability to manage my account easily through the app.
April 14, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Tasha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really happy with the customer service…
Really happy with the customer service I experienced today at the Vodafone Chelmsford branch. Caroline was polite and professional.
April 24, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Nick,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Caroline…
Great customer service from Caroline she ensured we got the best deal and she explained everything well, very knowledgeable.
April 15, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Luke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Vodafone store in the area
Really happy with the help I received at this location. Professional staff and a very welcoming atmosphere. I’ll definitely be coming back here for any future tech needs.
March 30, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Klaudia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing customer journey yesterday and…
Amazing customer journey yesterday and today with Caroline in the Chelmsford store
She listened to our issues and totally understood our objectives
We left very satisfied
She’s an asset to the company
March 14, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Kim,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caroline was very professional and…
Caroline was very professional and explained everything very well when I upgraded my phone. I would 100% recommend her and the Vodafone shop in Chelmsford.
March 13, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline was extremely helpful and…
Caroline was extremely helpful and talked me through the process. Very professional.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Jo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chelmsford 23 High St
Hey Nigel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have excellent help from your…
I have excellent help from your in-store young lady Caroline today. So am very happy to use Vodafone, thank you,
February 24, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Mary,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emily-Mai did an excellent job
Emily-Mai did an excellent job. She was very patient explaining the various options enabling me to make an informed decision. I left the shop having achieved my objectives.
Thank you
February 3, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
What a lovely young women
What a lovely young women. Her name is Erin. It made such a change to have someone so knowledgeable and helpful work at Vodafone. It made all the difference of us upgrading thank you thank you.
February 2, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Kim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Five Stars for Preaw
Arriving at the Vodaphone Chelmsford branch in a bit of a fluster on the back of a very rude man on the main Vodaphone line refused to access my account saying I had to go into a shop, I drove the 12 miles and was met by Preaw who was by contrast professional and helpful, just what I needed to get my broadband account sorted. Yes it took a while but it was worth every minute and she was a pleasure to speak to. Preaw is extremely knowledgeable and efficient and it made me remember that whilst the brand is large and at arms length online the personal customer care you get instore was exemplary. I highly recommend you visit the Chelmsford shop if you want a top quality experience tailored to your needs.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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