Got greeted by Jamie today in your Chelmsford store. Jamie was very friendly and helpful. Made the upgrade and new sim only transaction very easy and stress free. Overall really positive visit
Company replied
Location
Switch location23 High Street, CM1 1BE CHELMSFORD, GB
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See what reviewers are saying
Caroline was so helpful and really had her work cut out based on the fact that a lot of stuff on my iPhone 12 had not been backed up for some time. Thank you so much for helping a technophobe get b... See more
Company replied
Visited Vodaphone’s Chelmsford branch today enquiring about temporary wi fi solutions and was greeted by the lovely , friendly Leah . Not very tech minded but was immediately put at ease by her helpfu... See more
Company replied
Massive thank you to Faith and her lovely colleague in the Chelmsford store for their help in sorting my self inflicted sim issue! They couldn’t have been more patient and tolerant of my haplessness... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chelmsford 23 High St
Written by the company
Contact info
23 High Street, CM1 1BE, CHELMSFORD, United Kingdom
4.9
Excellent
197 reviews
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Very very helpful and made me very…
Very very helpful and made me very comfortable preaw lovely assitant will recommend to others knowledge out standing customer service 100% 😀😀😀😀😀😀😀😀😀😀😀
January 9, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from caroline store…
Excellent service from caroline store manager
January 7, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Olakunle,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really great service
Really great service, professional approach and technically very strong. The Chelmsford branch is my go to phone shop. Well done Joey, Rose and team. Thanks for making such a difficult process so simple
January 3, 2026
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Mark,
Thanks for the lovely review and fantastic support for Joey, Rose and team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline was excellent
Caroline was excellent, help me set up my new phone.
December 13, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I visited the Chelmsford branch on the…
I visited the Chelmsford branch on the 6th of December to upgrade my air plan. it was a pleasant visit and all the various plans were explained to me by Emily who was my advisor. A lovely pleasant young lady and very knowledgeable. I will be going back next year to upgrade my phone.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Julie,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I recently visited Vodafone for help…
I recently visited Vodafone for help with an issue I was having with my phone, and Erin provided outstanding service. She was friendly, patient, and incredibly knowledgeable. Erin took the time to understand the problem, explained everything clearly, and quickly guided me to a solution. What could have been a frustrating experience turned into an easy and positive one thanks to her professionalism and genuine willingness to help.
Highly recommend seeking Erin out if you need assistance—she’s fantastic!
November 22, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience with Vodafone…
Had a great experience with Vodafone Chelmsford! Rosie was incredibly helpful and guided me through everything with ease.
Friendly, patient, and knowledgeable — she made the whole process simple and stress-free. Highly recommend!
November 22, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
Thanks for the lovely review and fantastic support for Rosie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Erin first class
Erin was very efficient and professional throughout the whole process, nothing was to much trouble, we will definitely be returning
November 23, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Woods,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Five Star Service
Went into your Chelmsford branch today .
Was helped out by a lovely young lady called Caroline. I wanted to take my phone ( s10) to usa and make calls etc , without paying over the odds .
Caroline guided me through my options and it worked out very well as i come out with a new phone ( s25) and new contract, where i can use my phone across europe and internationally at only a slight more monthly cost .
Caroline explained everything to me about phone , usage, data and smart switching all my apps etc ( which i didnt know existed 🤷♂️).
So a big thank you to her for all the help and one happy customer .
Caroline is a credit to Vodafone 👍
Thanks again
Chris R.
November 12, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi. We're happy to hear that you had such a positive experience at our Chelmsford branch. We appreciate you highlighting how helpful our team member was in guiding you through your options for using your phone internationally and setting up your new device. It's great to know that their assistance led to you finding a solution that fits your needs. We value your feedback! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Great Service from Faith
Great Service from Faith. Extremely knowledgeable and experienced in her field .
November 1, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Helpful and efficient service
Helpful and efficient service
Caroline help me save money on my mobile phone contract and broadband monthly plans
October 28, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi. We appreciate your feedback and are happy to hear that you received helpful and efficient service, resulting in savings on your mobile and broadband plans. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Leah made the whole process super…
Leah made the whole process super simple. She explained everything fully and would definitely recommend to friends
October 2, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Really good Customer Service
Now, I am NOT a fan of Mobile phone companies and I have definitely had issues with Vodafone in the past. How ever today we were helped by Emily-Mai from Vodafone in Chelmsford. Absolutely brilliant, she listened to the issue and what we needed and then just did everything she could to help us. She was professional, understanding and we had a good laugh as well.
IF, I needed something else about a mobile, I would definitely go to her again.
Its been a long time since I have seen really good customer Service and today I did saw it experienced I saw it.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Graham,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emily was very helpful and made me feel…
Emily was very helpful and made me feel at ease with buying a new phone which is one of my worst nightmares
October 3, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Helpful and efficient…
I had various questions which were promptly answered, Caroline rang my old provider to get the PAC and installed the SIM card for me.
September 16, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Simon. Thank you for your review for Caroline. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline was extremely efficient and…
Caroline was extremely efficient and friendly and did my upgrade bringing down my payments a little bit but I'm happy with the result!
September 9, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Anna,
Thanks for the lovely review and fantastic support for Caroline.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chelmsford 23 High St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Emily was very excellent and very…
Emily was very excellent and very knowledgeable, she made me very welcome and made me feel very comfortable, I would not go anywhere else, she was amazing and very understanding
August 24, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
I went in for a watch and was served by…
I went in for a watch and was served by Arushan. He was so helpful and I left very happy.
August 23, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Vodafone Social Media Team
Great visit and service
I was due an upgrade and was served in store by Leah. She was friendly, professional, understood what I wanted and explained all my options in a really easy way to get the best product for the best price. Thanks Leah
August 14, 2025
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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