Got greeted by Jamie today in your Chelmsford store. Jamie was very friendly and helpful. Made the upgrade and new sim only transaction very easy and stress free. Overall really positive visit
Company replied
Location
Switch location23 High Street, CM1 1BE CHELMSFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caroline was so helpful and really had her work cut out based on the fact that a lot of stuff on my iPhone 12 had not been backed up for some time. Thank you so much for helping a technophobe get b... See more
Company replied
Visited Vodaphone’s Chelmsford branch today enquiring about temporary wi fi solutions and was greeted by the lovely , friendly Leah . Not very tech minded but was immediately put at ease by her helpfu... See more
Company replied
Massive thank you to Faith and her lovely colleague in the Chelmsford store for their help in sorting my self inflicted sim issue! They couldn’t have been more patient and tolerant of my haplessness... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chelmsford 23 High St
Written by the company
Contact info
23 High Street, CM1 1BE, CHELMSFORD, United Kingdom
4.9
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem sorted
I had a problem receiving calls . Caroline sorted this out and saved a bit of money on a new plan .win win.
July 12, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Nick,
It's great to hear your issue was promptly resolved and you even managed to find a great deal! Thanks for your review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Caroline was very helpful and got me a…
Caroline was very helpful and got me a new sim only contract. I will think about moving my homebroadband when the contract ends
July 11, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi William,
Thanks for sharing this amazing feedback! We'd love to welcome you for broadband too.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Caroline was helpful and got me a new…
Caroline was helpful and got me a new plan sorted and even talked me through trading in my old phone which I wasn't even going to do!! Me and my wife are always pleased with Caroline's service.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Stephen. Thank you for your review for Caroline. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caroline was amazing in Chelmsford…
Caroline was amazing in Chelmsford store. Very accommodating with my limited technical abilities. 5 star employee.
June 12, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Andrew,
Thanks for your 5-star review for Caroline. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Really helpful and friendly staff
Caroline was really helpful and specifically came back to the Chelmsford store because she was really helpful last time. My phone had seen better days so upgraded.
June 12, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Christa,
This is a great review for Caroline. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Caroline couldn't be more helpful great…
Caroline couldn't be more helpful great service
June 9, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Aarron,
Thank you for your review. It’s great to hear of your positive experience with Caroline. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Caroline was brilliant
Caroline was brilliant! An efficient and friendly service.
June 1, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey,
Thanks for taking the time to share this great feedback about Caroline,
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The Manager in this store was super…
The Manager in this store was super helpful.
May 2, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Sharon,
This is lovely feedback for the manager of our Chelmsford store. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Big thank you to jasmine who helped us…
Big thank you to jasmine who helped us choose a new phone for my daughter.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Kathy,
We're delighted you had such a positive experience with Jasmine! Hope your daughter enjoys her new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Visited Vodaphone’s Chelmsford branch…
Visited Vodaphone’s Chelmsford branch today enquiring about temporary wi fi solutions and was greeted by the lovely , friendly Leah . Not very tech minded but was immediately put at ease by her helpful , but not pushy , professional manner . Walked away very happy with a better unlimited sim plan and another big smile . Head for Leah when visiting this store and you’ll experience the same . Thankyou Leah .
May 4, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Rob,
Thanks for taking the time to share this amazing feedback with us! We're delighted that Leah provided an exceptional service and you got a great deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Caroline Chelmsford branch was very…
Caroline Chelmsford branch was very professional, courteous and helpful. Very grateful for her service
May 3, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi there,
Thanks for taking the time to share your feedback regarding your positive experience with Caroline!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Erin was very helpful & friendly
Erin was very helpful & friendly, she dealt with my request effectively & efficiently.
May 1, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Yvonne,
Thanks for taking the time to write such a great review! We're delighted that Erin was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jasmine did an amazing job helping me…
Jasmine did an amazing job helping me with upgrading. I’ve been struggling to decide on what to do for a while but she was very easy to talk it through with. Amazing team member to the store and so helpful. Thank you!
May 2, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Jade,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I came into Vodafone today to discuss…
I came into Vodafone today to discuss getting a new phone contract and Jasmine was amazing. She was friendly, approachable and very helpful!
May 1, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Jess. Thank you for your review for Jasmine. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Team were really friendly and helpful…
Team were really friendly and helpful getting me back online, incredibly supportive in sorting out my issues.
April 12, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Thanks for your fab feedback James, it's great to see the team were able to help sort your issues today.
All the best, The Vodafone Social Media Team
No problems the lady I dealt with was…
No problems the lady I dealt with was helpful, informative and made the process simple and easy. Her name was Caroline from your Chelmsford branch, she is a good advert for Vodafone.
April 3, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hey John,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Caroline was very helpful she helped me…
Caroline was very helpful she helped me cancel my tablet and done my sim upgrades. Would definitely recommend.
March 13, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi David,
Thanks for reviewing and sharing this feedback for Caroline.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Caroline was extremely helpful and …
Caroline was extremely helpful and knowledgeable.
March 13, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Jaynes,
Thank you for reviewing and sharing this great feedback for Caroline.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great People, Great Service
Rosie and the team over there are great. Helped me swiftly, answered all my questions, every member of staff I saw and interacted with served me with a smile. Would even recommend my Ex-Wife to swap to Vodafone.
March 12, 2024
Unprompted review
Reply from Vodafone UK - Chelmsford 23 High St
Hi Oscar,
Thank you for reviewing and sharing this great feedback for Rosie and the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Chelmsford 23 High St
Hi Valy,
Thank you for reviewing and sharing some feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.