Went to Vodafone shop today. Fantastic help from Jay who looked into our case as the people we rang up did not help. Thank you so much Jay You went above and beyond and explained everything.
Company replied
Location
Switch location82 Front Street, DH3 3BB CHESTER-LE-STREET, GB
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See what reviewers are saying
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract a... See more
Company replied
Really lovely friendly knowledgeable and professional. Liv - helped me through upgrading my two Son’s phones and went out of her way to give us all the necessary advice we needed on the best plans f... See more
Company replied
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester le Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
82 Front Street, DH3 3BB, CHESTER-LE-STREET, United Kingdom
4.9
Excellent
204 reviews
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Ebony was very helpful
Ebony was very helpful, went above and beyond to order a phone for me.
May 20, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Susan,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Big thanks to Ebony for helping me…
Big thanks to Ebony for helping me switch to a smart phone!
May 20, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey John,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Ebony
First it seemed that Ebony was a great help getting my broadband and mobile switched over to Vodafone, saving me loads of money every month.
Shame that later I found out she gave me a lot of incorrect information. Offering me a promotion that didn’t exist (still waiting for my free tablet, Vodafone knows nothing about) and showing me the 4G map instead of the 5G one when enquiring about the 5G-coverage at my home location.
May 20, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Simon,
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Ebony from Chester le street store was…
Ebony from Chester le street store was fantastic and very helpful
May 20, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Legin,
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Went in for log in Issue
Went in for log in Issue, have to admit the instore staff of mandy and ebony handled and sorted it much better than the staff when I telephoned customer service.
May 17, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Trickster,
Thanks for your feedback for Mandy and Ebony. It's lovely to hear how they helped you.
I'm sorry this didn't initially happen when you called us.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Visit to Vodafone Chester le Street
Went into Chester le Street today as my phone contract was due to be renewed and I had received a suspicious phone call the day before. I was able to discuss the matter and also renew my contract to sim only which saved me money and improved the services I receive. Chloe was very clear about what I would get and also made certain it matched what I needed before recommending the plan that fits my needs. I will definitely pop in again should I have any questions or concerns about my mobile phone contract.
May 12, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi, It's really great to see Chloe went above and beyond to get your issues sorted and left such a great impression on you.
Thanks for your awesome feedback, The Vodafone Social Media Team
Went into Vodafone shop Chester le…
Went into Vodafone shop Chester le Street on 11/5/2023 was seen by ebony and chloe brilliant experience these lady's have very well mannered nice atmosphere thankyou again
May 11, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Zena,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chester le Street
Hey Mary,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
First class service from Mandy and…
First class service from Mandy and Nichola, would recommend Vodafone Chester le street.
May 5, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi John, We love to see the team in the Chester Le Street store made such a good impression on you.
Thanks again,
The Vodafone Social Media Team
Staff really welcoming friendly made me…
Staff really welcoming friendly made me feel comfortable chatty and helped me with what I went in for Nicola/Mandy and Chloe
May 4, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Julie,
This is a lovely review for Nicola, Mandy and Chloe. Thanks for taking your time to share the experience.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Money saving.
I needed to see if I could save money on my contract by upgrading, Mandy and Nichola took me through all the options available and now I'm going to save £200+ over the next 6 months and another £120 for the next 12.
April 27, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi John, thanks for your awesome feedback for Mandy and Nicola. That's an amazing saving!
All the best,
The Vodafone Social Media Team
Mandy at Chester Le Street was very…
Mandy at Chester Le Street was very nice and helpful, did everything she could to help me upgrading my plan. She clearly knew everything she was doing and even helped a customer, which did slow down service a little bit but overall that was no problem. Would recommend her to others.
April 28, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Millie, thanks for your awesome feedback for Mandy. It's great to see she was so helpful.
Thanks again,
The Vodafone Social Media Team
I was served today by Mandy at the…
I was served today by Mandy at the vodafone shop in chester le street. Nothing was to much trouble, very friendly and helpful. Explained everything really well. I would definitely recommend her to my family and friends.
April 28, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Gillian, It's great to see Mandy left such a positive impression on you and was able to explain everything so well.
Thanks again,
Vodafone Social Media Team
Excellent service from Mandy explained…
Excellent service from Mandy explained everything from start to finish
April 14, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Thanks for your review Chez. It's great to hear Mandy took the time to explain everything for you. If she works in one of our stores, let us know which ad we'll be happy to pass this back to her.
Thanks,
The Vodafone Social Media Team
Excellent customer service
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the Chester le Street branch who took over the entire process with such ease. Her customer relations are excellent and she over and beyond what she needed to. I have never had such an easy upgrade!! Massive appreciation to Mandy.
April 11, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Trudy,
This is so lovely to hear! Thanks for taking the time to let us know what an amazing job Mandy did with your upgrade!
Thanks again,
Vodafone Social Media Team
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