Vodafone UK - Clacton on Sea Reviews 

211
TrustScore 5 out of 5

4.9

23-27 Pier Avenue, CO15 1FB Clacton on Sea, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I attended Vodafone with my daughter Katie on Thursday August 13th 2026 at the clacton on sea branch. We visited in the morning and were helped with everything involved with arranging a contract for a... See more

Company replied

Rated 5 out of 5 stars

I’m extremely pleased with the service and attention from Rebecca at the Clacton on Sea store. She went through my various options explaining each one in detail. I now have a plan that more than cover... See more

Company replied

Rated 5 out of 5 stars

Levi was super friendly but also professional. They explained everything fully,listened to my questions and even helped save money on my bill.

Company replied

Rated 4 out of 5 stars

Visited the Clacton-on-Sea store on Monday and was attended by Danny. We were already Vodafone customers but were seeking a better deal and Danny could not have been more helpful; his patience when na... See more

Company replied


Company details


Contact info

  • 23-27 Pier Avenue, CO15 1FB, Clacton on Sea, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(211)

40,490 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Becca

Came into store aboutpaying dirct debit and assistant was very helpful

March 31, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Peter,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Levi was extremely helpful

Levi was extremely helpful, knowledgable and one of the most helpful customer service staff I have come across.

March 17, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Cherry,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Levi very helpfull and took care of…

Levi very helpfull and took care of everything for us would recommend he got a pay rise always smileing and general being helpful

March 14, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Neil,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca

Becca, superstar manager of Clacton store. Almost all guys very helpful as had lots problems on my 6 year old phone, but Becca shines and i learned a lot too. And shes respected by hrr team!

February 20, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Kim, ​

Thanks for the lovely review and fantastic support for Becca. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 1 out of 5 stars

Hi vodafone issues is no signal on 4g…

Hi vodafone issues is no signal on 4g network and data problems and on 2g network unknown network so and switching off 3g shutdown network is very very bad and not good enough so my postcode is CO15 1ER Clacton on sea essex so please can you fix it please thank you from Ashley George from Clacton on sea essex thank you from Ashley George

February 10, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hi Ashley,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.

If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone

Thanks
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy 🙂

Hi. I would like to recommend the Clacton on sea store. Very helpful staff, especially Becca. I went in to get my phone fixed, and came out with a brand new phone on a fantastic deal ! Very helpful and friendly 🙂.

January 23, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Laura,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good efficient service

Really good efficient service, gave great advice for the future additional services on offer. Thank you.

February 4, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Kevin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Becca Excellent lovely girl

Excellent lovely girl, very pleased

February 4, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service Clacton store

I would to thank Oliver who helped me at your Clacton store, Friday 30th January. He listened to my needs, and went carefully through the various options that met our criteria. This has resulted in me collecting my new Apple phone this week.i would like to thank Oliver for his kindness and patience in dealing with me and understanding that due to me having Parkinson’s disease my thought process is slower than it used to be.

January 30, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Jane,

Thanks for the lovely review and fantastic support for Oliver.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Because was excellent in helping me…

Because was excellent in helping me update my phone

January 29, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Sylvia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beca help with my new WiFi for home

Beca help with my new WiFi for home. Very good service and helpful .

January 28, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Yusef,

Thanks for the lovely review and fantastic support for Beca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into store for help with setting…

Went into store for help with setting up my new phone, becca helped me to move my stuff over very helpful and professional

January 23, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Terry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Popped in to see if our Broadband was up for renewal. Oliver went through everything with us and ended up giving us a better package while saving is money. Great service.

January 3, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Daniel,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Highly recommended. Outstanding help from Becca at Vodafone Clacton

I cannot praise Becca at Vodafone Clacton highly enough. She went to great efforts to sort out multiple requests for two additional lines, phones and an issue with my Apple Watch. She showed tremendous knowledge and perseverance to make sure that everything was copied and working. The personal touch and being able to speak in person means a lot! Many thanks for all your help and for going above and beyond Becca!

January 2, 2026
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Jackie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Levi was absolutely brilliant

Levi was absolutely brilliant, he was able to explain how and what I was getting with my new phone, he was so friendly and relaxed with a professionalism and knowledge of how the phone works, his explanation was clear and precise and calmly re-explaining to me when I didn't quite understand

December 14, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Sharon,

Thanks for the lovely review and fantastic support for Levi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Ollie served me with fantastic service. I cam into store looking to move from iPhone and have come out with a Samsung with all my data transferred to the new phone effortlessly. Very happy with the service I received.

December 14, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was very happy with the services that…

I was very happy with the services that Danny provided to me and he was very friendly polite and helpful and answered all my questions without hesitation thank you a lot Danny

December 6, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ollie helped me with great customer…

Ollie helped me with great customer service and assisted me with finding the perfect upgrade for me. Also helped me transfer all my data to the new phone. Very thankful.

December 1, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Carole, ​

Thanks for the lovely review and fantastic support for Ollie. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

Excellent service today with Levi. Came into look at a new phone and he and Becca were very helpful. Changed over to your Broadband and home phone.

November 28, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Jacqueline,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & really efficient

Very helpful & really efficient. Very nice staff served by Levi.

November 25, 2025
Unprompted review
Vodafone UK - Clacton on Sea logo

Reply from Vodafone UK - Clacton on Sea

Hey Carol,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look