Vodafone UK - Crawley Reviews 

186
TrustScore 5 out of 5

4.9

Unit 8 , County Mall Shopping Centre, RH10 1ff Crawley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very good. I was super happy with the service. Special thanks to Jai. He had lots of patience and ultimately I left with my problem sorted, left my old provider and moved to Vodafone.

Company replied

Rated 5 out of 5 stars

I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... See more

Company replied

Rated 5 out of 5 stars

Jai was very pleasant and helpful and helped me save a fortune. As a nervous customer he helped me tremendously. Would recommend for anyone needing it

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Crawley

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 8 , County Mall Shopping Centre, RH10 1ff, Crawley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

41,878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much!

Really helped me in my time of need, very understanding and made upgrading my phone a stress free process.

May 16, 2023
Unprompted review
Vodafone UK - Crawley logo

Reply from Vodafone UK - Crawley

Hi Sophie. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service agent was lovely

Customer service agent was lovely. Really took his time to ensure I was getting what I needed and was very helpful while doing it!

May 2, 2023
Unprompted review
Vodafone UK - Crawley logo

Reply from Vodafone UK - Crawley

Hi Tri. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service in Crawley

I recently had the pleasure of visiting a Vodafone store, and I must say, the service I received was nothing short of exceptional. From the moment I walked through the doors, I was greeted by friendly and knowledgeable staff members who went above and beyond to ensure my needs were met.

The level of professionalism displayed by the Vodafone team was truly impressive. They took the time to understand my requirements and provided expert guidance to help me choose the most suitable plan and device for my needs. What impressed me the most was their patience and willingness to answer all my questions, making me feel valued as a customer.

The staff members were well-informed about the latest products and services offered by Vodafone. They took the time to explain the features and benefits of different devices, ensuring that I was well-informed before making any decisions. Their expertise and passion for their work were evident, and it made the entire experience enjoyable and stress-free.

Moreover, the store itself was organized and well-maintained. The layout allowed for easy navigation, and the products were neatly displayed, making it effortless to browse and compare options. The staff members were attentive and readily available to assist me whenever needed, further enhancing the overall shopping experience.

Another aspect worth mentioning is the efficiency of the Vodafone store. Despite the high volume of customers, the staff managed to maintain a quick and streamlined process. I was pleasantly surprised by the minimal waiting time, ensuring that my visit was both productive and time-efficient.

In conclusion, my visit to the Vodafone store was truly exceptional. The exceptional service provided by the knowledgeable and friendly staff, coupled with the organized store layout and efficient processes, made it a standout experience. I highly recommend this Vodafone store to anyone in search of unparalleled service and expertise. Kudos to the team for going above and beyond to deliver an outstanding customer experience.

May 12, 2023
Unprompted review
Vodafone UK - Crawley logo

Reply from Vodafone UK - Crawley

Hi Rebecca. WOW! Thank you for your glowing review for our Crawley team. It's always lovely to read such fantastic feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again Rebecca,
Vodafone Social Media Team

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