Very good. I was super happy with the service. Special thanks to Jai. He had lots of patience and ultimately I left with my problem sorted, left my old provider and moved to Vodafone.
Company replied
Location
Switch locationUnit 8 , County Mall Shopping Centre, RH10 1ff Crawley, GB
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See what reviewers are saying
I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... See more
Company replied
Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... See more
Company replied
Jai was very pleasant and helpful and helped me save a fortune. As a nervous customer he helped me tremendously. Would recommend for anyone needing it
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crawley
Written by the company
Contact info
Unit 8 , County Mall Shopping Centre, RH10 1ff, Crawley, United Kingdom
4.9
Excellent
186 reviews
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Kai was extremely helpful
Kai was extremely helpful, talked us through the options, and found the right one for us. Thanks Kai!!
August 16, 2025
Unprompted review
Reply from Vodafone UK - Crawley
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback, and we're so glad we could find the right fit for you.
Thanks,
Vodafone Social Media Team
Amazing staff always friendly and very…
Amazing staff always friendly and very helpful
August 13, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben did an excellent job explaining the…
Ben did an excellent job explaining the product to me.
July 25, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Mary,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Hi was in on Saturday to do a deice…
Hi was in on Saturday to do a deice upgrade Ben was first class throughout the whole process
July 19, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi David,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service; Ben was so helpful!
Had previously called up but they were not able offer what I was after.
Ben thought outside the box to get us the best possible deals.
Highly recommend.
July 20, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Emma,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was a delight
Ben was a delight! He explained every detail of the new contract, and was very technical with his information.
July 1, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodaphone Crawley
Ben Southwood provided excellent in fact exceptional customer service. On a very hot Monday he made me smile and showed great empathy for my recent loss. He made the plans clear and was incredibly helpful.
June 30, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Laura,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So where do I begin…
So where do I begin… I’m a small business owner based in West Sussex who does weekly markets and I’ve been having some issues arise recently with my phone connecting to data! Went into Vodafone Crawley and was greeted swiftly by the manager Kieron who sat me down and found the solution to my pressing issue! After he did a sim swap for me I’ve noticed an immediate improvement. Cannot thank him enough!
June 30, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey there,
Thanks for the lovely review and fantastic support for Kieron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Five Star Freddy🤩⭐️⭐️⭐️⭐️⭐️
Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead upgrade my sim to add EU roaming until I can get the phone I want in the near future. Big thanks to Freddy for his help!
June 29, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Faith,
Thanks for the lovely review and fantastic support for Freddy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an issue regarding my broadband…
I had an issue regarding my broadband service, went into store and was served by Kai who initially told me there isn’t much they can do in regards to my internet, but he then sat me down, called customers service with me and helped me get someone on the phone who helped me look into the problem and find it.
Thanks for your patience Kai
June 28, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Beth,
Thanks for the lovely review and fantastic support for Kai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Kai
Served by Kai - very friendly and efficient. I would highly recommend to everyone.
June 22, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Alexandra. We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you found our service efficient and friendly.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful guy Noah in Crawley branch…
Very helpful guy Noah in Crawley branch (thinks that’s his name) .shame Vodafone has to charge to get your new fone up & running now. Last time it was free.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Sally.
We're glad you had a positive experience with a staff member at the Crawley branch.
We appreciate your feedback,
Vodafone Social Media Team
Fantastic experience from Ben
I delt with Ben at the Crawley branch and he was fantastic from start to finish, he got me a fantastic deal on my phone! Very happy!!
May 25, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came to the Crawley branch this morning…
Came to the Crawley branch this morning looking for a new SIM only plan. Kieron was very helpful at assisting me with this.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Leon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kieran was super helpful today A*…
Kieran was super helpful today A* Service 🤌🏻
May 21, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was so helpful
Ben was so helpful, brought our bills down and gave us great advice.
Brilliant customer service .
May 18, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Crawley
Hey there
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Kai, thanks so much for the brilliant customer service!! We're very pleased with the outcomes and deals offered.
May 17, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Smith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Ben as always
May 5, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Alex,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was helped by Ben to choose a new plan…
Was helped by Ben to choose a new plan he explained everything clearly and made it easy to choose the right plan for my needs
May 1, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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