Very good. I was super happy with the service. Special thanks to Jai. He had lots of patience and ultimately I left with my problem sorted, left my old provider and moved to Vodafone.
Company replied
Location
Switch locationUnit 8 , County Mall Shopping Centre, RH10 1ff Crawley, GB
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See what reviewers are saying
I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... See more
Company replied
Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... See more
Company replied
Jai was very pleasant and helpful and helped me save a fortune. As a nervous customer he helped me tremendously. Would recommend for anyone needing it
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crawley
Written by the company
Contact info
Unit 8 , County Mall Shopping Centre, RH10 1ff, Crawley, United Kingdom
4.9
Excellent
186 reviews
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Lovely experience !!
I was served by Peter and he was so helpful! I went in with some enquiries and he took lots of time to go through things with me, i didn’t feel rushed at all. Lovely environment, would recommend !
May 2, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Rosie,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The sales associate Ben was very…
The sales associate Ben was very helpful and very knowledgeable about the products. Great service.
May 2, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Jack,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service.
Recently visited to discuss upgrading a couple of plans and could not fault them.
I dealt with Freddy, Peter & Ben, and they were all fantastic. They explained next steps, made sure I was happy with my contracts and that I knew the contract lengths.
Amazing service from everyone I dealt with.
April 26, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Adelaide ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful customer service
Ben was super lovely and really helpful. Changed my phone contract quickly and easily. 5* would definitely recommend!
April 24, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Ellen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I popped into Crawley store as my iPad…
I popped into Crawley store as my iPad would not update anymore more, I walked out with a updated iPad, cheaper contract, all thanks to Ben..
this is why I speak to people in person.. Thank you Ben, you were amazing..
April 15, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Nicky.
We're happy to hear that you had such a positive experience in our store.
Thanks,
Vodafone Social Media Team
Upgrade time!
I upgraded my phone today at the Crawley branch with Ben. Right off the bat he was very easy to talk to and understood what I needed and found a deal that worked with my budget. He was a delight to talk to and the banter came very easy in the quiet parts of the upgrade process. He explained every part of the process and broke it all down. I definitely recommend going to him if you’re new or anxious about the process. Quality service!
April 10, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey Emily,
I'm glad to hear that the store agent Ben was able to resolve the issue with your upgrade. Thank you for the wonderful review and the fantastic support for Ben.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quick service and good advice.
Quick service and good advice.
Ben dealt with our needs in a friendly, efficient professional manner and talked us through the best packages for both my own and my wife’s needs.We were considering leaving Vodaphone but his service changed our minds.
April 8, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey JRT,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service!!!!
April 3, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben has been a great help and very easy…
Ben has been a great help and very easy to chat to. Quick and efficient with his job aswell as making us laugh and feel relaxed.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Crawley
Hey Stefanita,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was the top guy to speak with
Ben was the top guy to speak with. Made the process really smooth and guided to the best option available in my budget. Totally recommend his service 💯.
March 23, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Mohammed.
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ben was amazing!
Ben was amazing. I got a much better deal on an iPhone 15. He also managed to get me a good broadband deal for our new home. Ben has made what’s usually a stressful process an absolute breeze and a right laugh too! Legend!
Thanks again!
Max
March 23, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Max,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Excellent customer service, Ben went the extra mile to help me out with some complex issues. Highly appreciated and reccomended.
March 14, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi James,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
very nice guy was very helpful
very nice guy was very helpful. he was easy to talk to and was quite funny
March 2, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Really quick and easy service
Really quick and easy service.
Came in with difficulty upgrading my phone and using the myvodafone app. Ben assisted me and explained everything clearly and I left with a new iPhone.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Ben and Freddie customer service was…
Ben and Freddie customer service was exceptional. Answered all of our questions and we're very friendly.
February 7, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Thanks for your awesome feedback for Ben and Freddie ☺️ All the best, The Vodafone Social Media Team
Smooth experience
Smooth experience, friendly and knowledgeable service from Ben. Thanks Vodafone.
February 7, 2025
Unprompted review
Was having problems with my phone…
Was having problems with my phone freezing and not responding. I was due an upgrade so the lovely Ben not only got me a great deal on my upgrade but sorted out all my technical problems. A great guy. Excellent customer service.
February 7, 2025
Unprompted review
Great service today from Ben at Crawley…
Great service today from Ben at Crawley Vodafone! Helped me out so much with a first phone for my son and a sim deal for myself. Explained everything well, made me feel at ease and was very friendly. I will be back when I need a phone for my daughter! :-)
February 3, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi. Thank you for your review for Ben. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the staff at…
Great service from the staff at Crawley, and especially Ben who managed to get my details I misplaced, but also has saved me a little money while updating my phone. Fantastic, and Thank You.
January 30, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Derek,
We appreciate your fantastic review Ben and the Crawley team! It's just what we love to see 🙂 If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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