Very good. I was super happy with the service. Special thanks to Jai. He had lots of patience and ultimately I left with my problem sorted, left my old provider and moved to Vodafone.
Company replied
Location
Switch locationUnit 8 , County Mall Shopping Centre, RH10 1ff Crawley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... See more
Company replied
Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... See more
Company replied
Jai was very pleasant and helpful and helped me save a fortune. As a nervous customer he helped me tremendously. Would recommend for anyone needing it
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crawley
Written by the company
Contact info
Unit 8 , County Mall Shopping Centre, RH10 1ff, Crawley, United Kingdom
4.9
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most Trusted Network
January 26, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Amirinderpal,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ben is the best he’s friendly and…
Ben is the best he’s friendly and respectful 10/10
January 21, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Rawchi,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
5 STAR customer service
5 STAR customer service, Ben is really professional and friendly. He got us the best deal!
January 18, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hello, Greg,
It's great to hear about the positive experience which you had with Ben. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Two thumbs up for Ben👍👍
Two thumbs up for Ben, the sales advisor we've spoke to. He is so helpful, polite and respectful. Highly recommended ⭐️⭐️⭐️⭐️⭐️
January 18, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi April,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
On my recent visit to Vodafone in…
On my recent visit to Vodafone in Crawley I was served by Ben.
Ben was friendly, funny and also very professional he explained everything to me clearly. Thank you.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Sophie,
This is such an amazing review for Ben in our Crawley store. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Hello,
Hello,
I would like to give your worker @Kai a 10 out of 10 rating for making me a very happy customer and for being very professional I recommend that he deserves a wage bonus for his professionalism or atleast deserves a reward which he deserves.
Thankyou!
Kind Regards,
Liam.
January 13, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Liam,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service - Crawley branch
The advisor we were seen by today was a gent called Ben. He is professional, attentive, knowledgeable and provided great client care and service. We purchased our broadband with Vodaphone and he went through everything. Would highly recommend the Crawley branch.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hi Anouska. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The customer service was very rude and…
The customer service was very rude and unprofessional.i have being using mobile and WiFi connection to my residence for so many years but when i wanted to get my prepaid existing number change of my daughters to monthly plan the agent dint even care to offer me the packages instead trying to promote me a new number once. I scanned the qr for customer feedback his total actions change and was more friendly.but I still don’t want to complain but had to now after even so many times requesting for the same number to be activated he has just activated a new number when we put the new SIM card by the agent.i expected more better customer service from this outlet.
January 3, 2025
Unprompted review
Reply from Vodafone UK - Crawley
Hello,
We're sorry to hear about your experience, as this isn't how we expect our customers to be treated. Your feedback is valued, as we're always looking to improve.
If you'd like to discuss this with us in more detail, please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Ben was extremely efficient
I have been to many vodafone shops trying to get a new phone, the staff did not show any interest in assisting me but my experience today at Vodafone Crawley surpasses all other vodafone shops. The process of getting a new phone was smooth and excellent. Ben was extremely helpful, efficient and professional. Thank you Ben.
December 21, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Vallerie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Kai at the Vodaphone store Crawley was…
Kai at the Vodaphone store Crawley was excellent. He was really informative and explained all my options clearly. Made choosing a new phone easy.
December 20, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Gary, Thanks for your feedback Kai, it's great to see he took te time to explain everything you needed.
All the best, The Vodafone Social Media Team
Kai was fantastic
Kai was fantastic, spoke through everything clearly with me and explained what I would get for my money. The deal was amazing and couldn’t have asked for a better experience! Thank you
December 15, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hello, Lucy,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Kai.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
quick and efficient
Ben was very quick and efficient. Even saving me money on my contract bill.
December 9, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hello, James,
It's always our aim to provide a helpful service, so it's great to hear that Ben delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was trying to buy a phone online for…
I was trying to buy a phone online for quite some time but it was never successful. Last week I went to vodafone in County mall to get some info about the prepaid sim. I was being directed to BEN who not only ported my prepaid Sim to postpaod Sim but also helped me getting my favourite phone on a 2 year plan. I must say, I was not expecting that it would be this easy. Thanks Ben. You solved my problem!
November 28, 2024
Unprompted review
Ben was both friendly approachable and…
Ben was both friendly approachable and professional. He helped me get the best deal for my phone and was very knowledgeable about Vodafone and the product. He also able to get me a good offer with my upgrade.
My only negative with all Vodafone shops is there is NEVER enough agents to serve customers. Although Benbapologied for the wait to see an agent. I waited 40 minutes before being seen. This is the norm in most Vodafone shops. However it was and always is good to have a face to face interaction with agent rather than go on line
November 29, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Corrine,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service by Ben
Great service by Ben. Got an amazing deal on a Black Friday deal on a 16 Pro and a 15 for my wife
November 30, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Jamie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Happy customer
Freddy helped me with roaming back in August and we discussed getting a new phone when I was ready. I visited the shop today and Freddy helped me get exactly what I wanted at the price I wanted to pay. He is very easy to talk to and listened to and acted on my wishes.
It was done quickly and easily and with his sense of humour it was a very good experience.
November 27, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Stella,
This is such an amazing review for Freddy. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Ben was very helpful while i was in…
Ben was very helpful while i was in store in sorting out 2 old contracts and setting up a 3rd one found the bestbm deals for me. extremely helpful will definitely speak to him again for future needs
November 24, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hello, Lee,
It's great to hear about the positive experience which you had with Ben. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Would like to sharing an experience
Would like to sharing an experience, some days ago I had accident with swindler on my phone and one fantastic Ben from Vodafone company from Crawley very quickly decide all questions with my account which was really unbelievable helpful! I am very THANK to BEN for quickly help and save my account and all information. Really advice to discuss with him about any info in the office, he is honest!
November 19, 2024
Unprompted review
Reply from Vodafone UK - Crawley
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I went into store on the 16th November…
I went into store on the 16th November to ask an advisor about my upgrade and what my options were. The advisor I had was called Freddy and he was extremely helpful and informative about what my options are. Him and his whole team were very helpful and patient with me which I appreciated.
November 16, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Tamara. Thank you for your review for Freddy and the team. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kai at Crawley was extremely helpful
Kai at Crawley was extremely helpful, he went above and beyond to get my account moved from Business to Personal. He went through my whole plan and I’m now in process of moving from BT broadband to Vodafone. I’ve never been in the Crawley branch but as Kai is based there we will be going there in future. Thank you Kai for all your help with this.
November 13, 2024
Unprompted review
Reply from Vodafone UK - Crawley
Hi Fay. Thank you for your review for Kai. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.