Been with Vodafone for a few years now, it was time to renew my 3 contracts came out saving £40 per month Emma was absolutely great finding what would work for me. We need to use our high street sho... See more
Company replied
Location
Switch location57 Market Street, CW1 2EY Crewe, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kelby was absolutely brilliant today when we went to enquiry about a new phone. He was very professional, informative and spent quality time helping us even when there were other people waiting, we di... See more
Company replied
Visited the Crewe branch to obtain a new PAYG SIM card for my elderly brother. Only has a basic phone & does not use the internet or require data. We were assisted by Kelby, who could not have been mo... See more
Company replied
Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crewe
Written by the company
Contact info
57 Market Street, CW1 2EY, Crewe, United Kingdom
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Crewe
Thanks for your review,
Vodafone Social Media Team
Easy upgrade and easy switch for…
Easy upgrade and easy switch for transfer of data, very helpful
September 5, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Richards,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Bought a new phone and everything was explained and dealt with very professionally
August 30, 2025
Unprompted review
Reply from Vodafone UK - Crewe
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Matts help
Matt was very helpful in today’s Crewe store, helped my mum choose the best plan available and talked us through the benefits of joining Vodafone. Very pleased.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Crewe
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Visited Vodafone in Crewe
Visited Vodafone in Crewe. Welcoming and nice staff, especially Matt. Thank you so much!!!
August 29, 2025
Unprompted review
Reply from Vodafone UK - Crewe
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Cheaper monthly contract …
So professional and knowledgeable soughted my new monthly payment and my partners as well
August 16, 2025
Unprompted review
Reply from Vodafone UK - Crewe
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Nice to speak to a hum being with…
Nice to speak to a hum being with manners
August 1, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Yvonne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The best vodafone store by a mile
Tom and the team in crewe were extremely helpful, recommended a great deal on a Samsung product which are obviously the best market. The new fold looks lovely
July 25, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Liam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
EXCELLENT SERVICE
Visited the Crewe branch to obtain a new PAYG SIM card for my elderly brother. Only has a basic phone & does not use the internet or require data. We were assisted by Kelby, who could not have been more helpful. Understood our needs, did not try to sell us something we didn’t need, and looked at options to save money. Excellent service from an extremely pleasant young man who is both a credit to Vodafone & his generation. Thank you Kelby.
July 17, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and courteous
Very helpful and courteous. Found us a much improved deal! Thank you! 🙂
July 5, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Whenever I come in the staff especially…
Whenever I come in the staff especially Tom all always extremely helpfull and take the time to explain things . And I would definitely recommend the service to anyone.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Reece,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Top service again after having problems…
Top service again after having problems with my new phone, trade in sorted, great after care.
June 23, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hi Simon. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Crewe
Hey Adam,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good full fibre
Switched from Plusnet to Vodafone due to very unstable connection, as soon as the switch completed I have had zero problems. the router and extender also work flawlessly.
April 1, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Eduardo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The gent called Thomas.
I got served by a lovely bloke called Thomas, he was extremely polite and friendly, I came in with a issue regarding my mobile device to which he help me solve In a very timely matter. I would happily go here again or suggest anyone to visit especially the lovely gentlemen that is Thomas.
April 30, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Jack 👋
Thank you for your review and fantastic support for Thomas. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer care
Tom has been fantastic helping me (across numerous visits to the Vodafone store!) to get a phone contract set up that works for me. He listens and is responsive to my requirements and tailors his advice to me personally. I’m not someone who’s tech-savvy but I’ve come away understanding my contract, very happy with my phone and payment plan and feeling personally cared about. Thank you.
April 1, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The assistant in the crewe store was…
The assistant in the crewe store was superb. Very professional
March 29, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Roger,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 Star Customer Service. As someone who struggles with Phone…
As someone who struggles with Phone Tech ... discovering that my Phone had died completely and being 100% reliant on it for my work and travel... as ever Vodafone Team at Crewe... thank you. I need to namecheck Kelby who in 45 minutes delivered solutions to my problems and is a brilliant ambassador for Vodafone!
March 31, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey David,
This is fantastic to hear! We really appreciate the feedback. Glad to know your concern was looked into and sorted by Kelby.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom was very very helpful and really…
Tom was very very helpful and really helped us make our decision re mini… we will be back to sort our contract.
Got talk mobile currently and very pleased with it!
March 31, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Carol,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was served and looked after very well…
Was served and looked after very well by all staff in the crewe branch
March 28, 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Bryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.