Vodafone UK - Cwmbran Reviews 

139
TrustScore 5 out of 5

4.9

5 South Walk, NP44 1PU Cwmbran, GB


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Rated 5 out of 5 stars

Excellent service today, walked in for an update quote and left with a better phone and hardly any extra cost monthly. Megan couldn't have been more helpful and glad to have stayed with Vodafone (part... See more

Company replied

Rated 5 out of 5 stars

We went into the shop today looking for advice, Claire was a fantastic help. Claire listened to what we wanted and needed and offered suggestions and advice to match our needs. Within 10mins we had de... See more

Company replied

Rated 5 out of 5 stars

Caitlin was our advisor on the last 2 occasions over the last 4 days. I needed to sort out 2 Contract phones for elderly parents. She went above and beyond to help with the advice and the set up. Her... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience today in store the lady I didn’t catch her name was so lovely she had been working there for 12/13 years. She was so professional friendly and really explained things well. A... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Cwmbran

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 5 South Walk, NP44 1PU, Cwmbran, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

Nick has fab service in cwmbran

May 6, 2024
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Jaymee,

Thanks for the positive feedback, we're delighted to hear it!

If you ever need our help then please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Shaun as usual

May 4, 2024
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Leigh,

We really appreciate this great review and are delighted you had a fantastic experience.

If you ever need our help then please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Shaun

April 20, 2024
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Michaela,

Thanks for taking your time to leave this review for Shaun.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from carla

Great service from carla

April 24, 2024
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hi Shaun,

Thanks for sharing this 5-star review and feedback for Carla.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Sam Ferris from the cwmbran store was…

Sam Ferris from the cwmbran store was fantastic to deal with. Excellent customer services and went above and beyond.

April 2, 2024
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Wal,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always great service in store

Always great service in store

March 15, 2024
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Daren. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Imraan was excellent

Imraan was excellent. Amazing service and helped me with an amazing deal and set up my phone.

February 13, 2024
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Kevin,

This is a great review for Imraan. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I had a very good experience in the…

I had a very good experience in the Cwmbran store today, amazing customer service and very friendly staff, Lauren and Baz were very nice and helpful.

January 18, 2024
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Chloe,

Thanks for the lovely review and fantastic support for both Lauren and Baz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful

December 18, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Jessica,

Thanks for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from shaun

December 13, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Malcolm,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren was exceptional in her knowledge…

Lauren was exceptional in her knowledge and advise. Great service. Would definitely recommend 👌

November 26, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Alan,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shaun was an amazing

Shaun was an amazing, made it very quick and easy with my upgrade and was able to offer me a good deal, the man needs a raise!

November 25, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Matthew,

Thanks for letting us know what an amazing job Shaun did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from shaun

November 13, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Debbie,

Thanks for the lovely review and fantastic support for Shaun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Very helpful

November 11, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Sylwester,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Went into store with a phone issue and walked out and it was all fixed within 10 minutes. Excellent service definitely recommend.

October 29, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi James,

We're pleased to hear about your positive experience. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Michaela was extremely helpful as were…

Michaela was extremely helpful as were all the staff and sorted all my problems out very quickly

September 23, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Greeted by friendly staff

Greeted by friendly staff. Efficiently dealt with setting up contract. Staff explained everything so I understood.
Definitely recommend vodafone

September 7, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Susan,

This is great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent staff and service. Caitlin was our advisor on the last 2…

Caitlin was our advisor on the last 2 occasions over the last 4 days. I needed to sort out 2 Contract phones for elderly parents. She went above and beyond to help with the advice and the set up. Her Knowledge was superb and she fully explained everything. She couldn't do enough and I am extremely pleased and satisfied.
Vodafone as usual have been excellent and I would not go anywhere else. As usual, extremely excellent staff and service.

August 8, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Lesley,

Thanks for letting us know what an amazing job Caitlin did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from all staff

July 24, 2023
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hi Richard. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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