Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
Location
Switch location9-10 Prebend Road, DL1 1NT Darlington, GB
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See what reviewers are saying
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Company replied
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more
Company replied
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Darlington
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom
4.8
Excellent
169 reviews
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I want to say how impressed I am with…
I want to say how impressed I am with all the staff in the care , patience and expertise shown on each of my visits.
In particular I would like to mention Joseph and Dan who has given me so much help as an older lady!!
December 23, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Judith,
This is a great review for Joseph and Dan. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Very helpful store
Very helpful store. Ordered a new phone and had my information transferred by Dan W in store. Highly recommend this store
December 20, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Paul,
Thanks for your review and positive feedback! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help from Joe in setting up my…
Great help from Joe in setting up my new phone. Very grateful. Many Thanks.
December 19, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Neil,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Joseph was extremely helpful and…
Joseph was extremely helpful and explained everything
December 2, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Thanks for your fab feedback for Joseph. It's good to see they explained everything for you.
All the best, The Vodafone Social Media Team
Absolutely fabulous support from Daniel…
Absolutely fabulous support from Daniel at the Darlington store. Professional and courteous. Thank-you for your amazing advice!
November 30, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Ruth,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Dan P is your man!
Dan P was efficient and knew exactly what I was looking for. Upselling champion tried to sell me broadband but sadly I'm already committed elsewhere. 10/10 would come again.
November 29, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Ryan,
We appreciate your excellent feedback for Ryan. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really lovely
Really lovely, helpful staff! Lucy helped us to transfer an account into my name and gave us a lot of good advice in a short space of time.
November 19, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Zoe. Thank you for your review for Lucy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and easy update
November 18, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Vikki,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi Joshua,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi Lisa,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Kitsana was amazing!!!
Kitsana was amazing and helped me sort out my new iPhone 16 Pro and new IPad order. Very friendly and helpful we had a great laugh while waiting for everything to process. Everything went smoothly and she told me everything that’s gonna happen with my new plan. Once again thank you
October 25, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Jake,
This is lovely feedback for Kitsana. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone - great service
Dan was really helpful and took the time to find me the best deal. Thanks for a great experience, I would definitely come back to Vodafone Darlington.
October 24, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Carolyn. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi Christopher,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi. Thank you for your review for Joe. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan is incredibly knowledgeable about…
Dan is incredibly knowledgeable about this stuff and incredibly good at sharing his knowledge. With him on board, Vodafone are sure winners. Delighted!
October 5, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Absolutely brilliant super helpful…
Absolutely brilliant super helpful katana was really friendly and fixed an issue, I had spent three hours with Vodaphone over the phone the day before they were coming n able to help with
September 14, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just been served today by Kitsana at…
Just been served today by Kitsana at DARLINGTON. Kitsana dealt with my contract queries and fixed them and even saved me money! Also she worked beyond her finish time to get it done.
Perfect customer service, she was a pleasure to speak to and is an absolute credit to the DARLINGTON team.
Can't stress how hassle free Kitsana made the whole process.
Many thanks.
September 13, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan W was exceptional in his patience…
Dan W was exceptional in his patience and understanding. He made a potentially stressful situation a pleasure and couldn't have been more helpful. His manner was so calm and trustworthy he gave me confidence and reduced my anxiety. So THANK YOU Dan. Carolyn
September 10, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Carolyn. Thank you for your glowing review for Dan W. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful staff
Helpful staff, always happy to help 👍
Initially wasn't going to trade in but talked me through how much off my monthly bill it would take off which was appreciated
September 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great work from Joe appreciate efforts
September 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Peter,
Thanks for the great feedback for Joe, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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