Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
Location
Switch location9-10 Prebend Road, DL1 1NT Darlington, GB
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See what reviewers are saying
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Company replied
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more
Company replied
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Darlington
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom
4.8
Excellent
169 reviews
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Fantastic Staff!!
Just want to sing the praises of Jay, Warren and Lucy at the Darlington store you were all brilliant with helping with my new order and very patient! Thank you ☺️ Sara C
August 24, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Sara, thanks for sharing this. It's always good to see our team were so patient and helpful while processing your order
Thanks again, The Vodafone Social Media team
Friendly knowledgeable staff
Friendly knowledgeable staff that sorted the issue with my network out swiftly.
August 26, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Neal,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and your network issue was resolved.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Very friendly and knowledgeable staff
Honestly I had a lovely friendly experience today in Vodafone, the staff made me feel so comfortable and knew the answer to every question I asked. I felt at ease and felt very happy when I left with my new phone! Thank you to the staff who made my experience so great!
August 15, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hello Amber,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from the darlington branch
I went in and was seen to almost immediately. The staff were friendly and helpful and managed to help with my queries extremely well. I'm happy with the service I received.
August 10, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service in store today by kitsana
August 10, 2024
Unprompted review
Reply from Vodafone UK - Darlington
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic service in Vodafone…
Fantastic service in Vodafone Darlington today helping me with my new phone. Many thanks
August 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Heather! Thank you for your review, it's lovely to hear good feedback. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Lucy who served us was very…
Lucy who served us was very professional and patient,as I’m not very good at technology.You definitely earned your wages today lol Thank you
August 5, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Lesley,
This is lovely feedback for Lucy. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
We needed a change and something new we…
We needed a change and something new we like what we was going for and got the price for what we was looking at too. Her name was Lucy and she was very nice and happy.
July 26, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Cayleh, thank you for your feedback. It's great to see we were able to find you a suitable deal today.
Thanks again, The Vodafone Social Media Team
Fantastic service from Lucy in the…
Fantastic service from Lucy in the Darlington store, great credit to the team. Smooth and seamless transaction. Will definitely be back. Only down side is don’t accept cash!
July 27, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Dan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Lucy was very friendly and welcoming
Lucy was very friendly and welcoming . All could do to help use with the issue had and to find the best deal for use
July 27, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Nicholas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Tech service from kitsana
July 25, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Richard,
It's great to hear about your recent experience and feedback for Kitsana.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good employees and pleased to come here…
Good employees and pleased to come here every time as I am getting help every time
July 22, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable very…
Very helpful and knowledgeable very satisfied.
July 20, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Anthony. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely lovely girl Lucy
Absolutely lovely girl Lucy, professional, efficient and great conversation while waiting for computer to catch up.
June 21, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi Evie,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Warren was a a great help sorting out a…
Warren in the Darlington branch was a a great help sorting out a suitable contract for a 10 year old with advice on data etc.
June 19, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Lynne,
Thank you for sharing this great feedback with us! We're so happy you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Jay was superb
Jay was superb, abit long but helped to manage save my data
June 14, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Alan,
Thanks for sharing this positive feedback with us! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
New phone happy to get sorted
New phone happy to get sorted. Good work from staff in store
June 4, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Matthew!
Glad to hear you're new phone is ready to go. Please click here for any device guides you might need to get everything set up as you'd like: https://deviceguides.vodafone.co.uk/. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Kitsana vodafone
Kitsana was extremely helpful and patient with me as I was very indecisive but she explained all the different aspects of both phones.
June 3, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Chloe,
Thank you for taking the time to review and sharing this feedback for Kitsana.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you J!
J in the Darlington branch was friendly and immensely helpful. He went above and beyond to resolve the issue with my phone. Couldn't have asked for better customer service.
May 30, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Avril,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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