Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
Location
Switch location9-10 Prebend Road, DL1 1NT Darlington, GB
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See what reviewers are saying
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Company replied
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more
Company replied
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Darlington
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom
4.8
Excellent
169 reviews
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Grateful for the help by Dan the…
Grateful for the help by Dan the manager
Thank you highly recommended 👍
May 28, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi there,
Thank you for your review. It’s great to hear of your positive experience with Dan. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Wonderful experince
Wonderful experince. Well informed staff, friendly and helpful. Katsana was a great help.
May 24, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Elizabeth,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Exceptional service and very helpful
Exceptional service and very helpful
May 3, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Thanks for the five star review, Ben! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodaone Social Media Team
Reply from Vodafone UK - Darlington
Thanks for your lovely feedback Suzanne.
All the best, The Vodafone Social Media Team
Clear and concise information
Clear and concise information; answered every one of our queries; a positive visit.Thanks Dan.
April 8, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Jay,
It's great to hear about your recent experience and feedback for Dan. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic customer service
Jay was very helpful in finding the right deals to suit our family. He had a great knowledge of what was available and helped us to get what we needed and save us some money.
April 8, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Mel. Thank you for your review for Jay. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jj was awesome
Jj was awesome, explained everything and tried to dave money where possible. Explained the discounts as well.
April 5, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good customer service
Kind and friendly staff who were helpful in my enquiry.
March 26, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi yb,
This is lovely feedback for our Darlington store. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Lovely customer service very…
Lovely customer service very approachable and polite also so very helpful cannot thank them enough for all the help and advice thanks soo much xx
March 1, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Sarah-Jo,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly
Friendly, helpful advice explained simply & effectively. Customer service great & answered all questions well - desoite only being 2nd week at job!
February 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Roger,
Thanks for your 5-star review for our Darlington store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Warren was a great help
Warren was a great help, easy to talk to and relaxed. Explained everything and had no problem with questions.
February 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Kim,
This is lovely feedback for Warren. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very helpful service in store
Very helpful service in store. Everything explained clearly....for technophobs that was great. Exceptional service from Dan.
February 7, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Helen. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff knew what they were talking about
January 19, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Craig,
That's great to hear! Thanks for leaving us the review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very polite and helpful staff at…
Very polite and helpful staff at darlington store. Jacob has explored every option for my mams sim only deal. Found other phones other deals and had a lot of patience with my mam who isn't very technical. Thank you so much.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Erika,
Thank you for the 5 star review! We're so glad you had a good experience in store and Jacob managed to find the perfect deal for your mum.
If you ever need assistance in future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic advice and helpful service…
Fantastic advice and helpful service given. Many options given and came out of the shop very happy.
January 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Catherine,
Glad to hear your trip to our store left you feeling happy, we appreciate your review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Broadband
Jakob in the Darlington branch was very clear on all process and very helpful, professional demeanor and conducted himself very well. Left very confident with my purchase.
January 6, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hi Jack. Thank you for your review for Jakob. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jakob was very helpful today and sorted…
Jakob was very helpful today and sorted my issue with a recent upgrade I didn’t do.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Darlington
Hey Belinda,
Thanks for letting us know what an amazing job Jakob did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Outstanding Customer Service
Spoke to a man named Dan and his service was brilliant. Found me an incredible upgrade that provided more than I bargained for almost exactly what have been recently paying. Ticked all the boxes and would highly recommend him.
December 28, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Grey,
Thanks for taking the time to review, and share this feedback for Dan.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly and helpful staff
December 24, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Jakob was helpful at getting the best…
Jakob was helpful at getting the best deal and transferred everything. Lovely store
December 22, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Thomas. Thank you for your review for Jakob. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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