Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
276 reviews
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Miz and Jay were absolutely amazing…
Miz and Jay were absolutely amazing from start to finish. Made me feel really welcome and were really really patient with me. If anyone goes in to Vodafone store in derby make sure to look for miz or Jay. Credit to the company
February 9, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Monica,
Thanks for the lovely review and fantastic support for Miz and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was brilliant
Jade was brilliant, clearly spoken!
True professional
Thanks Jade
February 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom had been amazing throughout the…
Dom had been amazing throughout the entire process. He is very welcoming, went out of his way to find the best deal for me, has been a very pleasant experience. Thank you Dom :)
February 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Anna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with Aasiyah…
Very happy with Aasiyah assistence.Everything went smoothly.Very friendly ,charming lady
February 3, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey George ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very polite professional…
Jade was very polite professional helpful and fulfilled everything I asked for on my upgrade today! Thanks so much Jade
January 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Mark,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom was spectacularly he's really great…
Dom was spectacularly he's really great at his job. He was down to earth u can have a good laugh and great customer service and I would recommend dom to anyone
January 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jordan,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dom was grate help and got us both…
Dom was grate help and got us both really good deals on both a new phone and data plans. He knew what he was doing.
January 25, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alfie,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ashleigh served me
Ashleigh served me! Very helpful, great customer service. Explained all options clearly and understood exactly what we wanted! Answered all questions in a friendly and patient manner! Enjoyable experience thanks for you help again very happy with my purchase :)
January 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alison,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade thank so much
Jade thank so much, The reception was excellent, the service was quick and professional.
January 23, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade was very attentive and helpful
Jade was very attentive and helpful. She explained everything in great detail. Highly recommend
January 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashleigh was really helpful today with…
Ashleigh was really helpful today with changing my two daughter’s contracts. Thanks so much.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jade was very helpful
Jade was very helpful, provided concise advice on buying a new handset, and dealt with the process swiftly.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade is a star
Jade helped me retrieve my sim after loosing my account. Absolutely star was so helpful and a life saver
January 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Cole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. Jay & kady did an amazing job helping me. Would definitly recommend vodafone.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Richard,
Thanks for the lovely review and fantastic support for Jay and Kady.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dom in the Derby store was absolutely…
Dom in the Derby store was absolutely excellent, first class customer service and great advice. This guy was ace
January 15, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Sean,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Te
I spoke to Ashleigh today she was
I spoke to Ashleigh today she was, Professional, kind, efficient and friendly. Thank you very much!
January 15, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Anthony,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to jay he was very helpfull and…
Spoke to jay he was very helpfull and very patient
January 14, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Colleta,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Dom and Miz
Excellent service from Dom and Miz. Very helpful with explaining everything as I'm not to best with technology. Would recommend.
January 8, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade was very efficient
Jade was very efficient, knowledgeable and professional. Made the experience really easy. I wouldn't usually go into store but glad I did.
January 7, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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