Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
276 reviews
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Jade was brilliant
Jade was brilliant, sorted everything i needed efficiently and checking several options for me along the way.
January 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey John,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to derby Vodafone had a host of…
Went to derby Vodafone had a host of problems seen Jay and Miz they were amazing helped me so much and were extremely patient made my life so much easier
January 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I came in for a upgrade,ash was very…
I came in for a upgrade,ash was very helpful,very good service!
very enthusiastic and lovely
January 1, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Harold,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Execelent service from the store…
Execelent service from the store manager very helpfull
December 19, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Shamim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from the manager even…
Great service from the manager even though I wasn't buying he still helped me out and I'm not a vodafone customer, when my contract ends I will 100% move to vodafone because of him
December 17, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Aj today
Spoke to Aj today. Came in for a pay as you go sim. He was amazing and helped me get a £10 sim only deal.. saved me alot of money.... thanks aj..
December 16, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Leslie,
Thank you so much for your wonderful review and the amazing support you’ve shown for Aj—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I have been waiting for Vodafone to activate my broadband
I have been waiting for Vodafone to sort my broadband issue out and all I get is nowhere I have been waiting to be connected for 7 weeks now and all I get is we are escalating it and we will call you back next week. Shocking service I would not recommend Vodafone to anyone.
December 12, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Shawn,
We’re really sorry to hear about the delay in getting your broadband connected, waiting 7 weeks is absolutely not the experience we want for our customers. Thank you for sharing this feedback; we completely understand how frustrating this must be.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Terrible Customer Service
Went into the shop after having my phone stolen and spoke to the store manager, Jay. I was told by him that in order to block my SIM and order a new one, this all had to be done by phoning customer services. I pointed out that I didn't have access to a phone and when I asked if I could use one in the shop, he just said no. I have since discovered that he could have blocked my stolen SIM and issued me with a new one there and then, but evidently he had no interest in helping me in what was an incredibly stressful situation, worrying that a criminal was potentially accessing my phone. The best he offered me was to write down the number for customer services on a piece of paper.
Not sure if this was one individual or the general attitude of the shop, but I have a hard time understanding what the point of the shop is if not to help customers in the circumstances I was in.
The only other experience I've had with this shop was a couple of years ago when I was looking to upgrade and they just said, you'll get better deals online.
Literally don't know what the point of the shop is.
December 4, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Karl,
We’re truly sorry to hear about your experience at our store, especially during such a stressful situation after your phone was stolen. We completely understand how important it is to block your SIM immediately and get a replacement to prevent any misuse. It’s disappointing to know that you didn’t receive the support you needed at that moment, and we sincerely apologise for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide. I suggest contacting the support teams by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Kady and Jay did an amazing job gave me…
Kady and Jay did an amazing job gave me a lot of support and guide me through with packed of information if any issues, would give this folks a lot of thanks for welcoming me and making me feel comfortable in store.
December 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Olasunkanmi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kady and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was lovely to be served by Dom at the…
Was lovely to be served by Dom at the Derby store 5th December. He was very helpful and chatty and very polite with it,nothing was too much trouble thanks Dom 😊
December 5, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer
Excellent customer service at your store on Tuesday 2 December 2025. A special mention for Jade who is obviously a credit to your company. Nothing was too much trouble and there was no hard sell. Brilliant all round- thank you .
December 2, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Pamela,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Adam,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I camed in Vodafone I spoke to Aj it…
I camed in Vodafone I spoke to Aj it was amazing adviser and help me and my family get amazing deal thank youu
November 29, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Emilia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was really helpful & efficient…
Jade was really helpful & efficient today!
Thankyou!
November 28, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Abigail,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a bad experience from customer…
Had a bad experience from customer service however sayfir has taken over today and helped me with everything and also helped me get the devices I wanted
November 26, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Talena,
Thanks for the lovely review and fantastic support for Sayfir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Was served by Jay helped us change our…
Was served by Jay helped us change our home broadband, excellent service highly recommend
November 24, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Cockerham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone the worst network provider.
Vodafone has honestly outdone themselves — I didn’t think a network could be this useless.
I’ve had NO signal for two weeks. Not “bad signal.” Not “low bars.” Literally nothing. When I contacted customer service, silly me for expecting them to actually fix something. Instead, they treated me to a long performance of “let’s pretend we’re helping” while dumping pointless tasks on me. And of course, the best part: if I don’t complete their magical checklist in a few days, they’ll just close the case. Fantastic. Because obviously my patience is the problem — not their network failing for two straight weeks.
So I went into a Vodafone store thinking maybe a human being could sort this out. Nope. Even worse. The moment I mentioned cancelling under my consumer rights, they practically smirked and reminded me that the UK isn’t in the EU anymore — as if that’s their golden ticket to ignore customers. Apparently fixing the network is impossible, but coming up with excuses? Oh, they’re experts at that.
I’m paying for a service that doesn’t exist and getting customer service that feels like a comedy sketch — except no one’s laughing. The whole experience has been one long joke, and the punchline is always the same: Vodafone doing everything except what I actually need — providing a working signal.
November 10, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Asif,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Jade has been very patient with our…
Jade has been very patient with our requests
Has been amazing better than the long Eaton store has explained fully and taken time with us to help save us a lot of money
Very impressed
Clearly spoken
November 21, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Toton,
This is really lovely to hear, thanks for the review for Jade!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the manager and kady…
Great service from the manager and kady saved me over 400 pounds a year on all my plans
November 19, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience,
Vodafone Social Media Team
Great service from the manger Sy and AJ…
Great service from the manger Sy and AJ both were so helpful to a 94 year old and helped me save money on my phone. Thank you boys
November 10, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that our team provided such great service and helped you save money. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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