Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
276 reviews
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It was really a tremendous experience…
It was really a tremendous experience with Ash not only her service but also her behavior was so amicable.
November 5, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Its was good experience specially with…
Its was good experience specially with Ash. She is very helpful.
November 5, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jade was fantastic and patient with our…
Jade was fantastic and patient with our requests and was very kind to us we were very happy with the service provided
November 2, 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went in store to resolve some issues…
Went in store to resolve some issues signing up for broadband. Jade was extremely helpful and sorted everything out!
November 1, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that the sign-up issues you experienced were resolved in store. We appreciate you taking the time to share your positive experience and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
incredibly helpful, professional and friendly.
also was incredibly helpful and knowledgeable. she has great technical knowledge and resolved some issues with my number, then she got me the best deal on a contract. she was friendly a and professional and made the whole experience really smooth. i would definitely return to the store.
October 28, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that you found our team member helpful and knowledgeable, resolving your issues and providing a great deal. We appreciate your feedback and are glad you enjoyed your experience in our store. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was an awesome experience
It was an awesome experience. The staff (Jade) was very friendly and patient enough to help me out with my enquiries and doubts. It was really a great experience.
October 20, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
My experience at the Vodaphone Derbion…
My experience at the Vodaphone Derbion store , where I upgraded my phone was remarkably positive . A young lady named Beth delivered every metric associated with customer-centric service , as she was patient, helpful , knowledgeable, friendly, efficient and supportive throughout my time with her.
A lovely person and an invaluable asset for any employer.
Big thank you to Vodaphone and especially to Beth.
Darren
October 18, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ashleigh was fantastic
Ashleigh was fantastic
Great service. Very helpful
October 17, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Exploiting the Elderly — Disgraceful Conduct by Vodafone
I recommended to my 89-year-old neighbour that she could find a cheaper phone plan. She visited the Vodafone store at Derbion and left with a more expensive contract, including an 8GB data plan she would never use or need. It's hard to see this as anything but taking advantage of a vulnerable customer.
Thankfully, I was able to accompany her back to the store and have the contract changed to a more reasonable one — but the experience was not easy.
Special mention to Jay and Ashleigh for some truly disappointing customer service. They were unfriendly, unhelpful, slow, and seemed uninterested in resolving the issue.
If you value your time — and fair treatment — I'd recommend avoiding this Vodafone store entirely.
October 8, 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Oliver. It's disappointing to see your review. We completely understand how upsetting this must have been to hear. This isn't the experience we want either of you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Great service
Ashleigh was fantastic. Sorted our phone upgrades and got us a great deal.
October 12, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jade was an excellent assistant
Jade was an excellent assistant, very polite, friendly and professional, with plenty of patience! (I had 4 contracts to sort out). Thanks very much :)
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Kady is great we had a friendly and…
Kady is great we had a friendly and smooth transaction, everything was excellent experienced. Thank you
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Beth was very helpful
Beth was very helpful, very knowledgeable of the company products, offers and contracts. She explained everything as simplified as was possible, and made the transfer from my old network to Vodafone easy.
Thanks Beth.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jade has been very friendly and was a…
Jade has been very friendly and was a pleasant experience
Thanks jade
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Quick and professional service from…
Quick and professional service from Kady. Thank you
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jade helped me sort all 3 of my phone
Jade helped me sort all 3 of my phone
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went into derby after a bad experience…
Went into derby after a bad experience at long Eaton and jade in derby was extremely helpful and helped me sort everything
October 11, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jay was extremely helpful and patient
Jay was extremely helpful and patient
September 20, 2025
Unprompted review
Reply from Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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