I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
Company replied
Location
Switch location9 Orchard Street, OX11 7LG Didcot, GB
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See what reviewers are saying
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly an... See more
Company replied
Dave was super helpful after helping us with sorting some air time and phone contract plans. He helped us fully understand our plans as well as get us some better and cheaper air time plans!
Company replied
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up sellin... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Didcot
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Orchard Street, OX11 7LG, Didcot, United Kingdom
4.8
Excellent
73 reviews
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Drew laid out all my options and…
Drew laid out all my options and managed to find me the best deal!
December 13, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Megan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Came in, was seen straight away. Dave listened to us and got us the most suitable phone and plan for ours needs and finances
December 7, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I will always go in store from now on!
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up selling. He understood my budget, my needs and took the time to find me the most incredible deal that I would never have been able to find myself. I think I'll always go in store now, I thought online was quicker and better but I was wrong. Drew really was excellent, as was his colleague Nikki.
November 24, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Emilie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to Vodofone Didcot and Summer…
I went to Vodofone Didcot and Summer was so friendly and helpful. I was asking to upgrade my air plan and She was give me the best price from Vodofone. Thank you very much Summer.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Didcot
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
took open reach 4 days to come out and…
took open reach 4 days to come out and fix the wifi ik this is not on you but the guy on the phone who works for Vodafone didn't really help but just left us with no wifi and said someone will come out in 3 days if you live in ox10 i don't recommend getting this wifi get 10 download speed witch is very slow dunno if its a joke or something but its not very funny when it takes me 3 days to download a game i wanna play. open reach says you cant get better download speed and also lied and said we get 28 download speed when i haven't seen it go up above 20 but at the end of the day just to let you guys know the download speed is next level terrible so if your looking to download games or films or anything this is not the to go for many thanks had to get this out of me never seen anything like it
November 12, 2025
Unprompted review
Reply from Vodafone UK - Didcot
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Trf to new contact
My 80 year old mum needed a new phone bc her existing phone was only 3G and her contract with a different company was ending. We got a new phone and contract and the transfer of her old phone number worked perfectly so all good. We were served by summer and another gentleman whose name I don’t have.
October 19, 2025
Unprompted review
Reply from Vodafone UK - Didcot
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Didcot
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very helpful young man
Been dreading going to phone shop 😩
But once i got there the young man name of Drew was a so helpful and very polite sorted all my problems with phone contracts made my vist very pleasant thank you Drew
October 3, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Melanie,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dave was brilliant
Dave was brilliant, v patient and got us the best deal
August 16, 2025
Unprompted review
Reply from Vodafone UK - Didcot
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Top Notch Customer Service
Great customer service from Paul, made my decision a lot easier. Very informative and knew exactly what I was looking for to make my transition smooth.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Winnie,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in to upgrade my phone
Came in to upgrade my phone, but ended up upgrading our daughter’s phone too!
Dave tag teamed with John and made the whole process quicker.
Together they were friendly, chatty yet very very knowledgeable and professional.
They are both the reason we use this store.
A**+
July 13, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We came in to upgrade our phones
We came in to upgrade our phones, and John couldn’t have made our experience more easy!
Everything was explained in layman terms, with a friendly, personal and very professional way .
A**
July 13, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good customer experience
Dave was very helpful when my phone just stopped working however it was due to the latest upgrade so nothing he could fix but I did purchase a new phone and I'm back up and running again.
June 23, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hi Karen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional service
Dave gave us great friendly service and professional advice in the Didcot branch
June 23, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hi David. We appreciate your feedback and are happy to hear that you received friendly service and professional advice. Thank you for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bravo Jon!
I met with Jon at Vodafone in Didcot as my Vodafone contract is due to expire. Jon was very patient with my many questions and asking to check options as there are so many different plans available but he definitely knows his stuff! Thanks Jon 🙏🏻
May 30, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Kate,
Thanks for the lovely review and fantastic support for Jon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dave and Farhaan are incredibly kind…
Dave and Farhaan are incredibly kind and helpful workers. Their knowledge, patience and kindness is second to none. They both go above and beyond for their customers and I would only go to the Didcot store for this reason. I’ve never encountered such great customer service like this before. Thank you guys!
May 11, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Aurelia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Didcot
Hey Marie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dave helped me move over to talk…
Dave helped me move over to talk mobile. Excellent customer service and support
May 20, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jon in The Didcot store
Care and attention beyond expected from a thoughtful young man, who took time to explain each option available to me
Jon took on board my requirements and was patient, even after lock up time!!
May 13, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Sally,
Thanks for the lovely review and fantastic support for Jon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service Didcot branch
Already had an account but needed an update so visited the Didcot branch.
Dave was absolutely great, giving superb customer service.
Every step of the process was explained clearly and all my particular questions answered in a very professional manner, the result being that I ended up with a device and payment plan that exactly met my needs.
Many thanks.
March 27, 2025
Unprompted review
Reply from Vodafone UK - Didcot
Hey Ian,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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