I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
Company replied
Location
Switch location9 Orchard Street, OX11 7LG Didcot, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly an... See more
Company replied
Dave was super helpful after helping us with sorting some air time and phone contract plans. He helped us fully understand our plans as well as get us some better and cheaper air time plans!
Company replied
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up sellin... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Didcot
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Orchard Street, OX11 7LG, Didcot, United Kingdom
4.8
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vodafone new offers
IT WAS NICE EXPERIENCE WITH VODAFONE TEAM TODAY .
FAREEHA WAS SO GOOD TO DESCRIBE EVERYTHING AND SORTED ME WITH AN OFFER .
IT SEEMS " FAREEHA" WAS WELL EQUIPPED WITH PRODUCT KNOWLEDGE . . Am giving her 5 star ..
FINALLY I BROUGHT NEW ONLY SIM PLAN FROM THEIR STORE AT DIDCOT.
July 17, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hey Harpreet, It's great to see you had such a great experience with us today. Thanks for your fab feedback for Fareeha.
All the best, The Vodafone Social Media Team
An unexpected lovely experience!
Dave was so helpful and patient! He thoroughly explained proceedings and terminology. What I thought would be a long exhausting time ended up a pleasant and successful experience: thank you Dave
July 5, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Tracy,
Thanks for sharing this amazing feedback with us regarding your experience with Dave!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great Staff
Fareeha was absolutely lovely, incredibly helpful and knowledgeable. She was able to sort everything out for us in a flash.
July 2, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hey Natalia, thanks for you awesome review. It's great to see Fareeha was able to help you today 😊
Thanks again, The Vodafone Social Media team
David helped me with best choice of…
David helped me with best choice of airtime plan and also helped me with broadband. I have made today a good choice.
June 28, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Alex, It's great to see David took their time to find you the best available deals.
Thanks, The Vodafone social Media team
Excellent first class service and…
Excellent first class service and assistance from Jonathan at Didcot
June 23, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Ian,
Thank you for your review. It's always great to hear positive feedback. If need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Best service
First time I take a sim Vodafone the lady name fareeha guide me properly and explain the Vodafone services
May 15, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi USMAN,
Thanks for your 5-star review for Fareeha. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Fareeha was very friendly and knew…
Fareeha was very friendly and knew every answer to our questions.swapping back to Vodafone was so simple
May 4, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Tom,
We love to hear it! Thanks for this great review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Dave was very helpful in sorting out my problems
Dave was very helpful in sorting out my problems through providing a new sim as my son's phone had been stolen. He went through the processes and was making sure I understood everything.
He was very courteous and helpful and made it a very pleasant experience.
January 19, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hey Peter,
Thanks for letting us know what an amazing job Dave did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
helpful, friendly & efficient
Fareeha was incredibly helpful. Didn’t try to sell us anything we didn’t need & in fact reduced our overall family bill. She was knowledgeable, helpful & easy to talk to. Also has a wonderful sense of humour. Thanks for all your help.
January 13, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Donna,
This is such an amazing review for Fareeha. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
It was helpful for my husband with…
It was helpful for my husband with doing contract for him on his phone number. And consultant Fareeha was so kind and confident with it. Thanks for services!
January 13, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Magda. Thank you for your review for Fareeha. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A very patient and extremely helpful…
A very patient and extremely helpful member of staff who solved my problem so I could understand it
January 13, 2024
Unprompted review
Reply from Vodafone UK - Didcot
Hi Norman,
Thank you for your great feedback. We're glad you had a great experience!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Didcot
Hey,
Thanks for the review and fantastic support Florena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Great service and team for my upgrades. The staff worked together to get my issues and upgrades sorted. Thank you!
May 24, 2023
Unprompted review
Reply from Vodafone UK - Didcot
Thank you for your review. It's always good to see we were able to get everything sorted for you and set up your new contract too!
Thanks again, The Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.