Vodafone UK - Dorchester Reviews 

154
TrustScore 5 out of 5

4.9

8 Cornhill, DT1 1BA Dorchester, GB


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Rated 5 out of 5 stars

Mya and the manager - Dorchester Branch have been so helpful and informative . I felt extremely anxious following a very worrying new plan set in place over a phone call from Vodafone which I will ne... See more

Company replied

Rated 5 out of 5 stars

Walking into the shop today to change my mobile was a real pleasure to be greeted by such happy, funny and helpful staff. Thomas and Sam both gave such a great service with a smile and a laugh,we... See more

Company replied

Rated 5 out of 5 stars

I visited Vodafone yesterday with my daughter. Sam the new manager was very helpful and polite, he sorted my daughters phone account out for her and explained everything clearly. Whilst Sam was doing... See more

Company replied

Rated 5 out of 5 stars

Splendid service from Sarah and Lily, in the Dorchester shop. They listened carefully to what we needed and worked out how to provide us with the best broadband deal. They solved the problem with chan... See more

Company replied


Company details


Contact info

  • 8 Cornhill, DT1 1BA, Dorchester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

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4.9

All reviews

(154)

41,574 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam was helpful and polite

Sam was helpful and polite. He helped me set up my new phone and slent a llt of time and care with me.

July 17, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Antony,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ever so grateful for the service…

Ever so grateful for the service provided in this store. It’s a pleasure to visit here.

July 14, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey Patricia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jade was fantastic

Jade was fantastic. Very helpful indeed.

July 13, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous helpful staff

June 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Coffee and service is excellent.

Coffee and service is excellent.

June 7, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey Wally,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good deal

Good deal, prompt service

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey James,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was great.

Sam helped us sort out our phones, contracts and saved us money! Great job, thanks Sam.

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey Lisa,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mya and the manager

Mya and the manager - Dorchester Branch have been so helpful and informative . I felt extremely anxious following a very worrying new plan set in place over a phone call from Vodafone which I will need to resolve . I will only use this branch going forward for my Vodafone contract . Thank you Mya !

May 14, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey NIcci,

Thanks for the lovely review and fantastic support for Mya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Execelent service from Sam and crew

May 10, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey,
Thanks for the lovely review and fantastic support for Sam and others.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was absolutely terrific

Ben was absolutely terrific. He spent a lot of his time and care with me to help me fix my WiFi calling. I am ever so grateful. Thank you Ben!

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Dorchester

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Sam for the guidance and…

Thank you to Sam for the guidance and helping with a new upgrade and helping with issues he is well worth your time very grateful and supportive with things thank you to Sam I appreciate your services

May 2, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for Sam and his help making…

Thank you for Sam and his help making things easier and really helping us with also great service with him very well appreciated and happy with everything he’s done

May 2, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Becks,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful advisor

Mya was was extremely helpful and explained everything really well.
We were thinking of changing our provider but decided to stay partly because we can come into the shop.

April 11, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Mya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top class service from Mya

Top class service from Mya. She gave me plenty of details and information on how to use my phone.

April 9, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Godden,

Thanks for the lovely review and fantastic support for Mya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were both superb

They were both superb! Very friendly, welcoming and made me laugh. I am.very fond of this store

April 8, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Susan ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are very welcoming

Staff are very welcoming, knowledgable and friendly in this store, very happy with the service

April 3, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Peta,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service.

Walking into the shop today to change my mobile was a real pleasure to be greeted by such happy, funny and helpful staff.
Thomas and Sam both gave such a great service with a smile and a laugh,we need more people like you,no one knows what a person is going through in life so its always nice to be kind.
Thank you for making my visit a happy one.

March 29, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Christine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The lady that served me was extremely…

The lady that served me was extremely helpful! I think her name is Maya.

March 14, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service Sam provided was BrilliNt

The service Sam provided was BrilliNt. He helped fix my phone after not turning on for 3 days. I am absthrilled to back up and running

March 9, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Margaret,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Samuel was very polite

Samuel was very polite, professional, friendly and endearing. I want to give him special praise.

March 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Lewis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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