Vodafone UK - Dorchester Reviews 

161
TrustScore 5 out of 5

4.9

8 Cornhill, DT1 1BA Dorchester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Manager, Sam and previously Jade provided an excellent service to try and help solve a problem that both online agents and consumer care were dealing with and I dont even have a current active vod... See more

Company replied

Rated 5 out of 5 stars

Lucie was amazing, she sorted out our problems with getting the internet connected in our new property and explained everything perfectly. Thank you Lucie

Company replied

Rated 5 out of 5 stars

Walking into the shop today to change my mobile was a real pleasure to be greeted by such happy, funny and helpful staff. Thomas and Sam both gave such a great service with a smile and a laugh,we... See more

Company replied

Rated 5 out of 5 stars

Mya and the manager - Dorchester Branch have been so helpful and informative . I felt extremely anxious following a very worrying new plan set in place over a phone call from Vodafone which I will ne... See more

Company replied


Company details


Contact info

  • 8 Cornhill, DT1 1BA, Dorchester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(161)

42,916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service from Mya

Top class service from Mya. She gave me plenty of details and information on how to use my phone.

April 9, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Godden,

Thanks for the lovely review and fantastic support for Mya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were both superb

They were both superb! Very friendly, welcoming and made me laugh. I am.very fond of this store

April 8, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Susan ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are very welcoming

Staff are very welcoming, knowledgable and friendly in this store, very happy with the service

April 3, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Peta,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service.

Walking into the shop today to change my mobile was a real pleasure to be greeted by such happy, funny and helpful staff.
Thomas and Sam both gave such a great service with a smile and a laugh,we need more people like you,no one knows what a person is going through in life so its always nice to be kind.
Thank you for making my visit a happy one.

March 29, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Christine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The lady that served me was extremely…

The lady that served me was extremely helpful! I think her name is Maya.

March 14, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service Sam provided was BrilliNt

The service Sam provided was BrilliNt. He helped fix my phone after not turning on for 3 days. I am absthrilled to back up and running

March 9, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Margaret,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Samuel was very polite

Samuel was very polite, professional, friendly and endearing. I want to give him special praise.

March 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Lewis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All staff were great

All staff were great. Particularly Jade who fixed my gmail.

March 5, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Trisha,

Thanks for the lovely review and fantastic support for Jade and the team.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben at Dorchester was very helpful

Ben at Dorchester was very helpful. Thanks

February 8, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Anne,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Assistant was Ben and he was very…

Assistant was Ben and he was very helpful, ensured I got all my contacts back as lost them. He had excellent knowledge.

February 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Phil,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam and the dorchester team were very…

Sam and the dorchester team were very welcoming and friendly! They went above and beyond to help me. I sm very grateful! Keep up the great work!

February 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Nicky,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mya was superb

Mya was superb. She helped me solve my battery problem.

February 7, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Graeme,

Thanks for the lovely review and fantastic support for Mya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, professional and very knowledgeable person, Samuel.
He succeed in sending an email with photo attachments , which several people had tried to do since Friday

January 21, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Kelly,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was very efficient

Ben was very efficient, helpful and clear. He helped me remove a virus from my phone which took him time, but I was ever so grateful.

January 19, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hi Sandra,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with the service from Becky

Happy with the service from Becky. She helped me set up.my phone and gave me the data I require.

January 11, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Susan,

Thanks for the lovely review and fantastic support for Becky.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the shop and the agents…

I came into the shop and the agents were excellent. Jade in particular was very good and gave me a great deal

January 10, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely brilliant service fr9m the…

Absolutely brilliant service fr9m the manager

January 8, 2026
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Tevor,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with the level of service in…

Very happy with the level of service in this store, Made was particularly helpful

December 11, 2025
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very impressed

Very impressed. It’s not many stores you get sublime service. Very professional, understanding, empathetic, clear, caring, friendly and extremely helpful.

December 8, 2025
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite

Very polite, friendly, professional and accommodating store

December 6, 2025
Unprompted review
Vodafone UK - Dorchester logo

Reply from Vodafone UK - Dorchester

Hey Edward,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look