The Manager, Sam and previously Jade provided an excellent service to try and help solve a problem that both online agents and consumer care were dealing with and I dont even have a current active vod... See more
Company replied
Location
Switch location8 Cornhill, DT1 1BA Dorchester, GB
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See what reviewers are saying
Lucie was amazing, she sorted out our problems with getting the internet connected in our new property and explained everything perfectly. Thank you Lucie
Company replied
Walking into the shop today to change my mobile was a real pleasure to be greeted by such happy, funny and helpful staff. Thomas and Sam both gave such a great service with a smile and a laugh,we... See more
Company replied
Mya and the manager - Dorchester Branch have been so helpful and informative . I felt extremely anxious following a very worrying new plan set in place over a phone call from Vodafone which I will ne... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dorchester
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
8 Cornhill, DT1 1BA, Dorchester, United Kingdom
4.9
Excellent
161 reviews
Asks customers to review
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Excellent service
January 15, 2024
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Paul,
Thanks for taking your time to leave this review for our Dorchester store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
The staff in this store are amazing
The staff in this store are amazing, so understanding & helpful. First the Regional Manager helped me as I was in a very distressed state & then Paul the Manager took over & helped me. I have nothing but praise for them all
January 10, 2024
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Susanne,
Thank you for your review and feedback for Paul. It's great to hear about this recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Horrible fibre broadband
Horrible. I have taken the full speed fibre broadband. Which is close to 1Gbps, however we will be lucky if we get a speed around 300 to 400mbps. No point in contacting the customer care
December 25, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hey ,
I can certainly appreciate your upset and frustration with this and I am sorry that you've been left feeling this way.
You can check/ test your Home Broadband service through our diagnostic tool here: https://vodafone.uk/2krM6Lw and if any issue is found, the fault would be raised for further investigation.
If you have a fault reference raised already, you can check for this through your Home Broadband App here: https://vodafone.uk/BroadbandApp and you can also reach out to our team on 0333 304 0191 or via our LiveChat team here: https://vodafone.uk/livechat
Thanks again,
Vodafone Social Media Team
Ryan and phone advising
Ryan was accommodating, informative and calm to be around.
December 19, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Jamie,
This is a great review for Ryan. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Everly was fantastic from the…
Everly was fantastic from the dorchester branch of Vodafone and was polite and very professional a
December 8, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hey Mel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fabulous service!
December 8, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hey Christine,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really helpful and patient support.
December 2, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hey Richard,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Dorchester
Hey Mark,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
All my questions were answered quickly. Ryan was very helpful, polite and gave excellent service.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Ruth,
It's great to see your kind words for Ryan. We really appreciate your feedback. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff are very friendly and a great…
Staff are very friendly and a great help with a problem or enquiry.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Jocelyn,
Thanks for sharing your fabulous feedback for our Dorchester team. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Dan was a really nice chap
Dan was a really nice chap, incredibly knowledgeable and helpful. Great asset to the company, will be coming back again.
November 9, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Nat. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Called into the dorchester store to…upgrades on phones and tablet
Called into the dorchester store to upgrade some things and was pleasantly greeted on our way in. Spoke to Dan who advised and guided me through all of the offers. He was very engaging and knowledgeable which was great. Dan sorted everything out in store and thoroughly deserves all the praise I can give. Great service and nothing was too much trouble.
November 4, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Great service
I meet today Mr . Ryan as manager customer in Dorchester Vodafone shops really good guy very helpful and tolerant, very respectful.
October 28, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Ryan was friendly
Ryan was friendly, helpful and found me a good deal. Very satisfied
October 27, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Geoff,
Thank you for reviewing and sharing your feedback for Ryan.
If you ever need any help, pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan couldn’t have been more helpful
Dan couldn’t have been more helpful; friendly, polite, knowledgeable, calm and informative. Thank you very much.
October 21, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hey Louise,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing service
Simeon is fantastic at the Dorchester store, so helpful and attentive.
September 16, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Thanks for your awesome feedback for Simeon.
All the best, The Vodafone Social Media Team
Amazing experience and service by Dave
Amazing experience and service by Dave. Knows what he’s talking about and made me feel comfortable as a customer. 100% going back if I need anything else.
September 9, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Mohammed,
This is lovely feedback for Dave. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
waiting for over 40 mins
waiting for over 40 mins. Not enough staff.
Staff that were there were excellent
September 5, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Dean. Thank you for your review for the team in our Dorchestor store. Minus the waiting time, it's always lovely to read nice feedback for our advisors. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James was so very patient and…
James was so very patient and determined to sort my phone issue. He certainly went above and beyond and I cant tell you how much I appreciated his help.
What a star he is .
Many thanks again.
August 14, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi Annie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Simeon was superb at dealing with the…
Simeon was superb at dealing with the issues I had.
August 9, 2023
Unprompted review
Reply from Vodafone UK - Dorchester
Hi C Haigh,
Thanks for your review for Simeon. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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