I needed help transferring from an old iPhone 8 to my new iPhone 17e. I didn’t have the first clue where to start and Amy in Vodafone made everything look so simple. She managed to fully set up my new... See more
Company replied
Location
Switch location105 High Street, DG1 2BN Dumfries, GB
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See what reviewers are saying
As usual, the Dumfries personnel were amazing. Ro was brilliant, taking the time to Go through everything with me, saving me money in the process and helping me out of a schoolboy error. Amazing stor... See more
Company replied
We needed to review the internet package on our mobile WiFi device. We visited the Vodafone store in Dumfries and Roh helped us revise our package, without any issue. He also assisted us with... See more
Company replied
Danny was the most helpful person I have ever had the pleasure of meeting, professional helpful and very friendly. I explained my disabilities and she really made me feel like zi hsd no problems. I ca... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dumfries
Written by the company
Contact info
105 High Street, DG1 2BN, Dumfries, United Kingdom
4.9
Excellent
149 reviews
Asks customers to review
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Sol was amazing went threw every detail…
Sol was amazing went threw every detail of the contract and phone helped with the set up.. made the process of upgrading so smooth amazing lad and great experience
October 28, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi Kealy,
We're pleased to hear about your recent experience. Thank you for reviewing and sharing this feedback for Sol.
If you ever need any help, feel free to message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great staff always help to find the…
Great staff always help to find the best deal for me
October 26, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Thanks for the brilliant feedback! It's really appreciated. If you ever need further help, just pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Sol worked incredibly hard to get me…
Sol worked incredibly hard to get me the correct deal thar suited my needs
October 23, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi M Templeton,
Thanks for sharing your fabulous feedback for Sol. If you need any help in the future, please message us via
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
I had a fantastic experience in store…
I had a fantastic experience in store and couldn’t ask for better customer service. The staff were all extremely helpful and made me welcome in store, assisting me and helping me get the best deal and package originally and then helping me set up etc. Would highly recommend.
September 26, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey Dayne,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Listen to the reviews!
Constant poor service since installation 10 months ago. Promised visit of an engineer twice and never came. Numerous phone calls to customer complaints and they are no help. Wouldn’t even let me terminate my contract without trying to charge me which I refused to pay. Sent a huge complaint and have gone to trading standards. Avoid at all costs. Company is a joke and their customer service is the punchline.
September 12, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi Conal,
It's disappointing to hear the issues you're having and the stage this complaint has got to.
It sounds like it's now at the highest point of escalation.
All the best,
Vodafone Social Media team
Top staff
Staff were excellent. Provided me with all the information I required. Also set up new broadband, dongle and fixed my phone with ease.
The shop was very busy but they get through everyone quickly and efficiently.
September 2, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi Maria,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Danni was an amazing help x lovely lass…
Danni was an amazing help x lovely lass great laugh xx
September 1, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great experience
Great experience, All sorted by Ro
Cheers very helpful
August 28, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey David,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
First class service
First class service from Sol. Explained all the options open to me regarding a new phone and extending my broadband to full fibre.
Answered all my questions with no problem and left with a better deal. Great service, thank you.
August 15, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi Connor,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
The patience and courtesy show by staff…
The patience and courtesy show by staff at the Dumfries shop was excellent. Even after a second visit that day.
The expertise in solving the phone problem is second to none. Thank you.
August 19, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey Gavin,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Always great service in Vodafone…
Always great service in Vodafone Dumfries. From a local business owner I recommend customers to visit and shop local in retail!! Keep up the good work Sol & the team 👍
August 17, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful young lady…Danni.
Very helpful young lady…Danni.
Info from start to finish for both new mobile and broadband.
July 26, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent service from Ro
Excellent service from Ro, the store manager.
Friendly, informative, and answered all my queries.
I also swapped my broadband too.
Brilliant
July 25, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi P Hudson,
This is lovely feedback for Ro. Thanks for sharing.
If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line.
Thanks again,
Vodafone Social Media team
Today's visit to Vodafone Dumfries was…
Today's visit to Vodafone Dumfries was outstanding service I certainly say first class service really at it thanks Gordon ro was very good helping me store manager first class
July 18, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi there,
Thanks for your review for Gordon in our store. We appreciate your feedback and kind words.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Amy was very understanding and resolved…
Amy was very understanding and resolved my issues in a very professional manner. Top class
July 11, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Dumfries
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Amazing attention to detail
June 1, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey Stuart,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really helpful staff especially Sol
Really helpful staff especially Sol, upgraded my phone and also helped me trade in and transfer. Also witnessed them helping loads of other customers they provide a vital service especially to the elderly population who need technical support.
May 31, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey Megan,
Thanks for letting us know what an amazing job Sol did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dumfries Vodafone are the best
Sol and his team have been supporting our business for nearly 10 years now. We have grown from 2 to 15 employees and the guys have been with us every step of the way.
They are so efficient and knowledgeable that every query is sorted without fuss or drama.
Lovely people too.
May 18, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hi Scott,
This is such an amazing review for Sol and the rest of the store. Thanks for sharing your kind words and feedback. It's lovely to hear how your business has grown as well.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Solomon was really nice :) the red…
Solomon was really nice :) the red shoes are cool
April 27, 2023
Unprompted review
Reply from Vodafone UK - Dumfries
Hey Skipper,
Thanks for the lovely review and fantastic support for Solomon and his fabulous red shoes!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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