I needed help transferring from an old iPhone 8 to my new iPhone 17e. I didn’t have the first clue where to start and Amy in Vodafone made everything look so simple. She managed to fully set up my new... See more
Company replied
105 High Street, DG1 2BN Dumfries, GB
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I needed help transferring from an old iPhone 8 to my new iPhone 17e. I didn’t have the first clue where to start and Amy in Vodafone made everything look so simple. She managed to fully set up my new... See more
Company replied
As usual, the Dumfries personnel were amazing. Ro was brilliant, taking the time to Go through everything with me, saving me money in the process and helping me out of a schoolboy error. Amazing stor... See more
Company replied
We needed to review the internet package on our mobile WiFi device. We visited the Vodafone store in Dumfries and Roh helped us revise our package, without any issue. He also assisted us with... See more
Company replied
Danny was the most helpful person I have ever had the pleasure of meeting, professional helpful and very friendly. I explained my disabilities and she really made me feel like zi hsd no problems. I ca... See more
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105 High Street, DG1 2BN, Dumfries, United Kingdom
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Amie in the Dumfries Vodafone store was a delight. Got me a good sim only deal and even a refund on my next bill! Shop was clean and tidy, very cheery staff

Reply from Vodafone UK - Dumfries
Excellent customer service from Sol, highly recommend this branch

Reply from Vodafone UK - Dumfries
My Broadband cost was going up and one of the members of staff was able to help me right away when finding a cheaper contract.

Reply from Vodafone UK - Dumfries
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