Vodafone UK - Dumfries Reviews 

149
TrustScore 5 out of 5

4.9

105 High Street, DG1 2BN Dumfries, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I needed help transferring from an old iPhone 8 to my new iPhone 17e. I didn’t have the first clue where to start and Amy in Vodafone made everything look so simple. She managed to fully set up my new... See more

Company replied

Rated 5 out of 5 stars

As usual, the Dumfries personnel were amazing. Ro was brilliant, taking the time to Go through everything with me, saving me money in the process and helping me out of a schoolboy error. Amazing stor... See more

Company replied

Rated 5 out of 5 stars

We needed to review the internet package on our mobile WiFi device. We visited the Vodafone store in Dumfries and Roh helped us revise our package, without any issue. He also assisted us with... See more

Company replied

Rated 5 out of 5 stars

Danny was the most helpful person I have ever had the pleasure of meeting, professional helpful and very friendly. I explained my disabilities and she really made me feel like zi hsd no problems. I ca... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Dumfries

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 105 High Street, DG1 2BN, Dumfries, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(149)

42,031 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Amie in the Dumfries Vodafone store was a delight. Got me a good sim only deal and even a refund on my next bill! Shop was clean and tidy, very cheery staff

April 12, 2023
Unprompted review
Vodafone UK - Dumfries logo

Reply from Vodafone UK - Dumfries

Hi Calum,

Thank you for your support and feedback. If you visited a store recently, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Sol

Excellent customer service from Sol, highly recommend this branch

April 8, 2023
Unprompted review
Vodafone UK - Dumfries logo

Reply from Vodafone UK - Dumfries

Hi Kathryn,

It's lovely to hear the feedback for Sol and the branch you visited. If you ever need help with anything, please reach out to the Social Media team through Facebook at vodafone.uk/3lCYUxW or via Twitter at vodafone.uk/3LXh2xl

Thanks, Vodafone Social Media Team.

Rated 5 out of 5 stars

Renewing Broadband

My Broadband cost was going up and one of the members of staff was able to help me right away when finding a cheaper contract.

April 8, 2023
Unprompted review
Vodafone UK - Dumfries logo

Reply from Vodafone UK - Dumfries

Thanks for your feedback Georgia. It's great to hear we were able to help you today.
All the best,
The Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look