Vodafone UK - Dundee Overgate Reviews 207

TrustScore 5 out of 5

4.9

Unit 20 , Overgate Shopping Centre, DD1 1UG Dundee, GB


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Rated 5 out of 5 stars

Visited the store on Saturday as my dads phone was full of viruses and Brandon sat with us explained what was causing them and showed us how to remove them. Great service

Company replied

Rated 5 out of 5 stars

Really helpful and friendly staff , answering all my questions and nothing appeared to be a problem, as good an experience as I could have hoped for from Diogo.

Company replied

Rated 5 out of 5 stars

I've been traveling to the UK and my Canadian SIM stopped working, Thomas was super helpful and managed to find me a cheap option to use data during my stay. Thomas was kind, friendly, and always made... See more

Company replied

Rated 5 out of 5 stars

My contract was ending soon and I'd tried to get a new contract on line but found it too confusing !! Michael did it all and explained it all without making me feel an idiot! or old foggie! He was... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Dundee Overgate

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 20 , Overgate Shopping Centre, DD1 1UG, Dundee, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Really helpful and friendly Diogo

Really helpful and friendly staff , answering all my questions and nothing appeared to be a problem, as good an experience as I could have hoped for from Diogo.

June 2, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Kevin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store on Saturday as my…

Visited the store on Saturday as my dads phone was full of viruses and Brandon sat with us explained what was causing them and showed us how to remove them. Great service

May 30, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Lisa,

Thanks for the lovely review and fantastic support for Brandon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Frank helped me out with a new phone…

Frank helped me out with a new phone and broadband.

May 30, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the dundee shop

Came into the dundee shop, having issues with my sim and Frank helped me out alot

May 7, 2026
Unprompted review
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Reply from Vodafone UK - Dundee Overgate

Hey Gary,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Michael…great…

Excellent service from Michael…great advice and we were happy with our new phones and contracts.

May 6, 2026
Unprompted review
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Reply from Vodafone UK - Dundee Overgate

Hey H.L,

Thanks for the lovely review and fantastic support for Michael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

micheal was very helpful

May 6, 2026
Unprompted review
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Reply from Vodafone UK - Dundee Overgate

Hey Cameron,

Thanks for the lovely review and fantastic support for Micheal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas from Dundee was excellent

Thomas from Dundee was excellent. He helped us for our problem. Great guy! Top french seller!
See you Thomas.

May 4, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Thomas,

Thanks for the lovely review and the fantastic support you’ve shown for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service in the Dundee store by Diogo

Brilliant service in the Dundee store, Diogo the retail advisor was great excllent service.

May 3, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Walker,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas helped me through my broadband's…

Thomas helped me through my broadband's transfer of ownership, he was super helpful!

April 30, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Emma

Great service from Emma, thank you.

April 25, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Thomas,

Thanks for the lovely review and fantastic support for Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Frank was very pleasant

Frank was very pleasant. Needed a mobile broadband and he helped out with that.

April 25, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Fatemeh,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My contract was ending soon and needed help

My contract was ending soon and I'd tried to get a new contract on line but found it too confusing !!
Michael did it all and explained it all without making me feel an idiot! or old foggie!
He was cheery through it all and never once made me feel that I was a nuisance.
I always go to the Vodafone store for help .Its so much easier and less scrambling for my old brain .Thank you Michael and Vodafone for keeping the shops open .

April 24, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Frances,

Thanks for the lovely review and fantastic support for Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Received excellent service …

Received excellent service from Michael. Knowledgeable, explains well and kind person. Making sure we got the services we needed from vodaphone.

April 24, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey G Cook,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Life saver Diogo

My phone was not working so came in, in just a few minutes, my man Diogo fixed the problem for me, thank you

April 24, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Muhamad,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brandon was so helpful and informative

Brandon was so helpful and informative. He made me feel comfortable and to understand what was happening.

April 21, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hi Gerard 🙂 Thank you for taking the time to leave us this great review. We're glad to see you've had some really helpful and informative service from Brandon. If you need any help from us in the future you know where we are. Liam

Rated 5 out of 5 stars

Ashley was really helpful

Ashley was really helpful

March 28, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Danyella,

Thanks for the lovely review and fantastic support for Ashley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brandon

Brandon, was excellent at his job and took his time going through everything with me today to ensure I was happy with the product i was purchasing.

He made me feel welcomed and vauled from the minute I went into the shop. He made the visit a pleasure with his great customer service. 10/10.

March 28, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Traveling to the UK

I've been traveling to the UK and my Canadian SIM stopped working, Thomas was super helpful and managed to find me a cheap option to use data during my stay. Thomas was kind, friendly, and always made sure I found what I was looking for. Really happy with my experience all around!

March 28, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Gabi,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael was very nice and patient with…

Michael was very nice and patient with me as I am nearly 80 . He explained everything very well and found me a really good deal for a new phone. Very good Customer service and easy to talk to.

March 20, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Robert,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Diogo

I was having such a horrible time with setting up my new phone so I came into store for some help and Diogo was more than helpful he saved my day

March 16, 2026
Unprompted review
Vodafone UK - Dundee Overgate logo

Reply from Vodafone UK - Dundee Overgate

Hey Adam,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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