Huge shoutout to Thomas for making what usually feels like a headache so effortless! I hate setting up mobile plans because it often comes with hidden fees or confusion, but Thomas was completely tran... See more
Company replied
Location
Switch locationUnit 20 , Overgate Shopping Centre, DD1 1UG Dundee, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm very impressed with the help from Thomas from the Vodafone shop in the overrated in dundee I'm a carer and my son has autism and Thomas helped in every step of the way in securing the fone my s... See more
Company replied
I've been traveling to the UK and my Canadian SIM stopped working, Thomas was super helpful and managed to find me a cheap option to use data during my stay. Thomas was kind, friendly, and always made... See more
Company replied
We had a good experience in Vodafone Dundee overgate. Brandon was very helpful and knowledgeable. He was able to calculate 5 different models for us almost instantaneously. He was honest and gave us s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dundee Overgate
Written by the company
Contact info
Unit 20 , Overgate Shopping Centre, DD1 1UG, Dundee, United Kingdom
4.9
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great staff!
Joe L was really helpful in store, was very knowledgeable and answered all of my questions!
May 5, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hey,
We really appreciate you taking the time to highlight what a great service Joe provided. Thank you for your feedback!
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
10/10 service from Brandon
April 30, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Anne,
Thanks for your review! We're so happy you had such a great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Dundee Overgate
Hi Tasnim,
Thank you for your review. It’s great to hear of your positive experience with Joe. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Dundee Overgate
Hi Jacob,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Was in for my upgrade and got amazing…
Was in for my upgrade and got amazing service from Robbie. Straight to the point and a good deal, no faff. Thanks Robbie
April 8, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Kieran,
Thanks for your 5-star review for Robbie. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very efficent service by Joe L
Very efficent service by Joe L, appeared knowledgeable about all products and guided me towards most appropriate deal for myself that supported my needs. Took the time to search a few options and answer all my questions.
March 30, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Calum,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Professional, efficient and excellent customer care
Joe provided an excellent service which I am delighted with. My package is exactly what I need, and at a reasonable price. He is a superb employee and an asset to the company.
March 20, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Had a lovely experience today in…
Had a lovely experience today in Vodafone with Joe S. He made getting a new contract really easy and was incredibly friendly, helpful and knowledgeable. Would definitely recommend to others!.
March 19, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Iona. Thank you for your review for Joe. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Dundee Overgate
Hi Kelly,
Thanks for your 5 star review! It's great to hear that you're enjoying Vodafone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Visited the store recently and was…
Visited the store recently and was dealing with an employee called Joe S and he was very helpful with every question I had, knowledgeable about all products I asked about.
March 1, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Anthony,
This is lovely feedback for Joe. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
photofix
David was a great help with my phone. I would recommend him and Vodafone to anyone
March 4, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hey Brian, It's great to hear you're so happy with Davids service today 😊
Thanks, The Vodafone Social Media Team
Excellent customer service
Excellent customer service, friendly and approachable Rory was great with the confusing situation me and my mum were in left with everything sorted couldn’t be more happy
March 1, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hey Jade,
Thanks for the lovely review and fantastic support for Rory.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Switch and broadband…
David was very helpful and made the process of switching and getting new broadband very easy
February 25, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service from Brandon
January 20, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hey Chris,
Fantastic support for Brandon, thank you for the 5 stars!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The service from Joe S was outstanding
January 6, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Alison. Thank you for your review for Joe. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nice and friendly staff
January 5, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Dionne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great adviser & help
January 4, 2024
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hey Danielle,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great assistance very helpful from…
Great assistance very helpful from bradon
December 14, 2023
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Stacey,
We're pleased to hear about your recent experience, and feedback for Bradon. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Joe S
Joe S went above and beyond to ensure that I had broadband set up at my flat as soon as it was available. He was consistently super helpful and kept things light despite issues involving outside sources
December 12, 2023
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Aaron,
Thanks for your review for Joe. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
After a very stressful week with my…
After a very stressful week with my phone being stolen, I went into the Vodafone store with my new replacement phone and Joe S was able to speed up the process of getting my new SIM card activated, immensely grateful!
December 11, 2023
Unprompted review
Reply from Vodafone UK - Dundee Overgate
Hi Louise,
I'm glad to hear you've now got a replacement phone. Thanks for taking your time to share this feedback for Joe.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.