Rebecca was amazing! Walking thru the whole process. Felt at ease. Great customer service.
Company replied
Location
Switch location86-88 High Street, KY12 7DP Dunfermline, GB
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See what reviewers are saying
Outstanding.... is the only way to describe my visit to Dunfermline today. I was served by Elizabeth, who not only held all the qualities you would expect within the role, but Elizabeth also buli... See more
Company replied
As always I had a fantastic service by the girls in Dunfermline. Lily gave me a fantastic deal and also sorted all my other numbers out and saved my some money. Becca is a breath of fresh air and ha... See more
Company replied
I should have called in sooner!! Cameron fixed my issue after many calls and visits to other stores. Cameron and Dan showed professionalism and patience. At every stage Cameron was confident he... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dunfermline
Written by the company
Contact info
86-88 High Street, KY12 7DP, Dunfermline, United Kingdom
4.9
Excellent
146 reviews
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Great customer service!
Went into store for an upgrade and all the staff were so helpful, was spoken to straight away and provided with great advice on the products I enquired about. I have now got a new phone and a better package for less than before!
April 4, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Russell,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff in particular Lily and Rebeca…staff guidance superb
Staff in particular Lily and Rebeca were more than helpful in resolving my IT issues on my phone
April 4, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Dougie,
Thanks for the lovely review and fantastic support for Lily and Rebeca.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good service staff very helpful…
Very good service staff very helpful and friendly would definitely go back.
April 4, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience at Dunfermline store
Great experience at Dunfermline store. Staff went above and beyond the service I received. Thanks so much !!!
April 3, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Gordon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Declan is nice!
March 29, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Christopher,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Dunfermline
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and easy to deal with…
Great service and easy to deal with (Rebecca)
March 22, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Greg,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from the team at…
Excellent service from the team at Dunfermline branch. Went through all the options for us and made it very easy to switch providers
March 10, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into the Dunfermline branch…
Went into the Dunfermline branch Vodaphone and was lucky to be looked after by Lily. She was excellent, helpful and very supportive. Very good social skills and happy and smiley.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Staff were amazing from start to finish…
Staff were amazing from start to finish , nothing was too much for them helped understand all the offers available. Thank you Rebecca for all your help. Your knowledge of your network and devices on offer was outstanding.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Danielle,
This is lovely feedback for Rebecca. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service and wonderful staff
Great service and wonderful staff, would 100% recommend them.
February 10, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Stephen,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
Snowdrops are finally blooming btw..
Went in to the store after some time pondering if it’s time to trade in my trusty iPhone12, but since I was still on the fence, I was hoping for a kind person to brake it down for me and walk me through the process if necessary.
Rebeca was an absolute delight to talk to.
They either have some very appealing deals or she is just too good of a saleslady. Either way I walked out very impressed with our exchange and extremely satisfied with the results.
Thank you
Sincerely
Samuel
February 6, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Samuel,
This is lovely feedback for Rebeca. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Dunfermline
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Very helpful instore
Very helpful instore, wont go anywhere else now for my upgrade
January 16, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi. Thank you for your review the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was very helpful & knowledgeable
Matt was very helpful & knowledgeable
January 14, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Ash,
This is such a great review for Matt. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lily from the Dunfermline branch helped…
Lily from the Dunfermline branch helped me with my new contract. She was very polite and helpful and explained everything very clearly. Thank you!
January 4, 2025
Unprompted review
Reply from Vodafone UK - Dunfermline
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Customer service was on point
Customer service was on point, Sarah and Lily went above and beyond to help me.
December 20, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Thanks for the five start review, James! It's really appreciated, if you ever need more help, just pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Scam Alert
Vodafone Scam Alert
I've been using a Vodafone SIM and internet service for almost 4 years. Recently, I moved to a new area where their internet simply doesn't work. When I contacted them, they admitted there’s an issue and claimed they’re "actively working on it."
I explained that I’m in a contract and requested a refund for the service I can’t use. Their response? "We can’t do that."
Today, I received a call from a senior manager who suggested trying some steps to fix the issue and promised to call back if they didn’t work. As a "solution," he offered me a £20 voucher to spend anywhere—completely ridiculous and unacceptable.
Avoid Vodafone at all costs.
December 16, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Muhammad,
I'm sorry you've been left feeling this way. You're able to check any maintenance in your postcode at any time by entering it into our Network Status Checker here: www.vodafone.co.uk/nsc. If this is showing maintenance in your area, and if you've got a Wi-Fi connection, you can use Wi-Fi calling and texting to keep in contact with people. To get this set up on your phone, please click here for more information: https://vodafone.uk/Wificalling.
You're also able to sign up for alerts to the maintenance by entering your postcode into our Network Status Checker here: www.vodafone.co.uk/nsc, and selecting "My alerts" to set this up for your mobile or email address.
If there is no maintenance and the signal is showing as good indoors and outdoors, please reach out to the Social Media team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help investigate further with you.
All the best,
Vodafone Social Media team
…great service from Sarah
Sarah was very helpful with upgrading my phone and getting back on track with new phone and all the settings, great service and very helpful
December 6, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Angela. Thank you for your review for Sarah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and very easy to talk to…
Very helpful and very easy to talk to and explaining the new phone.
December 4, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Robert,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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