Rebecca was amazing! Walking thru the whole process. Felt at ease. Great customer service.
Company replied
Location
Switch location86-88 High Street, KY12 7DP Dunfermline, GB
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See what reviewers are saying
Outstanding.... is the only way to describe my visit to Dunfermline today. I was served by Elizabeth, who not only held all the qualities you would expect within the role, but Elizabeth also buli... See more
Company replied
As always I had a fantastic service by the girls in Dunfermline. Lily gave me a fantastic deal and also sorted all my other numbers out and saved my some money. Becca is a breath of fresh air and ha... See more
Company replied
I should have called in sooner!! Cameron fixed my issue after many calls and visits to other stores. Cameron and Dan showed professionalism and patience. At every stage Cameron was confident he... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dunfermline
Written by the company
Contact info
86-88 High Street, KY12 7DP, Dunfermline, United Kingdom
4.9
Excellent
146 reviews
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The lovely staff in the Dunfermline…
The lovely staff in the Dunfermline store have been so helpful and friendly today in helping me with our new contract.
Highly recommend
Thanks again
November 7, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Gordon,
Thanks for letting us know what an amazing job our Dunfermline Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New contract
Seen really quickly. The advisor explained everything fully and couldn't have been more helpful
November 5, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi there,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great, helpful staff
Needed to upgrade but didn't know what package/phone would be best.
Spoke to Declan in the Dunfermline store. He was really helpful (and patient!) creating the best package and making sure the phone I chose suited my needs.
Great customer service!
November 4, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Dawny,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Dunfermline store and you are happy with your new package.
Thanks,
The Vodafone Social Media Team
Lots of product knowledge
Lots of product knowledge, friendly, helpful
November 1, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hello, Lora,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very courteous service
Very courteous service, the assistant persevered until he resolved the issue, very much appreciated
October 22, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Eddie,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Next Level customer service…
Dan could not have been more helpful and went above and beyond in his customer service.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Shirley, thank you for leaving us a 5 star review and the feedback about Dan and how helpful he has been.
Thanks,
The Vodafone Social Media Team
Declan at Dunfirmline what a star!
Declan at Dunfirmline store was brilliant, made the changeover from my 3 phone number to Vodafone so easy and the in store deal was much better then I expected! Very happy with the service and really recommend going into the store to discuss options.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Steven, Welcome aboard! It's awesome to see Declan found you a great deal and helped you move over to our service.
Thanks, The Vodafone Social Media team
Was taken through all the process to…
Was taken through all the process to set up new phone and initial issue was sorted.
Matt was very helpful in store and got me sorted.
September 11, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hello, Robert,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Matt, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgrade time
Went in for an upgrade looking at the A15 but the store didn't have any in stock but luckily Dan had a look at what he had in stock and not only did I get the better model the A35 but also more data and by more I mean unlimited, so I will never run out.
August 7, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Thelma,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan the Man
The staff in the Vodafone store in Dunfermline are a pleasure to deal with. My dad who is 87 years old and has just purchased his first iPhone. The guys in particular Dan and Finn have been extremely supportive, professional and patient. I couldn’t praise them highly enough
August 6, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
HI Maggie! It's great to hear your Dad has upgraded to an iPhone, exciting! I'm glad Dan and Finn were able to get you both sorted. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
New phone
Went in to buy a phone and I wanted to pay for it outright and Dan opened up my account and not only did I get the phone I wanted but I also got a better sim deal to match what I will need moving forward
August 5, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi John,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful in store
Very helpful in store, was served by 2 lovely assistants
Thank you kindly
August 1, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Popped in for advice
Popped in for advice on out of contract sims. We were served right away by Becca who was super friendly and helpful. Sims both updated and saved us a lot of money by finding the best deal.
July 20, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Kelly. Thank you for your review for Becca. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Finn in the Dunfermline store was very…
Finn in the Dunfermline store was very informative, explaining exactly what he was doing and checking that I was happy and understood what the package entailed.
July 16, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi there,
Thanks for sharing this 5 star feedback! We're delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service .replacement phone
Excellent customer service .
All done quickly and full advice offered
July 10, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Gillian, thank you for your feedback. It's great to see we were able to help you today 😊
Thanks again, The Vodafone Social Media Team
Visit this store!! 5*
Couldn't be more grateful for the staff in the Dunfermline store. From start to finish they helped me with every question I had, very professional and kind. Would recommend everyone to go into this store, 5*
July 2, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Lily,
It's really great to hear such positive feedback. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Good experience
Excellent service today from Cameron and Finn with my broadband purchase in Dunfermline. Very helpful and explained everything to me and we're able to assist with what I needed. Really friendly lads, nice to see.
June 15, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Jill,
Thanks for your review and feedback for Cameron and Finn.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The service was exceptional
The service was exceptional. All the staff went out of their way to help me and they very courteous to me also.
June 5, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Derek. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff in the shop are amazing!
The staff in the shop are amazing and always willing to help, I was served by Julia who resolved my issue with ease, everyone was super welcoming and I would recommend the shop to anyone.
May 1, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Daryl,
This is so great to hear! Thanks for taking the time to share this positive feedback with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
From start to finish Dan explained what…
From start to finish Dan explained what was needed and how to achieve this. Very friendly and efficient
April 25, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Eileen,
Thanks for your feedback! It's great to hear you had such a positive experience with Dan.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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