Rebecca was amazing! Walking thru the whole process. Felt at ease. Great customer service.
Company replied
Location
Switch location86-88 High Street, KY12 7DP Dunfermline, GB
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See what reviewers are saying
Outstanding.... is the only way to describe my visit to Dunfermline today. I was served by Elizabeth, who not only held all the qualities you would expect within the role, but Elizabeth also buli... See more
Company replied
As always I had a fantastic service by the girls in Dunfermline. Lily gave me a fantastic deal and also sorted all my other numbers out and saved my some money. Becca is a breath of fresh air and ha... See more
Company replied
I should have called in sooner!! Cameron fixed my issue after many calls and visits to other stores. Cameron and Dan showed professionalism and patience. At every stage Cameron was confident he... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dunfermline
Written by the company
Contact info
86-88 High Street, KY12 7DP, Dunfermline, United Kingdom
4.9
Excellent
146 reviews
Asks customers to review
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Daniel extremely helpful and…
Daniel extremely helpful and professional. Brilliant service!
April 13, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Brilliant service provided by Dan.
April 13, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Scott, Thanks for your feedback for Dan.
All the best, The Vodafone Social Media Team
Fantastic Dan
Went in with an issue and due to not being able to upgrade yet me and Dan came up with a plan in which helps me get a new phone and to have full insurance on it to avoid this mess again.
April 10, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Barbara,
I’m glad to hear you found the best option for you, when visiting the store. Thanks for your review for Dan.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Dunfermline
Hey Valerie,
Thanks for this 5 star review! We're delighted you had a great experience with Dan.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I should have called in sooner!
I should have called in sooner!!
Cameron fixed my issue after many calls and visits to other stores.
Cameron and Dan showed professionalism and patience.
At every stage Cameron was confident he was going to get my problem fixed and he wouldn't give up until it was.
I am extremely grateful to both of them.
April 2, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Nicky. Thank you for your review for Cameron and Dan. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer Service 👌 Matt
I was greeted by Matt when I first entered the store. All colleagues were friendly and inviting. Matt listened and understood quickly what I required and was able to solve more than one issue with ease. Matt talked me through the process, step by step and answered all questions. Matt was knowledgeable, efficient and a great advocate for Vodafone.
March 7, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Jamie-Lee,
Thanks for your lovely review for Matt. Thanks for sharing. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Matt provided an excellent service…
Matt provided an excellent service whilst I was in the Dunfermline shop. He listened to my requirements and made appropriate suggestions. He was efficient and knowledgeable on the products and packages and really pleasant to talk to while waiting for the system.
Vodafone computers need to be updated as they are so slow and outdated. Other companies use iPads or hand held devices.
March 1, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Sam,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service . Cameron was very knowledgeable and clear in his advise . Great experience in the shop
February 24, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great store
I came in for a browse earlier and was treated with great customer service, will definetely recommend to others!
February 23, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Duncan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Staff were very helpful and friendly
Staff were very helpful and friendly.
Julia went out her way above and beyond for me
January 4, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Allan,
Thanks for letting us know what an amazing job Julia did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kept it simple for me to understand
Kept it simple for me to understand. Friendly and helpful.
January 2, 2024
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi there,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Finn was very polite and friendly and…
Finn was very polite and friendly and explained everything to me while I was in the store. Great service
December 6, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Sharon,
Thanks for the lovely review and fantastic support for Finn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff in this store are wonderful
The staff in this store are wonderful. Always able to help me
December 1, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Catherine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very easy experience to take out my…
Very easy experience to take out my home broadband with the ability to tailor the date an engineer comes
December 1, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Finlay,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sarah very helpful
Sarah very helpful. Good service
Much appreciated
November 16, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hi Joseph,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very very helpfully
November 7, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey James,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Dunfermline
Hey Keir,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful Matt did an amazing job…
Very helpful Matt did an amazing job talking me through everything with the phone and I am very happy
November 2, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Emma,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Customer Service was amazing
Kenny was certainly knowledgeable and extremely helpful. Explained everything thoroughly and made sure we were happy with everything we were purchasing Best of all he saved us over£200 a year switching our broadband. Thankyou
October 23, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Ian,
Thanks for letting us know what an amazing job Kenny did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Staff are Helpful
Staff are Helpful, got a good deal with Vodafone and signal is great. Will be back
October 4, 2023
Unprompted review
Reply from Vodafone UK - Dunfermline
Hey Julia,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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