I went into the Vodafone East Grinstead store with a problem with my phone signal kept dropping around my area. I was assisted by Calum. He listened to my problems and helped me resolve my issues by f... See more
Company replied
Location
Switch location14 London Road, RH19 1AE East Grinstead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed with the service Erwin gave me. Have been a Vodafone customer for many years and feel very comfortable with the service the East Grinstead branch have given me.
Company replied
I am always so happy to come into this shop because the people in here are always so helpful and understanding for this old lady of 81 years old !!
Company replied
Vodafone east grinstead Matt got me a new SIM only and new device, thank you Matt and thanks Vodafone always great service
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - East Grinstead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 London Road, RH19 1AE, East Grinstead, United Kingdom
4.9
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful service
Very helpful service , couldn’t do enough to get me the best deal
March 4, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Chris,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brilliant and helpful team
Brilliant and helpful team. Thank you so much.
February 27, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
We're grateful for your positive feedback, it really makes a difference! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - East Grinstead
Hi Alexia,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Luca helped he today -efficient
Luca helped he today -efficient, professional and friendly. Excellent customer service. Thank you
February 17, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Thanks for your feedback for Luca. All the best, The Vodafone Social Media Team
Very good service and saved me money
Very good service and saved me money - excellent
February 17, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Tim, it's great to see we were able to help save you some money. Thanks for your feedback 😊 All the best, The Vodafone Social Media Team
Reply from Vodafone UK - East Grinstead
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was great
Josh was great, he helped me choose the right phone for me and got me a great deal in the process!
February 2, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Khleb,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Really helpful staff
Really helpful staff!
Graham solved a problem I had with a frozen screen on my iPhone within minutes and then Ria helped me to upgrade to a new model quickly while Luca provided the best entertainment for my two little ones to keep them busy while I was sorting my new phone and contract. Thank you to you all for being so kind and helpful, much appreciated 🙂
January 18, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hello, Vicky,
Thanks for letting us know what an amazing job Graham did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Luca was very professional and helpful
Luca was very professional and helpful
January 16, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Matrk. Thank you for your review for Luca. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly informative staff
Friendly informative staff. Explained options in unpressurised environment.
January 11, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Absolutely amazing service
Absolutely amazing service! Solved more than the issue I went for, and what a difference having such a great knowledgeable team working together like that! Everyone should pop in for a 'health check' on plans, contracts etc!
January 4, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
I popped into Vodafone with questions…
I popped into Vodafone with questions about changing my contract and the team in East Grinstead were really helpful answering my questions and laying out the service I’d expect with Vodafone. I have gone away to review my options but the team in East Grinstead are incredible.
January 1, 2025
Unprompted review
Reply from Vodafone UK - East Grinstead
Hey,
Thanks for letting us know what an amazing job our East Grinstead Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - East Grinstead
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
They were so so helpful
They were so so helpful. Changed 2 phones for us and got us a really good deal.
December 14, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Service is the difference
Excellent service providing different options that suits my needs and preferences. Have used this store for 4 years and never had a bad experience!
December 2, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Duncan, It's great to see our team left such a great impression on you that you keep coming back ☺️
Thanks again, Vodafone Social Media Team
V friendly and quick to serve
V friendly and quick to serve, and good patter with customers. Thaks Matt and Josh.
November 23, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Worst Internet provider I've ever experienced
I've moved from a different broadband over to Vodafone and ever since, I've been having a lot of problems which were either, not being able to connect to the Internet or a very slow Internet speed. On top of all this, it will randomly decide to drop out and disconnect from the device I'm using. Would recommend not choosing Vodafone.
September 18, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Hey Daniel 👋 I'm sorry you're having problems with your broadband. You can try some diagnostics through this link https://vodafone.uk/2Wa6bEU If it detects any problems it will route you to the correct place. If you'd like to speak to someone from our technical team you can call 191 or 0333 304 0191 from a non Vodafone number. Alternatively you can contact our webchat here 👉 https://www.vodafone.co.uk/chatbackug
Matty was brilliant at setting up both…
Matty was brilliant at setting up both my and my husband's new phones for us. His customer service was outstanding especially as I a 80yrs old we did not feel rushed. WELL DONE MATTY AND VODAPHONE you have a gem in this shop.
November 22, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Lesley,
It's great to see you had such a positive experience with Matty. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
E.G store -Graham
Graham was very informative and helpful.
Thank you
November 16, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Lucy,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us when you visited the store.
Thanks,
The Vodafone Social Media Team
Nikolett was amazing she talked me…
Nikolett was amazing she talked me through the different phones. She helped me choose the best deal for me and saved me money then Josh helped my partner with her phone. Amazing service Graham helped sort out the finance and between everyone they looked after us better than you could possibly expect. Such amazing above and beyond service all done to such a high standard.
November 9, 2024
Unprompted review
Reply from Vodafone UK - East Grinstead
Hi Nikolett,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.