While going in for a few new contracts (multiple visits) the account seemed to have issues activating the devices. The lines weren't flawless connecting but the workers were kind, friendly and got the... See more
Company replied
Location
Switch location117 Princes Street, EH2 3AA EDINBURGH, GB
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See what reviewers are saying
I was helped today by Callum Smith who was absolutely brilliant. I wasn't in a position to sign up today but Callum gave me all the information I needed and a whole lot more. Callum either knew the... See more
Company replied
Had a problem with my new phone and went into the shop to see what my options were. The shop was super busy but I was seen almost immediately and was listened to and helped by several amazing staff, e... See more
Company replied
Pranjal in Edinburgh was absolutely great. He made things go very smoothly. Great guy.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Edinburgh Princes St
Written by the company
Contact info
117 Princes Street, EH2 3AA, EDINBURGH, United Kingdom
4.3
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I came to Store for help and advice on…
I came to Store for help and advice on Contract said was the person who served me on both my visits he is vetu polite patient and cheerful he helped me save money and get best plan i would rekomend this Store and to ask for said
March 4, 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Artur,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My name is Fania
My name is Fania. Today about 2 pm I was at the Vodafone shop that is on Prince Street, I was attended by a boy who was unprofessional, rude, and unpolite looked like he had a personal problem or maybe he had not had sex for a long but the point is that I lost my time because at the end he didn't solve my phone problem. Please be careful when hiring a person like this boy.
February 26, 2025
Unprompted review
Edinburgh excellent service
Muaaz, Vilius and James so helpful in getting my upgrade sorted.
Professional, pragmatic and also efficient. It’s why I continue to stay with Vodafone.
Thanks guys!
December 13, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Janine,
What super feedback for Muaaz, Vilius and James! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hi can I am ask You Mr Supervisor wath…
Hi can I am ask You Mr Supervisor wath is our Name?
October 31, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Mihaly,
It's disappointing to hear that you're unhappy with our services provided, it's absolutely not the kind of experience we want any of our customers to have. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My question was resolved with the great…
My question was resolved with the great help of the Store manager James and in a highly professional manner. James was very attentive to the details and offered the best solution. I had a great experience and would most likely recommend Vodafone to other people.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Svitlana,
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tamara was extremely helpful when I…
Tamara was extremely helpful when I visited the Vodafone location on Prince's street. I was very anxious. She was very patient with me and helped to lessen my anxiety. She was welcoming and her customer service was incredible. I will be back because of her.
September 23, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi. Thank you for your review for Tamara. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James is professional
James was fast, professional, providing exactly what we needed.
September 23, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Duduc. Thank you for your review for James. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
September 21, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Kunal,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Valois went above and beyond thank you…
Valois went above and beyond thank you so much for all your patience help
September 14, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got a sales girl that did not have a…
Got a sales girl that did not have a clue, she kept saying the reason I had slow internet speed was because i had a faulty phone and not because i was sold a restricted contract, when she realised she was wrong she somehow managed to change my user name,password and security code,phoned customer services twice and was given the store phone no that sid not even exist so it ment I had to go back to a shop to reset.
Will be glad when this contract expires
August 20, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Malcolm,
This is concerning to hear. We take this very seriously and we'd like to take some details from you, so that we can investigate this further. Please send us a message via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Callum Smith - superstar
I was helped today by Callum Smith who was absolutely brilliant. I wasn't in a position to sign up today but Callum gave me all the information I needed and a whole lot more. Callum either knew the answers to my questions or knew how to quickly find them.
His help and advice were first class and, as a direct result of his actions, I'll be increasing the amount I spend with Vodafone.
August 26, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Dave,
It's great to see you had such a positive experience with Callum. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone excellent as always
Went into the Vodafone store in Princes Street in Edinburgh was immediately approached and helped by Shaun. He helped me set up a new sim for my iPad and answered all my questions in friendly and professional manner he is a credit to both his store and company.
August 22, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hello Dan,
It's great to hear that you received a 5 star service from Shaun! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
My experience with Vodophone is…above
My experience with Vodophone is completely unbelievable, they have repeatedly lied, and deceived me. One of the less serious things they did was increase my contract by 73% without both my permission or advising me of the increase. I took a litany of complaints to OFCOM and was advised by them that they had looked into this, very serious complaint and upheld everything I said but were powerless to act on it!! It is no wonder Vodophone are allowed to behave in such an unscrupulous, dishonest and frankly illegal manner if there is no governing body able to defend customers treated in such a fashion. . No proper staff training, management are dishonest, ruthless and care only about profit margins. If I could give minus 10 ratings I would. Avoid like Monkeypox in if you value your sanity.
April 5, 2024
Unprompted review
Tamara and Jason were fantastic
Tamara and Jason were fantastic support as we struggled to get my daughter setup for broadband internet as a new resident to Edinburgh. They were patient and thoughtful as they helped us troubleshoot and found a solution. Highly recommended!
July 30, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Lara,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brawsome service
The service I received from the Princes Street branch was excellent. Big thanks to James 🇳🇬
July 27, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Jim,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Friendly and informative
Friendly and informative. No frills, James was prompt with his service delivery.
July 23, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Freddy,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the service James provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Rotten customer service
I got my phone stolen on 13 April 2024 still waiting for a new sim but won’t help as I’ve no phone to use been a monthly sim only customer for over a year but still not been offered any handset deal can’t contact me apart from my email still trying to get handset and Vodafone still trying to bill me for sim
April 13, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to your replacement SIM. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
The fastest way to receive a replacement SIM is by popping into your nearest Vodafone store https://vodafone.uk/storeuk - the team will also assist in switching everything over to your new SIM. If you're looking for a new phone, you can discuss this whilst in store, online https://vodafone.uk/2Ki2yqq, over the phone on 0333 304 0191 (standard charges apply), via Live Chat online https://vodafone.uk/34vNhfw, or we can request for a member of the Sales team to call you on social media:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Had a great experience with James while…
Had a great experience with James while visiting Edinburgh for the first time from Tasmania. He could not have been more helpful to me and my brother. Hopefully he will still be there when we come back for our next visit.
May 6, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Glenn,
Thanks for your positive feedback, we're so happy you had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I would like to thank Amir who replaced…
I would like to thank Amir who replaced my sim card on Tuesday 25 June 2024. I had stupidly locked my phone and luckily I could access my apps but not my data nor train ticket fully. Luckily LNER allowed me onto the train as I could show my purchase receipt. The person in Vodaphone was lovely and he managed to solve my problem with no hesitation. Very polite guy and so were the rest of the staff. Thank you very much for the help sorting out the mess I created. As Fonzie out of Happy Days would
"Your a nice guy". Thank you
June 25, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Nicola,
We're delighted to hear you had such a great experience and managed to get your issue sorted so promptly!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great experience
I had a great experience in Edinburgh Princes St. Adviser was very helpful and got me an amazing new phone. Totally recomanded their shop.
June 24, 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Adrian,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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