Vodafone UK - Edinburgh Princes St Reviews 

94
TrustScore 4.5 out of 5

4.3

117 Princes Street, EH2 3AA EDINBURGH, GB


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Rated 5 out of 5 stars

While going in for a few new contracts (multiple visits) the account seemed to have issues activating the devices. The lines weren't flawless connecting but the workers were kind, friendly and got the... See more

Company replied

Rated 5 out of 5 stars

I was helped today by Callum Smith who was absolutely brilliant. I wasn't in a position to sign up today but Callum gave me all the information I needed and a whole lot more. Callum either knew the... See more

Company replied

Rated 5 out of 5 stars

Had a problem with my new phone and went into the shop to see what my options were. The shop was super busy but I was seen almost immediately and was listened to and helped by several amazing staff, e... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Edinburgh Princes St

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 117 Princes Street, EH2 3AA, EDINBURGH, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
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1-star

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4.3

All reviews

(94)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent worker

Excellent worker
Moses urhie

October 19, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hey Oke,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came ınto The Vodafone store fot new…

I came ınto The Vodafone store fot new Contract 20 seconds of waiting James came in with a fantastic introduction and he took me to his colleague said who was super helpful and well knowledgeable he informed me about everything and gave me an Amazing deal also a good chat to keep me entertained while I was waiting on the process thank you to the team at Vodafone and big thanks to said

September 12, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi, Aylin.

Thanks for sharing your fabulous feedback for James. If you need any help in the future, please message us via

Facebook PM: vodafone.uk/3K1e4GB
X DM: vodafone.uk/3nfdPyY or
Instagram: https://ig.me/m/vodafone

Thanks again, Vodafone Social Media team

Rated 5 out of 5 stars

Great experience

My experience with Vodafone was great and definitely somewhere I’ll be returning. The customer service overall was excellent.
Great thanks to Sid who was the colleague who helped me throughout my visit, Would highly recommend.

September 8, 2023
Unprompted review
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Reply from Vodafone UK - Edinburgh Princes St

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Imaan is absolute best.

September 1, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff member moses was more than…

The staff member moses was more than helpful with both me and my sons contracts. I would definitely go back to him

August 31, 2023
Unprompted review
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Reply from Vodafone UK - Edinburgh Princes St

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After losing my phone I came into the…

After losing my phone I came into the shop and got help and put to ease from staff member (Moses) upgrading my contract for such an affordable price along with a way better phone upgrade and solved my problems even later in the week when I came in because I wasn't receiving phone calls and he fixed that thankfully, he has been kind, helpful and even helped my mother kindly getting an updated more affordable contract Moses provided 10/10 service highly recommend

August 23, 2023
Unprompted review
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Reply from Vodafone UK - Edinburgh Princes St

Hi James. Thank you for your glowing review for Moses. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Moses

Moses - Vodafone - very helpful and friendly! Helped me renew my plan at a good rate, and answered all my questions.

August 31, 2023
Unprompted review
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Reply from Vodafone UK - Edinburgh Princes St

Hi Elizabeth. Thank you for your review for Moses. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In store visit

In store visit
Very friendly and helpful
Would come in again

August 23, 2023
Unprompted review
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Reply from Vodafone UK - Edinburgh Princes St

Thanks for your fab feedback Andrew.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent staff

Staff were very welcoming and informative. Got the information that I needed very quickly and staff were able to manage what I wanted quickly and effectively.

August 21, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi Daniel. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from in store!

August 16, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

helpful staff!

staff are helpful and provide you with the best service that suites you needs!
thanks Saihaan

July 18, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi Salima. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Moses is the man!

Moses explained all our questions well. He was very polite and helpful. A good ambassador for Vodafone.

July 17, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in to get some help with setting…

I came in to get some help with setting up my contract and all the staff were friendly and went over the top to help me and and informed me on how to set up my contract and what to do, I really appreciate workers that go over the top to help me.

July 10, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

What made my experience great is that…

What made my experience great is that when I came in to just inquire about the contracts and ask a few little question to get my head straight, Said was there to jump up and help me straight away made me feel welcomed and better about how everything works out, and what good deals they have. I really felt like this store and their staff really care about their customers so I’ll definitely be back.

July 3, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick, Efficent 10/10

Quick, Efficent 10/10
Needed to pop in as had some issues with my phone, they were able to pick up the issue and sorted it out for me in no time.Was in and out within 20 mins max, staff were super professional

July 10, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi Simrah,

I'm glad to hear everything's resolved for you. Thanks for your review.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team


Rated 5 out of 5 stars

Amazing customer service…….👍

July 12, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi Janat,

Thanks for your lovely review for our Edinburgh store. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team



Rated 5 out of 5 stars

Very friendly and helpful staff members…

Very friendly and helpful staff members getting me sorted with my new sim card

June 21, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hey Elaine,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff. Helped us set up a new broadband and sim bundle

June 17, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

😍😍😍😍

Oh, where do I even begin? My recent trip to the "Ring-a-Ding Phones" shop was an absolute blast, a comedy show disguised as a phone store! From the moment I stepped foot inside, I knew I was in for a hilarious and positive experience.

First things first, the staff at Ring-a-Ding Phones are hands down the funniest bunch of phone enthusiasts I've ever encountered. Not only did they greet me with cheerful smiles and an impressive collection of funky phone cases, but they also had me in stitches with their witty banter and pun-tastic humor.

Picture this: I asked for a phone charger, and instead of simply pointing me to the right shelf, the salesperson replied, "Ah, you're in luck! Our chargers have a hidden talent. They possess the power of eternal life, making your phone battery immortal!" I couldn't help but chuckle at their clever attempt to make even a charger sound like a mystical artifact.

But the fun didn't stop there! As I browsed through their extensive range of phones, I noticed a display model that seemed to be dancing. Turns out, it was a prototype with a built-in "Phone Dance Party" mode! The staff gathered around, joined in on the fun, and soon enough, we had a mini dance-off right in the middle of the shop. Who knew phone shopping could double as a dance workout?

The best part was when I finally decided on a phone and proceeded to the checkout counter. The cashier whipped out a phone-shaped foam finger and said, "Congratulations! You've won the award for being the coolest person in the store today!" I graciously accepted my imaginary trophy, and we all burst into laughter.

Besides the humor, Ring-a-Ding Phones offers a wide selection of top-notch devices, accessories, and everything you need to keep your phone game strong. Their staff is incredibly knowledgeable and attentive, ensuring that you leave with the perfect phone tailored to your needs, all while providing an unforgettable comedic experience.

In conclusion, if you're looking for a phone shop that brings laughter, positive vibes, and a dash of wackiness to your phone-buying journey, then Ring-a-Ding Phones is the place to be. It's not just a shop; it's a comedy club with gadgets. So, grab your sense of humor, head on over, and get ready for an experience that'll leave you smiling from ear to ear!

June 1, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hey Promazine

Thank you for your incredible review! It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service with…

Excellent customer service with knowledgeable staff who were able to answer all my questions

June 6, 2023
Unprompted review
Vodafone UK - Edinburgh Princes St logo

Reply from Vodafone UK - Edinburgh Princes St

Hey Grant,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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