Vodafone UK - Eltham Reviews 

232
TrustScore 5 out of 5

5.0

130 High Street, Eltham, SE9 1BJ London, GB


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Rated 5 out of 5 stars

I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more

Company replied

Rated 5 out of 5 stars

I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Company replied

Rated 3 out of 5 stars

Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more

Company replied

Rated 5 out of 5 stars

Visited the store today to collect a phone and was greeted by Demi. She was super helpful and provided me with some extra info and a laugh! 10/10 - would recommend her service.

Company replied


Company details


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  • 130 High Street, Eltham, SE9 1BJ, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

232 reviews

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5.0

All reviews

(232)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

What a pleasure

What a pleasure it was to be served by Kim at Eltham Vodafone. Friendly, funny and helpful. Kim answered all my questions and sorted my family telecommunication needs. Awesome service would reccomend, and I have confidence that if I have a queries Kim will sort it. Thanks Kim.

July 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hello, Craig,

It's great to hear about the positive experience which you had with Kim in our Eltham store, and we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Kim from Eltham

I was served by Kim from Eltham. The customer service was amazing. My questions were all answered and I was provided with a new contract. I was recommended the best deals and had a very positive and friendly experience.

July 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hello, Isabella,

It's always our aim to provide our customers with a great service, so it's wonderful to hear that Kim delivered. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Kim was amazing

Kim was amazing. She was very helpful and efficient. She sorted out my contract after i wanted to move it from another provider.

July 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hello, Hannah,

It's great to hear about the positive experience which you had with Kim, and we appreciate you leaving your feedback on the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Montana the young lady who served me at…

Montana the young lady who served me at Vodafone Eltham branch was extremely helpful and very professional in helping me update my SIM card and transition over to Vodafone.

Very polite and extremely helpful and her team colleagues was also very helpful on the day of my visit Saturday 06/07/24.

Thank you Montana for all your assistance and advise.

July 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Massive thank you to Demi for helping…

Massive thank you to Demi for helping me with my upgrade! Great service and a lovely smile

July 2, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Khyle thanks for your lovely feedback for Demi. It's always great to see when our team are able to help.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Montana in Vodafone…

I was served by Montana in Vodafone Eltham when I updated my phone to a Samsung S24. She was very pleasant , friendly and helpful and took me through the use of my new phone. I couldn't have hoped for a better retail experience. Many thanks.

June 27, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Philip,

Thanks for sharing your fabulous feedback for Montana. If you need any help in the future, please message us via:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Mike helped me with my purchase

Mike helped me with my purchase. Made it quick and simple. Very happy with the service received and will be telling all my friends and family to join Vodafone. Thank you Mike.

June 19, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Hannah,

This is such an amazing review for Mike. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Montana extremley helpful and very…

Montana extremley helpful and very nice. Very patient with my questions. Top quality service

June 17, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Jeffrey,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was really helpful today and…

Demi was really helpful today and managed to sort out all of my needs definitely recommend

June 5, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Foley. Thank you for your review for Demi. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was really helpful and was able to…

Demi was really helpful and was able to work really well with me and what I needed thank you

May 14, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Peter,

Thanks for sharing your fabulous feedback for Demi. If you need any help in the future, please message us via:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mike the store manager was exemplary

Mike the store manager was exemplary. I was impressed with his knowledge and his ability to find a solution which suited my needs. Very professional, friendly and efficient. A credit to Vodafone’s business. I wish more customer facing employees demonstrated some of these skills.

May 7, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Lynette. Thank you for your review for Mike. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was good

It was good, didn’t take too long explanations were useful. It was simple and I got to know what extra things I could get from Santander
Montana

May 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey there Stephen,

Thanks for you review! We're delighted you had such a positive experience.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was very helpful and knowledgeable…

Demi was very helpful and knowledgeable thankyou for your help

April 23, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Steve,

It's great to hear your feedback for Demi, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

The help and advice that I received from Montana at the Eltham store was so helpful , she was very professional and informative

April 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful friendly service

Mike & Montana helpful friendly service

April 4, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Anthony,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Montana and Demi were very helpful and…

Montana and Demi were very helpful and compitant... Very happy with the service.

March 27, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Pammie,

Thanks for taking the time to write such a great review! We're delighted that Montana and Demi were able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Todd was great had a broken phone and…

Todd was great had a broken phone and he upgraded me and gave me the best deal

March 6, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Victoria,

This is a great review for Todd. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Amazing service

Amazing service, Montana really helped me out

March 2, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Luke,

Thanks for letting us know what an amazing job Montana did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So very helpful at the Eltham branch…

So very helpful at the Eltham branch store, Demi saved my life thank you very much
Sue x

February 27, 2024
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Susan,

Thank you for your review. It’s great to hear of your positive experience with Demi. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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