Vodafone UK - Falmouth Reviews 

247
TrustScore 5 out of 5

4.9

16 Market Street, TR11 3AF Falmouth, GB


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Rated 5 out of 5 stars

Really helpful service. Popped into the Falmouth store where Gryff and Harry couldn't gave been more helpful. Would definitely recommend. I have just switched to vodaphone BB and saved money on... See more

Company replied

Rated 5 out of 5 stars

Great customer service as always. Entered to cancel an old account came away with 59% savings on my two sim plans. Maddi was very helpful, polite, interested in me, made eye contact and friendly -... See more

Company replied

Rated 5 out of 5 stars

Got me a great deal on upgrading my phone- I wasnt even looking! Polite, friendly and efficient service from Gryff and Harri. Couldn't fault it!

Company replied

Rated 5 out of 5 stars

Harri was extremely patient and explained everything. Really excellent service. Especially as he was also managing a new colleague at the same time

Company replied


Company details


Contact info

  • 16 Market Street, TR11 3AF, Falmouth, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Griff was as always a real pleasure

Griff was as always a real pleasure, and got every thing that I needed..
Would always go in store as like the one to one personal touch.

January 21, 2024
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Tony,

Thanks for letting us know what an amazing job Griffin did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was fantastic

Gryff was fantastic, he explains everything in black and white. Always go to Falmouth branch as we are always welcomed by friendly staff and have never had issues sorting out any problems.

January 21, 2024
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Tony,

Thanks for the lovely review and fantastic support for Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was Amazing so helpful fixed issue

Gruff was Amazing so helpful fixed issue

January 10, 2024
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Zoe,

Thanks for letting us know what an amazing job Gryff did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Griff was great due to technical …

Griff was great due to technical issues it took some time. He remained happy and helpful all the time. we became good friends

January 7, 2024
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi. Thank you for your review for Griff. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful with transfer

December 30, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Isabel,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was very helpful friendly and…

Gryff was very helpful friendly and professional sorted me 2 phones and my broadband

December 13, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

Thanks for letting us know what an amazing job Gryff did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was very knowledgeable and…

Gryff was very knowledgeable and helpful with me getting a new phone for my daughter

December 12, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Beverley,

This is a great review for Gryff. I’m glad to hear you found the best option for your daughter in store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Griff was amazing sorted me right out

Griff was amazing sorted me right out. 😁

December 12, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi there,

This is a great review for Giff. Thanks for sharing.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Gryff was Very friendly and helpful

Gryff was Very friendly and helpful - managed to find me savings and rationalise my devices and broadband

November 27, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Corinna. Thank you for your review for Gryff. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Saved quite a lot of money and Gryff was brilliant

November 25, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Adam,

Thanks for the lovely review and fantastic support for Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was an absolute diamond when I…

Gryff was an absolute diamond when I visited the store, helped me out with any concerns I had big or small. Friendly atmosphere in store and excellent service. Thanks again to Gryff and all staff at Vodafone Falmouth

November 17, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Fletcher,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pete was extremely efficient and…

Pete was extremely efficient and helpful and charming with it.

November 10, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Adrian,

Thanks for reviewing and sharing this great feedback for Pete.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff had helped me in getting a new…

Gryff had helped me in getting a new data plan. Was straight forward and basic with no setbacks. Decent prices would recommend.

November 1, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Raafey,

Thanks for the lovely review and fantastic support for Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super good service with Gryffyn

Super good service with Gryffyn!
Super patient and listened to all our needs. All sorted!

October 23, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Ruth,

Thanks for letting us know what an amazing job the Gryffyn did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Griffin served me and he gave us…

Griffin served me and he gave us excellent advice and is a brilliant customer service assistant. Thank you Griff.

October 20, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Griffin was knowledgeable and great…

Griffin was knowledgeable and great with dealing with mobile broadband and new phone. He explained everything to me and was very helpful

October 20, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Katie,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service

Went in to sort my broadband out as was using some technical issues, gryff helped us and dealt with the issue promptly, very professional and knows what he's doing, would highly reccomend

October 20, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Lewis,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very helpful explained everything simply. We took two phones and broadband. Friendly efficient and covered all the bases. Would recommend to anyone

October 19, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff has been extremely helpful and…

Gryff has been extremely helpful and explained everything really well

October 14, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth


Hey Ruth,

Thanks for the lovely review and fantastic support for Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called into Vodafone Falmouth gryff and…

Called into Vodafone Falmouth gryff and Pete were wonderful in helping sort a sim an broadband deal

October 11, 2023
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hi Gwen,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

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