Vodafone UK - Fareham Reviews 

164
TrustScore 5 out of 5

4.9

Unit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB


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Rated 5 out of 5 stars

I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more

Company replied

Rated 5 out of 5 stars

Jimmy Alex and Charlie were extremely helpful in setting up our new phones. They were very patient and helpful I would like to say thank you for your service

Company replied

Rated 5 out of 5 stars

Vodaphone have been very helpful in getting me the best contract for the best price and Alex has helped me set up my new phone ver efficiently.

Company replied

Rated 4 out of 5 stars

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more

Company replied


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  • Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

Came to the store with a major phone…

Came to the store with a major phone issue! James the manager was amazing ! He was very patient and very knowledgeable! He totally resolved my issue ! I was so very relieved. All my photos returned ! Very precious memories ! Just want to thank him ! A really asset to the company!

October 11, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

THANK YOU JIMMY

I have been a very happy vodaphone customer for years. Using a Huawei phone. I was lucky to be given by my daughter iPhone f 14. Went into fareham vodaphone and fortunately was greeted byJIMMY . He was and is,Amazing, his knowledge and skills transferred data to iPhone perfectly.
THANK YOU JIMMY SO MUCH

October 9, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

JIMMY IN FAREHAM

Mum needed to transfer from her Huawei to an iPhone which is not an easy thing to do so we went into the Fareham branch and Jimmy was amazing, he sat with us and helped us do the whole thing, and while the transfer was going through he looked at mums plan and managed to save her money on her bill! Fantastic service!!

October 9, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kieran was amazing and helpful

Kieran was amazing and helpful. He sorted out the problem and offered good advice.
He is a star.

September 14, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The great personal and knowledge…

The great personal and knowledge service provided by Carl in Fareham was excellent. Personable, helpful, friendly and everything you want when buying a new phone .

September 12, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much to Carl who was the…

Thank you so much to Carl who was the retail advisor who was very helpful with both my mum and myself getting a new phone

September 3, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We're happy to hear that our store agent Carl was helpful in assisting you and your mum with your new phones.

We really appreciate you taking the time to leave us this feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great work

I went into the Fareham shop today and Kieran and Charlie transferred all my details from my old Samsung phone to a new one. Both were excellent and very patient explaining everything to me on the new phone. 10/10

September 2, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We're happy to hear that you had a positive experience in our Fareham store.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl was very friendly and helpful

Carl was very friendly and helpful, made the process very smooth and overall very nice experience :)

August 26, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Tina,

Thanks for the lovely review and fantastic support for Carl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful …

Carl from the fareham branch was extremely helpful and funny. Definitely recommend

August 17, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We appreciate you taking the time to leave us this fantastic review. We're happy to hear that you had such a positive experience and found our team member helpful!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl, very simple fix to a problem that had been stressing us out. Very good advice, fast response to questions and queries. Thank you so much

August 11, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey Tara,

This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was very helpful

Jake was Very helpful, informative, and polite, nothing too much trouble for him, very helpful,

July 28, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey Maureen,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jake.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Alex every time I…

Great service from Alex every time I visit the branch. My technical knowledge is next to nothing but he always looks after me. He is patient and friendly and always willing to answer my questions. He will always do his utmost to give me the best deal. I have been a Vodafone customer for many years because people like Alex are always willing to go above and beyond. I always request Alex when I visit the Fareham store he is a credit to the brand.

July 18, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Dear MARK,
We appreciate your thoughtful review and the support shown to Alex.
For any future assistance, please reach out to us via:
Facebook: https://vodafone.uk/2Fpnah2
X: https://vodafone.uk/3LXh2xl
Sincerely,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl was absolutely wonderful today

Carl was absolutely wonderful today. Went into shop for a phone freeze and Carl helped so much and we left very happy. Great service.

July 18, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Christine,

Thanks for the lovely review and fantastic support for Carl.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Charlie was extremely polite and very helpful. A pleasure to deal with especially as we are elderly

July 8, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Tony,

Thanks for the lovely review and fantastic support for Charlie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl was extremely helpful

Carl was extremely helpful, very friendly. He helped me out and was amazing.

June 16, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Lou! We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could be of assistance to you.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was very friendly and helpful

Alex was very friendly and helpful, remembered me and my mum from couple weeks before so knew what we was here for before we even said! Obviously pays great attention to his customers, was very funny and easy to talk to, great service!

June 2, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Amy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, courteous, great knowledge. Explained things.

June 2, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Sue,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Didn't have to wait

Didn't have to wait, easy to talk to. Very helpful.

June 1, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Simon,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was quick and easy

June 1, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Mike,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service and very helpful

First class service and very helpful

May 27, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Stephen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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