Vodafone UK - Fareham Reviews 

164
TrustScore 5 out of 5

4.9

Unit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB


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Rated 5 out of 5 stars

I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more

Company replied

Rated 5 out of 5 stars

Jimmy Alex and Charlie were extremely helpful in setting up our new phones. They were very patient and helpful I would like to say thank you for your service

Company replied

Rated 5 out of 5 stars

Vodaphone have been very helpful in getting me the best contract for the best price and Alex has helped me set up my new phone ver efficiently.

Company replied

Rated 4 out of 5 stars

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more

Company replied


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  • Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

Alexander was very helpful

Alexander was very helpful. He sorted out my issue straight away and also saved me some money on plan. Lovely chap very jovial and helpful

May 27, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Alison. Thank you for your review for Alexander. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex helped me sort a upgrade out for…

Alex helped me sort a upgrade out for my new phone and was excellent

May 22, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey Carole,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a very helpful experience in…

We had a very helpful experience in Vodafone. We were served by Jake and had a very smooth and successful Experience

April 30, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jimi in fareham

A very professional service and sorted out a phone for me with no hassle. Great service!

April 29, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey Catherine ,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake made the whole process really…

Jake made the whole process really simple for us would definitely recommend

April 23, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

Hey Celia,

Thanks for the lovely review and fantastic support for Jake.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake made our upgrade journey very easy…

Jake made our upgrade journey very easy would recommend

April 23, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from Jimi and Jake

March 19, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Andrew,

This is a great review. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Jake in store helped me with my…

Jake in store helped me with my transfer would recommend

March 19, 2025
Unprompted review
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Reply from Vodafone UK - Fareham

We appreciate your five star review, Sandy! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service , easy transaction

March 8, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was brilliant supporting me to…

Charlie was brilliant supporting me to get new phone

February 20, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Karen,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was brilliant today when I…

Charlie was brilliant today when I needed to obtain a replacement SIM card having lost my phone in London. Not only did Charlie set me back up again so we could make calls, he was expert at setting up the new phone I had brought with me, and also set me up on an new contract. To top it all Charlie gave me some great advice on the iCloud. Overall I had excellent service today from Charlie who was a credit to Vodafone

February 15, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The lads were able to sort out a new…

The lads were able to sort out a new phone and reduce my bill and advised me of the best deal available at the time

February 8, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Duncan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alexander has been extremely helpful…

Alexander has been extremely helpful and patient. I had 4 numbers which needed attention. He explained my options and answered my questions. I am confident that the deals he offered me are good value. I appreciate his patience.

January 23, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Rita,

Thank you for taking the time to review and share this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience Jake helped me with a…

Great experience Jake helped me with a new phone and moving my data very happy

January 22, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Nick. Thank you for your review for Jake. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jimi and Albie

I came into the shop in distress with no phone! Absolute nightmare. Jimi the store manager couldn't do enough to help me, and him and Albie honestly saved my day and removed my headache. I cannot thank them enough for the help and service they have provided me today. I will always return to them because of my experience today and suggest everyone else with a problem or in search of a new phone too! Thank you again!

January 11, 2025
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

New phone and transfer

They have been so helpful, now have a lovely new phone, just would like to say a big thank you to Jimi who helped me through it all

December 2, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Sue,

Thank you for taking the time to review and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jimi upgraded my phone and transferred…

Jimi upgraded my phone and transferred all my stuff over, very happy thank you.

November 25, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hello, Julie,

It's always our aim to provide a helpful service, so it's great to hear that Jimi delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a new phone given to me went in for…

Got a new phone given to me went in for help moving my thing over.
Was easy. Thank you.

November 20, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Allan,

It's great to hear about your recent experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The most amazing service!

I came into store today as I ordered my upgrade phone in the wrong colour. I was as really disappointed so headed to store to see if they could help me. Jimmi the store manager of the Fareham branch greeted me, and sat me down and listened to my problem and promised to help with no hesitation. What a fantastic guy! My problem was solved and even when faced with system challenges, Jimmi remained patient and reassured me it was no bother! My problem was solved and I was handed my brand new iPhone in the correct colour. The service and help was incredible, and I'm so grateful for the patience and help I was shown with my issue! Thank you so much!!

November 20, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Emily. Thank you for your glowing review for Jimmi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great

Really great. Everything was explained and Jake answered all my questions amd was very patient. Good to be able to do this face to face.

November 13, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Sam,

These are lovely kind words of feedback for Jake. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

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