Vodafone UK - Fareham Reviews 

164
TrustScore 5 out of 5

4.9

Unit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB


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Rated 5 out of 5 stars

Jono quickly sorted the issue with my phone and then save me money with the airtime plan renewal. Thank you. Fantastic service and great knowledge.

Company replied

Rated 5 out of 5 stars

I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more

Company replied

Rated 4 out of 5 stars

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more

Company replied

Rated 5 out of 5 stars

Jake in the vodafone Fareham Branch was extremely helpful in resolving an ongoing situation. I have been trying to cancel sim I haven't used for 8 years. Due to mobility issues I was not able to atten... See more

Company replied


Company details


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  • Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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1-star

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4.9

All reviews

(164)

41,878 reviews in the last 12 months

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Rated 5 out of 5 stars

New phone

The service I received today was excellent.
Kind gentleman very knowledgeable and made sure I understood everything about my new phone. A credit to your company

June 26, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hello, Anthony,

Thank you for writing in a review about the service you received. It's always our aim to provide a quality service, so it's great to hear about the positive experience which you've had from us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Have used Fareham vodafone on numerous…

Have used Fareham vodafone on numerous occasions, and found them extremely helpful, especially Jimi who goes the extra mile to make sure I understand everything, always better than a phone conversation, will keep on using Fareham walk in..👍

June 26, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hello, Wayne,

It's lovely to hear that you received a great service from Jimi! Thanks for taking the time to provide feedback on your experience in store.

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and all aspect of new…

Excellent service and all aspect of new contract explained clearly. Thank you James

June 5, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Patricia. Thank you for your review for James. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

iPhone wasn’t turning on

What was a major problem sorted in a few minutes. Without any hassle. Kai was great

May 11, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi, I'm glad to see Kai was able to get everything sorted for you😊
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Just brilliant!

Many thanks to Charlie & Klaudia in the Fareham store. Brilliant service and very knowledgeable. Also incredibly patient and happy to answer all my questions.

May 10, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Lynn,

It's lovely to see you had such a positive experience with Charlie & Klaudia. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Alex helped me out with my upgrade and…

Alex helped me out with my upgrade and made everything as clear and easy as possible

May 4, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Sheila,

Thank you for your review! We're glad Alex was able to help and provided a great service.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service …

Assistant was very friendly knowledgeable and helpful.

May 3, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Carol,

Thanks for the great feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Albie was very helpful very polite and…

Albie was very helpful very polite and made us feel that we were not a nuisance

April 29, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Carol

It's great to hear about your recent experience and feedback for Albie. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

12/04/24

Friendly, helpful staff
Listened to what needed, found best option for me and executed same day.

April 12, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Kimberley,

Thanks for taking the time to share your feedback! We're so happy you had a great experience and you found the perfect deal.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Kal was so helpful went that exter…

Kal was so helpful went that exter mile explaned every thing so clearly. Just want to say a big thankyou kal What a lovely young mail .

April 8, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Jan. Thank you for your review for Kal. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake in store in Fareham was super…

Jake in store in Fareham was super helpful!! Got a great deal thanks :)

March 12, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Nicola,

It's great to see your kind words for Jake. We really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade on two iPhones completed with…

Upgrade on two iPhones completed with the help of Charles who really new his stuff and made the whole process seem less was thinking of moving to a different supplier this time but glad I didn’t as vodaphone have much better service and are really customer focused. Well done.

March 9, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Tim,

It's lovely to see you had such a positive experience with Charles. This is absolutely what we aim for! Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service at Fareham branch

Came in to Fareham branch, as hearing aids would not pair to phone. Alex investigated and reset the correct permissions on the phone and it now works perfectly. Would highly recommend this branch and especially Alex, who is a highly competent technician.

February 26, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Neville,

Thanks for taking the time to review, and share this great feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very very helpful team

We came in with a rather large issue with the account, Alex, Jimi and the team were very very helpful, trying everything that they are able to do on their system. When this didn't eventually work, they have aided us in escalating the issue to different departments to try and get the issue resolved - even though we have had to go to multiple different departments above them and come back to the store several times

February 24, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Keeley,

Thanks for taking the time to leave a review and feedback for the team, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Excellent services.

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend using this branch.

February 22, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Mark. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone Fareham

Helpful and friendly staff

February 9, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Thanks for your awesome feedback Tania, it's great to see our team in Fareham made such a good impression. Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Luke who was really…

I was served by Luke who was really helping with choosing me the right phone. Very informative and polite.

January 22, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hello Rosemary,

Thank you for letting us know your lovely experience, we appreciate the support.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Luke was amazing with what I needed for my upgrade. Easily done and would fully recommend tge store

January 12, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Sarah,

Thanks for the lovely review and fantastic support for .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very helpful

Luke was very helpful. He got my phone working after I was told from elsewhere that it was done for. Enjoying my new one too that he sold me! Thank you!

January 11, 2024
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Michael,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were very helpful & found me…

The staff were very helpful & found me the best contract that suits my needs

December 23, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

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