Jono quickly sorted the issue with my phone and then save me money with the airtime plan renewal. Thank you. Fantastic service and great knowledge.
Company replied
Location
Switch locationUnit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more
Company replied
The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more
Company replied
Jake in the vodafone Fareham Branch was extremely helpful in resolving an ongoing situation. I have been trying to cancel sim I haven't used for 8 years. Due to mobility issues I was not able to atten... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Fareham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom
4.9
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and made you feel your…
Very helpful and made you feel your information was secure
December 16, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Lynda,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Alex was extremely knowledgeable
Alex was extremely knowledgeable, patient and helpful.
December 9, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hey Karen,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Luke was very helpful and informative
Luke was very helpful and informative, I was able to sort out a new phone where he was kind enough to transfer my data for me. Thank you!
December 8, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hey Julie,
Thanks for letting us know what an amazing job Luke did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Luke is knowledgeable and has great…
Luke is knowledgeable and has great customer skills. A credit to Vodaphone
December 7, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hey Anya,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New phone…
Luke was extremely helpful and patient while my wife and I chose a new phone.
Much obliged,
November 14, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi A. Byrne,
Thanks for the great feedback for Luke. It's really appreciated. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Reply from Vodafone UK - Fareham
Hey Giacomo,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I came into store looking to upgrade my…
I came into store looking to upgrade my phone. I was greeted by Luke straight away where he spoke to me about some options and we settled on a phone. He was very patient with me and made sure I understood everything as there was a little language barrier between us.
November 12, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Jaroslaw,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Georgina from the Fareham branch was…
Georgina from the Fareham branch was very efficient she explained everything clearly and the process was seemless despite being with the company for only two weeks.
October 24, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi nicola Lincoln,
This is lovely feedback for Georgina. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
First class service
All questions and concerns were expertly and professionally explained and answered by the sales team member- Alex. He was able to advise on my specific needs and didn’t pressure or hurry me into a decision.
October 19, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful
Very helpful, unbiased review of phones and prices. Patient with an old dinosaur! Very pleasant service.
October 19, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Christopher. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade Great service for pthe 4th time of using…
Great service for the 4th time of using in the last 10 years. Alex the rep made me feel comfortable and very welcome
October 19, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Simon. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Long time customer of Vodafone and Jimi…
Long time customer of Vodafone and Jimi managed to help get all my stuff transferred from my old phone to my new one without any problems.
October 16, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi James,
Thanks for your review for Jimi. We appreciate your support.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Amazing service
The service from John was outstanding. His patience and professionalism definitely makes him an asset to the store.
We had to sort out our addresses which was proving difficult but John sorted it out for us and at the same time being amazing with our young children
September 24, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
John at Vodafone. Fareham
Excellent service from John. Very patient with us. Everything fully explained. A breath of fresh air in today's no time for anything climate. Thank you.
September 15, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Lesley. Thank you for your review for John. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A very help for ul assistant couldn't…
A very help for ul assistant couldn't have been more patient most pleased with his help and advise.well done John.
September 15, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Neville. Thank you for your review for John. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John and Alex have been very kind and…
John and Alex have been very kind and helpful high recommendated ferham store
September 14, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Luljeta. Thank you for your review for John and Alex. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warm welcome
I was greeted warmly as soon as I stepped into the store. Jimmi, the manager spent time explaining all my options for a phone & contact
I was clueless so really appreciated the time he spent with me
He's an absolute credit to your business!
September 11, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Julia,
This is a great review for Jimmi. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I was unable to pair my hearing aids to…
I was unable to pair my hearing aids to my phone. I came in to the Fareham Vodafone shop and saw Alex. He was extremely helpful and proved himself very knowledgeable and solved the very frustrating problem. I would highly recommend the shop and especially Alex.
September 11, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Judith,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Customer service.
Kai was insanely helpful. Literally did everything I needed and wanted. I got a good price and new phone. He talked me through EVERYTHING and I am a huge technophobe.
September 1, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hi Beth. Thank you for your review for Kai. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very open and honest help
August 29, 2023
Unprompted review
Reply from Vodafone UK - Fareham
Hey Robbie,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.