Vodafone UK - Fareham Reviews 

165
TrustScore 5 out of 5

4.9

Unit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB


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Rated 5 out of 5 stars

Jono quickly sorted the issue with my phone and then save me money with the airtime plan renewal. Thank you. Fantastic service and great knowledge.

Company replied

Rated 5 out of 5 stars

I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more

Company replied

Rated 4 out of 5 stars

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more

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Rated 5 out of 5 stars

Jake in the vodafone Fareham Branch was extremely helpful in resolving an ongoing situation. I have been trying to cancel sim I haven't used for 8 years. Due to mobility issues I was not able to atten... See more

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Company details


Contact info

  • Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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4.9

All reviews

(165)

42,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

Fantastic experience at Vodaphone Fareham branch today, so much so that I switched from another service provider due to poor customer service. Vodafone win hands down due to their knowledge and friendly service, with every question answered. Special thanks go to Will and John, who was training. If you are thinking of changing provider, Vodafone is the place to go. I even saved money on my new contract. Woop woop!

April 27, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Nicky,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service

I went into my local branch today and was served by Will who couldn’t have been more helpful and professional. I went in having had continued problems with my Apple Watch connectivity but was also considering an upgrade. Will was able to confidently assist with all my phone needs but most importantly promptly. I came away with a new contract, fixed Apple Watch and cheaper contract, a very happy customer and I couldn’t recommend him more! Thanks.

April 19, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Laura,

Thanks for your comments about Will, it sounds like he resolved everything and you came away happy, it's great to hear! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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