Vodafone UK - Fareham Reviews 

165
TrustScore 5 out of 5

4.9

Unit 59 , 30 Westbury Mall, PO16 0PD Fareham, GB


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Rated 5 out of 5 stars

Jono quickly sorted the issue with my phone and then save me money with the airtime plan renewal. Thank you. Fantastic service and great knowledge.

Company replied

Rated 5 out of 5 stars

I went into Vodafone in Fareham and met a lovely chap named Carl, he was very professional and helping me with my phone contact and getting me the best deal and extremely funny man very pleasant atmos... See more

Company replied

Rated 4 out of 5 stars

The staff were very helpful and friendly especially Jake who patiently transferred data over to my Mother's new Doro mobile phone. Excellent service which was appreciated and I certainly recommend usi... See more

Company replied

Rated 5 out of 5 stars

Jake in the vodafone Fareham Branch was extremely helpful in resolving an ongoing situation. I have been trying to cancel sim I haven't used for 8 years. Due to mobility issues I was not able to atten... See more

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Company details


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  • Unit 59 , 30 Westbury Mall, PO16 0PD, Fareham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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4.9

All reviews

(165)

42,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful getting started with Kai

August 29, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Kate,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teo did a fantastic job helping me find…

Teo did a fantastic job helping me find the right e-sim plan for my move to the Us. Other Vodafone stores wouldn’t help us but he understood what we needed and really did his best for us!!

August 10, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Anna. Thank you for your review for Teo. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Zac

Excellent service from Zac. Very helpful.

August 9, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi. Thank you for your review for Zac. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Store for Business!

Zac was an amazing help with our business needs. He listened to what we wanted and was able to tailor a package to our needs.

August 3, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Jenna,

This is a great review for Zac. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Alex has Great service and helpful…

Alex has Great service and helpful understanding

July 14, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Elaine,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kai was brilliant

Kai was brilliant. Great service. Thank you!

July 13, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Donna,

It's great to hear the service you've had from Kai.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Zac at fareham vodaphone

Zac was speedy and very helpful! Overall a great experience. Thanks Zac!

July 9, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Jessica,

Thanks for the lovely review and fantastic support for Zac.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zac was very friendly and knowledgeable

Zac was very friendly and knowledgeable and lots of patients as we had a little one with us very pleased with our experience

July 1, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Emma. Thank you for your review for Zac. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Teamac

Rated 5 out of 5 stars

Thank you Vodafone Fareham

Zac and Will were very helpful at getting my phone unlocked. Great customer service and friendly. Thanks guys.

June 25, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Zoe,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was a great help and made the…

Will was a great help and made the whole experience very quick, easy and comfortable. Would highly recommend him and hope this review gets him some kind of bonus! Cheers Will!

June 24, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Dan,

Thanks for letting us know what an amazing job Will did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The gentleman who served me in store…

The gentleman who served me in store today, was able to explain why I was having problems I had with upgrading my phone, able to help me reduce my phone contract Sim only

June 6, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Kath,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile unable to connect to internet

Had issues with my phone connecting with the internet when out and about and Zac was very helpful and polite and found the problem with the SIM card, worked his magic and all is well many thanks Zac 🇬🇧

May 27, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi. Thank you for your review for Zac. It's always lovely to read such great feedback. If you ever need anything, please come and chat to us over on:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Jimi the Vodafone manager in Fareham sorted me out! Thanks again from a loyal customer!

May 24, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Sean,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful , good job Will!

May 21, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Antony,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

John Gosport/Fareham

I first met John in the Gosport branch of Vodafone when he explained options suitable for my contract renewal.
He was extremely helpful and professional giving details of plans which might suit my personal needs.
A week later after thinking about the plans he had offered I visited the Fareham shop and John was there. Once again, so helpful, made me feel at ease and I signed up . Thankyou so much John.

May 12, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Jacki, thanks for your feedback for John. It's great to see he explained all your options to help you make the right decision.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Good experience. All sorted.

May 11, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hey Alison,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I wanted to move network to Vodafone so came into the Fareham Store and Teo ensured I got the best value for what I needed, explained everything well and made sure I had the right understanding of the deal I had chosen. Very pleased!

May 7, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Lauren, it's great to have you aboard. Thank you for your support and feedback for Teo and the rest of the team in Fareham.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Jimi!

My daughter who is visually impaired and I both upgraded our phones today. Jimi was amazing! He transferred our stuff from both phones to the new ones and made sure that my daughter's phone was up and running with everything she needed on it. Thank you Jimi for your time and patience

May 3, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Dee,

This is a lovely review to read for Jimmy. I'm glad he helped your daughter and yourself with your new phones.

Thanks for taking your time to share this experience. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Superb service !!!

The advisor instore called Zac was extremely helpful and sorted our issue that the call centre couldn't after many attempts, I would advise anyone to use the shop rather than call centre

April 30, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Mark. Thank you for your review for Zac. It's always lovely to read such great feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Five stars

Five stars. I only walked into the Fareham store to ask a few questions and left with a shiny iPhone 14 with unlimited roaming in 81 countries for an excellent price.
Thanks to Will for his swift, professional and friendly service, you are an absolute ⭐️

April 29, 2023
Unprompted review
Vodafone UK - Fareham logo

Reply from Vodafone UK - Fareham

Hi Karen. Thank you for your review for Will. It's always lovely to read such great feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

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