Vodafone UK - Farnham Reviews 

181
•
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB

•

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Rated 5 out of 5 stars

Daniel dealt with my malware issue on my phone quickly and efficiently. He gave me lots of useful advice too, all at no cost. Would heartily recommend. Big car park behind the shop so no worries about... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with amazing help, support and advice from Nikki the Farnham Vodafone store manager. I couldn't resolve my problems over the phone - it turned out to be very complicated... See more

Company replied

Rated 5 out of 5 stars

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and gett... See more

Company replied

Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied


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  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Daniel dealt with my malware issue on…

Daniel dealt with my malware issue on my phone quickly and efficiently. He gave me lots of useful advice too, all at no cost. Would heartily recommend. Big car park behind the shop so no worries about the town being gridlocked.

September 23, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Mrs Fletcher,

Thanks for the lovely review and fantastic support for Daniel. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Store Manager helped me save money…

The Store Manager helped me save money on my existing plan, very much appreciated

September 18, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Dave,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team.A

Rated 5 out of 5 stars

I visited the Vodafone shop in Farnham…

I visited the Vodafone shop in Farnham and was helped by Mason, who managed to get me a much better deal on my monthly SIM card plan.

Mason was very helpful and friendly, and I’m extremely pleased with my new deal. Thank you, Mason, for your excellent customer service. Highly recommended!

September 18, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor took time to transfer from my…

Connor took time to transfer from my iPhone to my new one. Pleasant experience

September 17, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey David,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with amazing help, support and advice from Nikki the Farnham Vodafone store manager. I couldn't resolve my problems over the phone - it turned out to be very complicated and if it hadn't been for Nikki's skilled and thorough help we still wouldn't have resolved it. Her support has kept us as vodafone customers.

September 8, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sarah,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your staff member went out of his way…

Your staff member went out of his way to help me, battling with your IT system which kept going down.

September 1, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Margaret, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Nikki today with…

Great service from Nikki today with difficult buttons on my phone

August 25, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and getting the job done. Trust and professional integrity are hard to find. Long live the branch - able to problem solve and deliver with a smile. I have just renewed my contract because of the service / the people there.

August 22, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey Julia,

Thanks for the lovely review and fantastic support for Nikki and colleagues.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service very informative

Great service very informative

August 19, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service every time

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found solutions and looked for the best price. Excellent service.

August 17, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel (Manager) saved my day after I…

Daniel (Manager) saved my day after I had lost the will to live with Vodafone Corporate; he listens and provides intelligent thoughtful solutions which single handedly has retained my company’s business - very well done👍

July 16, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey James,

Thanks for the lovely review and fantastic support for Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Staff were amazing.

July 11, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

Nikki was Very helpful and lovely manner - made a process I hate perfectly easy

July 7, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable staff

July 6, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Dave,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy customer

Went into the Farnham branch and was served swiftly and professionally. Customer service was good, a rarity in recent times.

June 1, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel got me a new phone and sim for…

Daniel got me a new phone and sim for the same price as just a sim so very happy indeed

June 16, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Patricia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help with phone and broadband switch

Superb customer service - great advice not overselling and saved us over £350 per annum versus current BT contract and at incredibly higher speeds - always a pleasure to visit this store. Our advisor was Nicola

June 12, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Annie, thank you so much for your wonderful review and the amazing support you’ve shown for Nicola , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Like being served by a friend

Always an easy experience at Farnham with Nikki. Just listens to what I want and finds the best deals.

June 6, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Andrew,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki was great and really helpful.

Nikki was great and really helpful.

May 23, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up pay as you go

May 19, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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