Vodafone UK - Farnham Reviews 

171
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

Daniel (Manager) saved my day after I had lost the will to live with Vodafone Corporate; he listens and provides intelligent thoughtful solutions which single handedly has retained my company’s busine... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

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Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

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Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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4.9

All reviews

(171)

40,058 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Excellent service from Thomas in Farnham store, helped myself and my husband with our SIM only plans

February 22, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sharon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful staff and advices as…

Super helpful staff and advices as always

February 28, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Damien,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I recently visited the Vodafone Farnham…


I recently visited the Vodafone Farnham store and had a very positive experience. The staff were friendly, approachable, and genuinely helpful from the moment I
walked in. I needed advice about upgrading my contract and improving my signal coverage at home, and the team took the time to explain all my options clearly without any pressure to upsell.

The store itself is clean, modern, and well-organised, making it easy to browse devices and accessories. I especially appreciated how patient the staff were while answering my questions and setting up my new phone — they made sure everything was transferred properly before I left.

Customer service can sometimes feel rushed in mobile phone shops, but that definitely wasn’t the case here. The team were professional, knowledgeable, and efficient throughout.

Overall, I would highly recommend the Farnham Vodafone store if you’re looking for honest advice and excellent customer service. A smooth and stress-free experience from start to finish.

February 24, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Akshay,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had great customer service from Paul.

Had great customer service from Paul.

February 19, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’d like to share some really positive…



I’d like to share some really positive feedback about Paul at Vodafone Farnham. From the moment I walked in, he was welcoming, professional, and genuinely eager to help. He took the time to fully understand what I needed, explained all the options clearly without any pressure, and made sure I felt confident in my decision.

Paul’s knowledge of the products and services was excellent, and he went above and beyond to ensure everything was set up perfectly before I left. What really stood out was his patience and friendly approach — nothing felt rushed, and no question was too much trouble.

It’s rare to receive such attentive and personable customer service, and Paul is a real credit to the Vodafone Farnham team. Thank you for making the whole experience smooth and stress-free!

February 12, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki was really helpful and kind

Nikki was really helpful and kind, explained really well about the sim only data plan. Really pleased!!

February 16, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey Rianna,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Looked after by Nicky this morning

Looked after by Nicky this morning, my son had deleted my number and ported it to his phone! Thank God she sorted it. So grateful and the service was excellent. Thanks so much - highly recommended

January 17, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey Ben,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone Farnham about an…

I visited Vodafone Farnham about an enquiry about my account, the team were very helpful and I am very appreciative that the took their time to explain things correctly to myself

January 12, 2026
Unprompted review
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Reply from Vodafone UK - Farnham

Hey James,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki (Farnham)

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who were waiting. There were significant distractions outside the venue but Nikki and Luke were cheerful and professional throughout. She is a credit to vodaphone

January 7, 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the lovely review and fantastic support for Nikki and Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Faultless was served by Luke

December 27, 2025
Unprompted review
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Reply from Vodafone UK - Farnham

Hey Angelique,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki has been an absolute pleasure to…

Nikki has been an absolute pleasure to work with! She was extremely helpful friendly and considerate.

December 9, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Leanne,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

With so many phone options and tariffs…

With so many phone options and tariffs available, Tom, took the time to find me the best tariff to suit my needs, he was patient in explaining the what’s available, which enabled me to make clear away the mass of options and make a decision.

November 26, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Mark,

Thanks for the lovely review and fantastic support for Tom. It's delightful to receive such nice comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I came into the store to get a home broad band and the staff were very friendly and welcoming in this store

November 19, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Tom,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff. Always willing to help and look for the best deals.

November 28, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Linda,

This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom gave great service

Tom gave great service when I needed to upgrade my phone plan to a new sim plan and saved me money with a smile

November 11, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us regarding your upgrade. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful staff

tech support man in store on Sunday afternoon 9/11 was brilliant and fixed our issues immediately. He was polite courteous and friendly

November 9, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi. We're happy to hear that the tech support representative resolved your issues quickly. We appreciate your positive feedback regarding the courteous and friendly service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent staff

Excellent staff, very friendly and welcoming, highly recommend.

October 29, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi. We appreciate your recommendation and are so glad our staff made you feel welcome! If you need us, our Social Media team is here to assist. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Data storage problem and three contracts to renew (two) or cancel (one)

I visited the Farnham branch with a data storage problem and three contract queries to resolve and Thomas was able to help me sort out the storage problem and to renew my phone contract for two years on an improved basis AND cheaper deal. He also pointed me in the right direction via 191 for the other two contracts which I needed to either terminate (additional SIM) or extend (home broadband), which I have now also achieved. Thank you Thomas!

October 19, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Save money on plan

I came in for a quick question and Luke noticed that he could save me money on my plan which I was not aware of. So i was obviously delighted with his service

October 4, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Natasha,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful sorting out my new phone

Very helpful sorting out my new phone

October 4, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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